J Michael Latham

ady7p1@r.postjobfree.com

**** ******* ***, ********, ** 37066 615-***-****

Highlights of Qualifications

Received SME/Business Analyst (PMO/Launch) training and certification.

Trained in RCA (Root Cause Analysis) and conducted Problem Management sessions and completed problem documentation in REMEDY ticketing system.

Extensive experience in desk-side and remote desktop support, computer hardware, software, and network components.

20+ years’ experience working with Windows operating systems. Backup and re-image computers, data migrations and restorations.

Knowledgeable with Windows Server, Active Directory, Domain group policies.

Install hardware and software on workstations. Troubleshoots LAN, WAN, server, and connectivity issues.

Highly organized and motivated, committed to consistent quality standards.

Relevant Skills & Experience

Computers

Skilled in the use of PC, DOS, LAN/WAN, Windows, Windows Server 2000/2003/2008/2012, NT 4.0, Network Protocols, Virtual PC, Microsoft Office Suite.

Extensive familiarity performing hardware and software upgrades, new computer assembly and repair.

Printer repair.

Experience in an enterprise data center environment.

Knowledgeable in DHCP, WINS, DNS, TCP/IP, IIS, IE, Lotus Notes, Routers, Hubs, SonicWall and Cisco PIX 501 Firewalls. Extensive familiarity performing hardware and software upgrades, new computer assembly and repair.

Field Technical support for Small Business networks ranging from 10 to 300 computers.

CCNA

Management

Monitored, installed, and configured data center servers and network devices.

Proficient in all aspects of inventory auditing, receiving and control.

For Empirical Laboratories, maintenance of network; all computer and security systems for two facilities: The Nashville, TN primary site and administration offices in Daytona Beach, Florida.

Procurement of necessary equipment; this includes sourcing and price negotiations of all related support services. Installation of office computer systems chosen to meet the needs of the corporation’s specialized instruments.

Established a strong integral process incorporating high network reliability and personal attention to provide the highest level of service to each member of sample test and administrative staff.

Established regular meetings and implemented detailed training sessions concentrating on all recent security practices.

Creation of computer mapping required for asset inventory and employee designations.

Account registration for all new employees within the system; email assignment and specialized configuration required for individualized computer systems relative to specific data access.

Compiled and maintained all SOP’s for each function relational to network maintenance.

24-hour, 7 day weekly support for all employees’ computer/network system needs via remote access to the company network.

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Employment History

7/15/2017 to Present Stefanini Senior Desktop Technician

Embraer Commercial Aviation

Nashville, TN 37217

Support a staff of over 650 employees and 450 computers.

Received SME/Business Analyst (PMO/Launch) training and certification.

Workstation Operating System image development, testing, documentation and deployment for end user devices, workstation application / software package, testing, documentation, and deployment.

Use Microsoft SCCM to deploy Operating System images and application / software packages.

Involved in projects including segmentation of the network into multiple VLAN’s.

Respond to and resolve incidents in a timely manner and maintain SLA’s for end users.

Use CA Service Desk ticketing system.

Maintain accurate and timely documentation of tickets.

Active Directory, Group Policy and Print Server administration and maintenance.

8/12/2013 to 05/1/017 BNY Mellon Infrastructure Engineer

Nashville, TN 37027

Responsible for the support and maintenance of large-scale server and network infrastructure for the production data center.

Trained in RCA (Root Cause Analysis) and conducted Problem Management sessions and completed problem documentation in REMEDY ticketing system.

Implement, integrate, and provide full support for hardware in a multi-tiered, multi-platform environment.

Installed data center equipment such as cabinets, blade enclosures, rack-mount and blade servers, peripherals and networking devices.

Use REMEDY ticketing system.

Monitored network using HP Open View.

Configuration SCSI, SATA and SAS RAID storage systems.

Compiled network performance documentation for IBM E Series Mainframe computers.

Responsible for asset tagging and the data center inventory management.

Performance of physical inventory.

Participating in projects to reduce data center clutter and overhead by eliminating equipment which has been decommissioned on a timely basis.

5/15/2006 to 8/9/2013 Empirical Laboratories, LLC Director of Information Technology

Nashville, TN 37228

Support and troubleshooting of hardware and software problems for desktop and laptop computers.

Install hardware and software on workstations.

Maintenance and monitoring of 1 Windows 2008 Server, 4 Windows 2003 Servers, 1 NT 4.0 Server, approximately 70 workstations and 15 printers.

Managed 3Com switches and configured SNMP. Monitored network using Orion for Solar Winds.

Created network map using Visio.

Troubleshoot server and connectivity issues.

Installed and configured WebSense web monitoring software.

Backup and re-images computers, perform data migrations and restorations.

Conduct remote problem solving when required.

Configured Sonic Wall TS-170 firewall, remote access through VPN, RDP, and VNC.

During company relocation it was my responsibility to work closely with contractors to lay network and electrical access points for each workstation; configuration of specialized stations; laboratory equipment for each separate testing department.

During the flood of 2010, all necessary network equipment (2 Servers and 20 Computers) was broken down and transported to a secure location where they were set up and maintained for 3 days to assure uninterrupted company workflow. As the storm subsided all aforementioned equipment was then reinstalled back to our company facility allowing minimal interruption to our network throughout the 4-day disaster.

Requisitions request for new equipment are evaluated though my department; once it is procured, I configure each acquisition to the company standards.

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Education and Training

California State University, Sacramento,CA

Windows 2000

Windows NT 4.0

Cisco CCNA

Technology Background

Operating Systems and Administrative Tools

oWindows 9X, 2000, XP, Vista, 7, 8, 10, 11

oWindows 2000/2003/2008/2012/2016/2019 Server

oActive Directory,

oDHCP, DNS, WINS

oWindows Exchange Server

oDomain Group Policy

oWindows SQL Server

oWindows Update Services Server

oSolar Winds / Orion / WebSense

oLinux Distributions

oCisco IOS

oVPN, RDP

Applications

oMicrosoft Office Suites

oNorton and McAfee Trend Micro Anti-virus and firewall, Home & Corporate Edition

oAdobe Applications (Photoshop, Acrobat, Distiller)

VNC, RDP, Windows Remote Assistance

oWinZip, WinRAR

oQuickbooks

oMicrosoft Office 365, Microsoft Outlook.

oMicrosoft Edge, Internet Explorer, Chrome, Firefox

oSpyware removal tools

oData Recovery Tools

oBackup Tools (Tapeware & Veritas Backup Exec, Acronis, Norton Backup, Clonezilla)

oBatch Files

Certifications

oMCSE

oMCP+I

oMCP

oCCNA

Systems/Hardware Supported

oRouting/Switching Components

oEnterprise Rack mount and Blade servers

oFirewalls

oIDE, SCSI, SAS & SATA RAID Device Configuration

oInkjet/LaserJet Printers & Scanners

oComputer and server hardware

oStorage Devices: FDD, HDD, CDR, External/Internal

oCable: USB, SCSI, CAT 5, CAT 6, IEEE 1284, DIN, RCA

oConnectors: BNC, RJ-45, RJ-11, DB-9, DB-25, Centronics, fibre

oI/O Ports: Serial, Parallel, USB, Firewire, Infrared

oCisco routers and firewalls

Multimedia Devices

References provided upon request

Contact this candidate