CURRICULUM VITAE

Personal Information:

Full Name: Nakyajja Esther

Address: Kitende - lumuli zone

Phone Number: +256*********

LinkedIn https://www.linkedin.com/in/nakyajja-esther-64288b107

Email Address: ady7j5@r.postjobfree.com

Objective:

Seeking a dynamic and challenging role as a professional in the world, where I can leverage my expertise in sales and marketing, organizational skills, and exceptional customer service to provide memorable experiences for clients. With a proven track record of success and a passion for delivering the highest level of service, I am dedicated to ensuring client satisfaction and exceeding expectations.

Professional Summary:

With over five years of experience in the sales and marketing industry, I am a highly motivated and proficient professional. My expertise lies in sales and marketing, administrative tasks, content writing, logistics, and delivering extraordinary customer service. I possess in-depth knowledge of the tourism industry in Uganda, enabling me to excel as a Reservations Consultant. I am adept at managing reservations, providing personalized recommendations, and ensuring seamless logistics to create exceptional travel experiences for clients.

Key Competencies/Strengths:

Exceptional interpersonal skills to build rapport with clients and create lasting relationships.

Proven ability to manage customer relationships, ensuring satisfaction and loyalty.

Strong administrative and managerial skills, ensuring efficient operations and attention to detail.

Proficient in managing reservations and providing personalized recommendations.

Open to new ideas and receptive to insights, allowing for innovative solutions.

Effective communication skills to handle client inquiries and resolve any concerns.

Analytical mindset, combined with a high sense of trustworthiness, motivation, and loyalty.

Innate creativity and research skills to deliver unique and engaging experiences.

Work Skills:

Analytical skills given the various softwares and tools to use when execution professional work.

Client commitment to further the business.

Proficient in logistical and procurement skills.

Excellent office management and secretarial abilities.

Skilled in sales techniques and marketing strategies.

Proactive in managing reservations and promptly responding to emails and inquiries.

Proficient in writing skills using various office software.

Exceptional organization skills required of a Reservations Consultant.

Strong customer relations skills to ensure client satisfaction.

Excellent interpersonal skills to foster positive relationships and teamwork.

Certificates and training

From March/ 2016 to june/ 2016. I trained as a front desk assistant at Chobe safari lodge during my four months internship at Makerere University Kampala.

From May/2017 to june/ 2017. I enroll at the hospitality Institute of Uganda in Uganda and I acquired a certificate in marketing of Hospitality Businesses at the end of the course.

PROFESSIONAL EXPERIENCE:

Reservations Consultant

Semambo Safaris and tour company

Kitala- Entebbe road-Wakiso district

From May/ 2023 to present

Successfully raised the company's sales and website traffic by 50% within 5 months through:

Developing and executing targeted marketing campaigns to promote the company's tour packages and services for domestic and international clients.

Conducting thorough market research to identify emerging trends and opportunities in the tourism industry, resulting in enhanced marketing strategies.

Maintaining and updating the company's website and social media platforms to provide accurate and up-to-date information, ensuring client satisfaction.

Creating captivating marketing materials such as brochures, flyers, and newsletters, effectively generating leads and increasing revenue.

Tour Consultant

Divine Safaris Uganda company Ltd

Kasenyi road, Entebbe- Wakiso district

From November/2021 to August/2022

Expanded the clientele by 30% through in-depth consultations with clients to understand their travel preferences, interests, and budgets, providing personalized recommendations for unforgettable tours.

Customized tour packages tailored to clients' specific needs and preferences, guaranteeing exceptional customer experiences.

Coordinated seamlessly with local tour operators, transportation companies, and accommodations, ensuring flawless logistics and surpassing service expectations, resulting in a 20% improvement in business operations within one year.

Achieved high levels of customer satisfaction and fostered repeat business through meticulous attention to detail and a proactive approach.

Content Writer

Achieve Global Safaris Uganda Ltd

Kisuule road, Bukoto- Kampala district

From February/ 2019 to June/2020

Produced high-quality SEO content for the company's website, blog, and social media platforms, captivating audiences and promoting tour packages and services effectively.

Conducted extensive research on popular tourist destinations, attractions, and activities in Uganda and Rwanda, crafting comprehensive travel guides that enticed clients and led to increased leads and revenue.

Collaborated closely with the marketing team, developing content ideas and strategies to enhance the company's online presence and engage with clients, resulting in heightened website traffic and client engagement.

Maintained exceptional responsiveness to emails and inquiries, ensuring client satisfaction and fostering both client retention and acquisition.

Administrative Assistant

Amor Safaris Uganda Co. Ltd

Kikoni zone B Makerere- Kampala district

From November/ 2017 to December/ 2018

Ensured seamless business operations through the following tasks:

Facilitating efficient meeting and staff registrations, ensuring a smooth flow of activities.

Addressing client inquiries promptly and resolving any issues to guarantee satisfaction.

Providing exceptional secretarial services to superiors, including document organization and typing.

Collaborating closely with the marketing team, improving the company's online presence, and engaging with clients, resulting in increased website traffic and enhanced client interactions.

EDUCATION:

Uganda Certificate of Education, St. Mary's Secondary School Seguku (2008-2011)

Uganda Advanced Certificate of Education, Kalinabiri Senior Secondary School Ntinda (2012-2013)

Bachelor's Degree in Tourism Management, Makerere University Kampala (2014-2018)

Certificate in Sales and Marketing of Hospitality Business, The Uganda Hospitality Institute, Wandegeya (2017)

Reference

1.Nabakka Salma, Supervisor semambo, Tel: +256-***-******

Email; ady7j5@r.postjobfree.com

2.Ms Ayebale Annah, Marketing manager Amor safaris, Tel: +256*********

Email; ady7j5@r.postjobfree.com

3.Busingye Cissy, Supervisor Achieve global safaris, Tel: +256*********

Email; ady7j5@r.postjobfree.com

Contact this candidate