Project Manager Customer Relations
Resume:
Summary:
** ***** ** ********** ** catering: ECHMC, EUREST Algeria and BAYAT, OFMC, GCC
Catering. Excellent relational manners, management, very skillful with technology, bilingual (French and English). Also trained in QHSE, first aid and the HACCP SKILLS:
Manage contracts and budgets.
Know how to lead a team of professionals
Manage day-to-day catering operations and services in a variety of locations and projects
Maintain high standards of hygiene and customer satisfaction (HACCP).
Establish and monitor budgets and maintain financial and administrative records.
Manage catering staff and training
Responsible for maintaining good customer relations by resolving customer feedback/problems in a professional and timely manner
Management of remote sites
LANGUAGES:
French English Arab Kabyle
PROFESSIONAL EXPERIENCE:
From Dec. 2022; on going Site Supervisor (JOY-FOOD HMD, Algeria) Sep. 2014 /Nov. 2022 Operations Supervisor (CHEF EXPRESS, Algeria)
Design site management development (objectives, budgets, schedules, resources) and delivery
Manage day-to-day catering operations and services in a variety of locations and projects
Manage the client relationship throughout the project development process.
Manage several commercial projects (sites).
Check the admissibility of customer complaints.
Manage contracts
Check end of month management
Study of specifications and calculation of commercial offers (cost price) Jan. 2014 /Mai 2014 Campboss (GCC, Iraq)
Apr. 2008 /Jan. 2014 Campboss (BAYAT Catering, Algeria) Sep. 2006 /Mars 2008 Campboss (EUREST, Algeria)
March 2003 /Aug 2006 Campboss (ECHM Catering, Algeria)
Manage day-to-day catering services in a variety of locations and projects as well as leading a team of chefs and catering assistants
Manage schedule, budget and risks during the realization of projects.
Manage the client relationship throughout the project development process.
Plan orders and deliveries
AISSA AKERMA
Catering Management
*****.******.****@*****.***
Tizi-Ouzou, Algeria
linkedin.com/aissaakerma
TRAINING AND STUDIES:
Jan. 2016: Audit SMI Certificate (TÜV Algeria, SAHA SPA) June 2015: HACCP Certificate (TÜV Algeria SAHA, SPA) Oct. 2013: Defensive driving, Road security Certificate (NABORS Drilling) Jun 2013- dec 2013: Catering supervisor Certificate (IFHT Tizi-Ouzou) 2018: Schlumberger QHSE Passport (Schlumberger Algeria) 2000: First eid (CRA Tizi Ouzou, Algeria)
Jun 1995: Customs declaration Diploma (National chamber of commerce, Tizi Ouzou) Jun 1994: 3rd Year secondary (Lycée Seghouane, Ouadhias, Tizi Ouzou) VOLUNTARY WORK:
Jul 1992- Sep 2000: General Secretary (AZAR N DJERDJER, ECOLOGY AND MOUNTAIN SPORTS, ALGERIAN RED CROISSANT) Associations, in my village Taguemount El Djedid, Ouadhia) WORK SOFTWARE:
Sage
Pack Office
Photoshop
Power point
VARIOUS:
Driving license, Category : B, C1, C2
Concrete sculptor
PROFESSIONAL REFERENCE:
JOY FOOD CHALLAL Ahcène (DG) Tel N +213-***-******
CHEF EXPRESS BOUCETTA Boualem (DOP) Tel N +213-***-******
GCC JOY Saad (DOP) LinkedIn: JOY Saad
EUREST ALGERIA Eric BOREL, (Project manager) LinkedIn: Borel Eric Catering Management
*****.******.****@*****.***
Tizi- Ouzou, Algérie
linkedin.com/aissaakerma
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