Customer Service Team Member

Michelle Daniel

***** ***** ******, *** ***, Tampa Florida 33617

Cell: 516-***-****/E-mail: ***************@***.***

SKILLS AND QUALIFICATIONS:

Certified Tax Preparer

Proficient in Microsoft Office Suite: Outlook, Word, and Internet Research

Excellent communication skills Clerical skills

Maintain emphasis on the highest quality of Customer satisfaction

EDUCATION:

Princess Margret Secondary High School Barbados, WI

High School Diploma

WORK EXPERIENCE

Liberty Tax Bronx, NY

Tax Preparer 01/10-04/10, TO PRESENT

Prepared simple to complex tax returns for individuals or small businesses

Interviewed clients to obtain addition information on taxable income and deductible

Expenses and allowances

Furnished taxpayers with sufficient information and advice in order to ensure

correct tax form completion

New York City Department of Parks and Recreation New York, NY

Park Assistant 10/13 to 04/14

• Provide high volume customer service to guests, tourists and families

• Ensure the cleanliness and safety standards are compliant with NYC rules and regulations

• Work as an enthusiastic team member on special projects and public events

Rite Aid Pharmacy Bronx, NY

Associate Clerk 08/2007 to 09/2008

Arranged store shelves and display areas

Performed general stock and maintenance duties daily

Operated electronic cash register; tallied out register at the end of each shift

Active Staffing Services Bronx, NY

Merchandiser 09//2006 to 10/2007

Assisted with the sales of variety of selected merchandise

Took daily inventory and managed sale account and records

Mr. Al’s Wedge and Lounge Bronx, NY

Bartender 11/2001 to 12/2005

Mixed drinks according to customers orders

Recommended specials and introduced company promotions

Cleaned bars, work areas, and tables

New York Diagnostic Center Brooklyn, NY

After school Assistant Teacher 06/2000 to 11/2001

Participated in the planning and preparation of the classroom, including cleaning and care

of equipment and recreational materials

Observed and monitored play activities

Kept records on individual children, including daily observations

Supported children’s’ emotional and social development

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