Kizzie Harrell

Columbus, GA

Authorized to work in the US for any employer

Work Experience

Call Center Specialist/Customer Service

AmeriCorps - Columbus, GA

**** ** *******

* Outreach to GoodwillSR clientele

* Promote GoodwillSR services and activities to current and potential clients

* Help connect GoodwillSR clients to gain meaningful employment

* Recruit volunteers for GoodwillSR programs and activities

* Increase GoodwillSR client engagement

Job Trainee

Goodwill Industries of Southern Rivers - Columbus, GA 2018 to 2019

* Established and became proficient at job readiness skills

* Experience using a vacuum and custodial cart using proper custodial practices

* General store/office cleaning including trash removal and dusting

* Maintained friendly and professional customer interactions

* Experience in processing and sorting donations

Cashier

Chevron Truck Stop - Midland, GA

2013 to 2014

* Front end cashier.

* Scan items to be bought at the store.

* Answer phones.

* Stock items and clean store.

* Balance shift.

Front Desk Agent

Homewood Inn & Suites - Columbus, GA

2011 to 2013

* Make reservations.

* Check guests in and out.

* Fax and copy documents.

* Handle guest complaints in a professional and established by the company way.

* Balance and audit shift at the end of the day.

Road America - Columbus, GA

2008 to 2011

Incoming Call Center Assistance

* Incoming call center for roadside assistance.

* Outbound-dispatch vendors to assist customers in broke down location.

* Complete the clients file immediately while talking to them to ensure that the notes were accurate. Education

American Hotel and Lodging Institute - Columbus, GA October 2020

Accounting and Hospitality

Columbus State University - Columbus, GA

2002 to 2004

High School Diploma

William Spencer High School - Columbus, GA

1993 to 1997

Skills

• Customer Service

• Sales Experience

• Hospitality Experience

• Reliable

• Dedicated

• Hard Worker

• Journal Entries

• Tax Experience

• Accounting

• General Ledger Accounting

• Microsoft Office

• Switchboard

• Fax

• Retail Sales

• Organizational Skills

• Office Management

Certifications and Licenses

American Hotel and Lodging

October 2020 to Present

Customer guest services

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