CHELSEA EDWARDS

ady7gb@r.postjobfree.com 478-***-**** Dublin, GA 31021

Summary My name is Chelsea Edward. I am 32 years old. I love to stay busy and have all the energy in the world to do so. I've worked in hospitality and customer service since I had my very first job in 2011, so I'm very good with people as well as coming up with solutions to problematic issues in a well mannered way. I'm a very enthusiastic, and bubbly young lady and I bring great energy and positivity everywhere I go. I'm good at solving intense problems and am actually good under pressure if need be. Im very driven and believe in myself to that I'm leading myself to a strong future. I'm very reliable and like to come in early, because I've always been told if your on time then your late. I'm also very good at multitasking, I mean after all I have 4 children. Don't get me wrong though my availability is always open because I have very good support. I don't like conflict so I like to settle things in a mature and respectful way. I think I'd be a great asset to your company. Thank you and I appreciate you looking over my application and resume.

Skills Display setup

Shift checklists

Great customer service skills

Can work at a fast but efficient pace

Can work in a group as well as by myself

Lots of energy and bubbly

Opening and closing procedures

Analytical mastery

Effective planning

Administrative skills

Great customer service skills

Bubbly and energetic attitude

Can work at a fast and efficient pace

Cash transactions

Conflict management

Employee training

Microsoft Office

Listening skills

Hospitality services

Scheduling and calendar management

Experience Assistant Front End Manager 01/2018 - Current Kroger Dublin, GA

Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

Delegated work to employees based on shift requirements, individual strengths and unique training.

Promoting positive work environment through effective communication, active engagement and hands-on assistance.

Promoted store loyalty program to increase customer engagement and drive consistent sales. Delivered key administrative support to coworkers, taking on additional tasks during peak times. Resolved customer problems by investigating issues, answering questions and building rapport. Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Controlled cash movements and department expenses to maintain budgetary goals. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Cultivated professional relationships with guests through active response and dedicated C

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assistance, improving customer retention.

Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.

Managed opening and closing procedures by reconciling sales records and cash transactions with our accounting procedures

Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Brought about remarkable work by encouraging and motivating employees to seek out opportunities for continuous improvement.

Organized and updated schedules to optimize coverage for expected customer demands. Created and optimized employee schedules to secure proper coverage for all shifts. Managed customer complaints and rectified issues to complete satisfaction. Enhanced sales by implementing merchandising and promotional improvements. Delegated work to supervisor and our stronger employees based on shift requirements, individual strengths and unique training.

Taught junior employees how to meet operational and sales goals with proactive strategies. Reduced shrinkage by keeping our cashiers informed on how they could help Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.

Cultivated environment focused on customer satisfaction and unparalleled support. Increased average scanned items per hour to new bests during high-volume shifts, improving productivity

Managed Black Friday events without incident while maintaining maximum coverage. Handled payment processing duties and provided customers with receipts and proper bills and change.

Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Best Buy Warehouse 08/2017 - 01/2018

Merchandise processing Dublin, GA

Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

Identified defective, incorrect or missing merchandise and promptly reported to supervisor. Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.

Logged unit quantities and entered data within inventory database to facilitate records maintenance.

Accessed elevated products from safety cage to complete order processing requirements. Counted and stocked different types of merchandise to comply with inventory control tag requirements.

Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.

Moved large and bulky items up to 50 to 100 pounds manually or with equipment such as lifts or electric jacks.

Tagged unmarked merchandise with item number.

Recognized defective material and reported issues to management to facilitate prompt resolution.

Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.

Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.

Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain good process flows.

Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory. Staged and sorted multiple types of products for loading to comply with preset instructions. Identified safety hazards and notified management to determine proper resolution of issues. Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.

Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.

Loaded perishable goods into environmentally controlled trucks for planned delivery schedules. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Examined packages and goods for damage and notified vendors of specific issues requiring replacement.

Packed and labeled merchandise to prepare for loading and shipment to customers. Noted current product inventory levels to support completion of order requests and audits. Communicated with internal staff members and management to facilitate timely product flows. Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.

Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.

Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.

Utilized pallet jacks to move items to and from different warehouse locations. Noticed damaged products and removed from received shipments to be processed for refund or replacement.

Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.

Worked well in a group setting and helped and encouraged others do a good job Advantage Resourcing 08/2017 - 08/2017

Solar paneling Dublin, GA

Established and maintained close working relationships with various personnel and management Exceeded customer satisfaction by finding creative solutions to problems. Defined strategies and created a plan to achieve ambitious operational objectives. Resolved interpersonal conflicts by listening, finding common ground and building relationships. Kept areas clean for the shift workers

Zip tieing solar panels

Advantage Resourcing 07/2017 - 08/2017

Construction laborer Dublin, GA

- Helped renovate an elementary school under construction

- Picked up large equipment along with trash to keep areas clean and safe for the renovators and carpenters

- Cleaned newly renovated classrooms

Lead 05/2015 - 12/2015

Dunkin' Donuts Dahlonega, GA

Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.

Fostered positive employee relationships through effective communication, training and development coaching.

Delegated daily tasks to team members to optimize group productivity. Optimized staffing levels with strategic scheduling and task delegation. Integrated process improvements to increase overall workflow. Offered constructive criticism regarding quality assurance on collections team phone calls. Documented production levels, materials used and special incidents to keep management informed of daily activities.

Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service at all times. ( INTEGRITY) Followed high quality staffing strategies to achieve production goals. Delivered high-quality training to meet targets for each new product launch. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Trained new employees on safety and teamwork to support team efficiency. Directed and led employees, supervising activities to drive productivity and efficiency. Developed and monitored weekly staff schedules.

Coordinated with internal departments to maximize operational efficiency across production and administrative areas.

Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.

Developed open and professional relationships with team members, enabling more effective issue resolution.

Completed ongoing quality checks on products, closely following strict quality assurance guidelines.

Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding. Promoted product quality by closely inspecting items and working with team members to correct deficiencies.

Evaluated employee performance, identified areas of improvement and communicated plans to employees.

Supervised team of 4 or 5 employees working with gloves and the heat mitts to maintain safety and cultivating productive atmosphere.

Enforced adherence to company policies, answered coworkers' questions and trained new personnel.

Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.

Packaged numerous packages efficiently everyday

Checked dates on products and made sure we had the utmost quality of products to keep from having products close to expiration dates

Server 08/2012 - 03/2013

Shark bite bar and grill St. Marys, GA

Educated guests on daily specials and appetizers, entrees, desserts and other menu items. Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs. Prepared salads, appetizers and set up garnish stations to assist kitchen staff. Collaborated with host, bus person and cook to serve up food and beverage options. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Promoted desserts, appetizers and specialty drinks to optimize sales. Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.

Reviewed identification for patrons before serving alcoholic drinks. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Prepared and served cold and beverages to guests.

Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Assisted kitchen staff with food counts by determining number of items required for complete service.

Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

Explained menu options to guests, offered suggestions and took orders for food and beverages. Minimized customer wait times by efficiently taking and filling large volume of orders each day. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Calculated charges, issued table checks and collected payments from customers. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

Greeted newly seated guests quickly and efficiently. Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.

Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

Rearranged tables and chairs, located or rolled extra silverware and pushed tables together or high chairs if children would be present to prepare for large groups. Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events. Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.

Processed customers' payments and provided receipts. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.

Bust tables along as set them

Recreation Attendant 05/2011 - 09/2012

The Ritz-Carlton Hotel Company Fernandina Beach, FL Coordinated and planned promotions and special events, increasing sales revenue. Managed game room floor operations, assisting guests with arcade equipment. Delivered instructional guidance to guests on game room equipment. Identified and removed out-of-order games from floor until fully operational. Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.

Assessed weekly inventory and submitted prize and supply orders for approval to general manager.

Performed daily upkeep and cleaning of all game room components. Scheduled, organized and assisted in managing game room leagues and tournaments. Prepared reports for management of equipment failures and breakdowns. Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas. Collaborated with peers to deliver consistent service and promote customer retention. Operated attraction equipment precisely to concur with operational procedures. Sold tickets and collected additional fees from customers for special services. Interacted with [Number] guests per day with friendly, patient manner to deliver positive, fun experience.

Attended all offered trainings to build customer service and [Type] skills. Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences. Trained new employees on ride operations, pointing out safety mechanisms and features. Provided assistance by directing patrons to various parts of facility, specific events and landmarks.

Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.

Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies. Guide customers to the recent attractions such and bonfires at night on the beach, princess and pirate story telling, Santa meetings and story telling. Being a ritz kids room counselor- education the children on different birds on the island and different sea-life. Coming up with daily criteria of fun activities to do with the kids throughout their day like going to the bakery for cookies, going down to the beach to look for shark teeth, playing in the game rooms, and even bike rides

Hostess 06/2009 - 04/2011

Ruby Tuesday Kingsland, GA

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Supported management by resolving customer service and food-related issues to maintain guest satisfaction.

Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.

Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.

Greeted guests and gathered information to seat groups or place on waitlist. Notified server after seating parties in section to facilitate prompt service. Answered telephone to provide dining information and take party reservations. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Offered preferred tables and other special accommodations to VIP customers. Accommodated guests with children and special needs to promote comfortable dining experience.

Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

Answered customers' questions about hours, seating, current wait time and other information. Assisted kitchen staff with food counts by determining number of items required for complete service.

Managed guest expectations by relaying information regarding hours, wait times and specials. Arranged place settings with fresh tablecloths, tableware and flowers to beautify table. Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.

Set up and decorated menu marketing boards with current meal and drink specials. Assisted servers by taking guests drink orders.

Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Answered questions about food and order statuses for waiting customers. Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Helped restaurant staff set up small and large events to coordinate smooth execution. Managed daily card and cash transactions by maintaining payment records and investigating irregularities.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Communicated with kitchen staff about cook times to foster customer satisfaction. Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Education and

Training

High School Diploma 05/2009

Camden County High School Kingsland, GA

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