Data Entry Customer Service

C U S T O M E R S E R V I C E R E P R E S E N T A T I V E

B R I T T A N Y B A N K S

BB

Empathy and understanding

Communication

Computer skills

Problem resolution

Understanding of medical terms

Resolving customer issues

Advanced MS Office Suite

knowledge

Database entry

Team collaboration

Document editing

Works well under pressure

Patience

I am a quality-focused worker experienced in data processing and transcription. Exceptional in forming team-based connections and successfully interacting with people from various backgrounds. Ability to successfully multitask and prioritize tasks based on the scenario. Proficient in multiple systems, Ability to leverage technology to recognize, investigate and resolve customer concerns. I possess excellent communication skills and flexibility in working with others. S K I L L S

Summary

E D U C A T I O N

Oviedo, FL

2015 - 2019

OVIEDO HIGH SCHOOL

E X P E R I E N C E

CVS Pharmacy Orlando, FL

Walgreens Orlando, FL

10/2022 - Current

02/2022 - 09/2022

DATA ENTRY SPECIALIST

Identified, corrected, and reported data entry errors. Prepared prescription transfers to other pharmacies. Received written prescriptions and patient refill requests, evaluating information for completeness and accuracy before filling. Entered prescription information into computer databases. DATA ENTRY SPECIALIST

Inktel Contact Solutions

08/2021 - 09/2022

CUSTOMER SERVICE REPRESENTATIVE

Database administration and website design

Built the logic for a streamlined ad-serving platform that scaled Educational institutions and online classroom management 407-***-****

Orlando, Fl 32824

*************@*****.***

linkedin.com/in/brittany-banks-

orlando

ATTRACTIONS ATTENDANT

Universal Orlando Resort

Greeted guests, answered questions and concerns about the attraction and its safety protocols, and exceeded guest service expectations all while providing a fun and exciting atmosphere

Worked in a fast-paced environment in order to maximize productivity while still providing guest customer service, occasionally in high-stress situations.

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