Quality Control Customer Service
Resume:
Cassandra Adkins
Fairview Park, OH 44126
ady7ev@r.postjobfree.com
OBJECTIVE:
To use my strong analytical, research, customer service, selling, internet and computer skills in a challenging position.
OCCUPATIONAL EXPERIENCE:
FEDERAL RESERVE BANK Atlanta, Georgia
RPO Exception Research/Sr. Business Support Coord., April 2005-Present
*Provides a range of services and activities that align analytical support with business initiatives,
which include assisting with the following: basic database input and management; creation of MIS and operations. *Metrics reports of limited complexity, and basic budget data input, management, and reporting. *Assists with the information flow among business lines to achieve desired outcomes. *Supports management of production functions.
FEDERAL RESERVE BANK Of Chicago
Outreach Representative Specialist/Fed Ambassador, June 2021- October-2021
*Worked on virtual programming for the FRBC Money Museum for Chicago city schools and Junior Achievement. *Project management and partnering with stakeholders and the FRBC community to build an outreach program to raise awareness of the Bank’s research initiatives and outreach programs.
* JPMORGAN CHASE HOME FINANCE Cleveland, Ohio
Data Integrity Specialist, February 2001-2005
*Responsible for posting NSF’s and payments to customer accounts
*Auditing accounts with large credits balances, reviewing payments and misapplied payments. *Pulling, working, and creating various reports to prevent fraud to customer’s account. *Processing customers’ refunds and reviewing proof reports to resolve any misapplied payments, refunds, or NSFs to balance the proof.
* Writing procedures and developing for macros reports. a
JPMORGAN CHASE HOME FINANCE Cleveland, Ohio
Quality Control Assistant, February 2001 – Present
*Responsible for setting up and tracking dealers, retailers, and brokers that sold and store manufactured homes in all 50 states. *Processed CIT invoices, filed Uniform Commercial
*Perform compliance duties and reported to Quality control manager. *Assisting Quality Control manager by scheduling trips, special projects, ordering supplies etc.
ACADEMIC ACHIEVEMENTS:
CLEVELAND STATE UNIVERSITY Cleveland, Ohio
* MPA in Public Administration May 2001
TUSKEGEE UNIVERSITY Tuskegee, Ala.
* Bachelor of Science degree in Political Science, May 1998
REFERENCES AVAILABLE UPON REQUEST
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