Customer Service Patient
Resume:
Latifah Bowser
District Heights, MD *****
*******.******@*****.***
Willing to relocate: Anywhere
Work Experience
Lab Technician/Phlebotomist
The George Washington University Hospital
April 2022 to Present
• Receiving, labeling and safely storing samples to be tested
• Determining and performing tests needed for the analysis and report
• Recording tests and analyses and then reporting the results
• Discussing and answering any questions regarding the results
• Organizing and storing samples in accordance with all safety and other requirements to ensure the safety of personnel and integrity of the sample
Phlebotomist
Labcorp - Washington, DC
June 2015 to April 2022
• Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment. Packaged specimens for pick-ups
• Obtained intake information, including personal data, medical history, and insurance coverage.
• Request supplies to keep laboratory area well stocked
• Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
• Ability to work in fast paced settings: Patient Service Centers and doctors’ offices with busy flow
• Manage a Patient Service Center alone, work quickly and efficiently to keep patient wait times low.
• Stayed current in field with continuing education training and re-certifications.
• Highly skilled in labelling specimens, sending to the laboratory for analysis, and completing and maintaining records. Exceptional communicator and multitasker capable of interacting with all levels of management.
Nurse Assistant
Forestside Memory Care - Washington, DC
July 2016 to May 2021
• Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute- care, rehabilitation, home-healthcare and nursing home settings.
• Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
• Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
• Provided nursing assistance to residents in a 120-bed long-term-care facility. Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
Education
High school diploma
Largo High School - Upper Marlboro, MD
August 2011 to May 2012
Skills
• Phlebotomy
• Laboratory experience
• Medical office experience
• Caregiving
• Vital signs
• Medical scheduling
• Computer skills
• Customer service
• Nursing
• Medical receptionist
• EMR Systems
• Memory Care
• Insurance Verification
• Medical Records
Certifications and Licenses
CPR Certification
Certified Phlebotomy Technician
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