Shardae Anderson

Simpsonville, SC *****

ady7da@r.postjobfree.com

706-***-****

Customer service oriented, quality-focused professional with 4+ years of healthcare industry experience. Accustomed to working in fast paced hospital environments where accuracy and accountability are essential. Follows policies, procedures and guidelines to assure consistent quality. Consistently model and inspire high levels of integrity.

* Microsoft Word Microsoft PowerPoint Typing Speed: 39 WPM.

* Strong verbal, written and interpersonal communication skills.

* Builds trust and respect by consistently meeting and exceeding expectations.

* Actively participates in learning opportunities and adapts to new environments.

* CPR and BLS Certified.

* State of Georgia Certified Nursing Assistant.

Patient Account Speacialist

OBHG-Greenville SC

April 2022 to Present

Process and manage patient claims

Collect payments from patients for processing

Resolve any issues relating to the patient account

Answer any questions patients may have about their account

Assist patients with terms for repayment structures

Negotiate any overdue balance to recover payment from patients

Generate bills for patients including payment plan options

Explain insurance benefits to patients

Office Administrator

Advanced Prosthetics & Orthotics - Greenville, SC

June 2021 to Present

* Scheduling and managing patient appointments

* Answering the phone and taking patient questions

* Filing, updating, and organizing patient records

* Planning and coordinating hospital transfers and laboratory tests and services

* Processing forms for insurance claims

* Inventorying and ordering supplies

* Managing budgets

* Sorting, opening, and answering mail

* Transcribing medical information for doctors

* Billing insurance companies for services

* Coding medical records for billing

Patient Access Specialist

Prisma Health - Greenville, SC

December 2020 to June 2021

Perform patient pre-admission, admission, transfer, and discharge activities.

Work under the guidance of Patient Access Supervisor.

Collect and validate patient demographic and insurance information.

Obtain health, financial and religious information from patients at the time of admission.

Prepare patient identification band and complete admission papers.

Obtain signatures for financial responsibility and treatment procedures from patients or guardians.

Receive and store patient’s valuables and other belongings as requested.

Respond to patient concerns and inquiries professionally.

Maintain positive working relationships with patients, physicians, visitors, and hospital staffs.

Contact insurance companies for patient medical billing operations.

Interact with hospital administrations to perform effective patient operations.

Work in compliance with hospital policies and procedures and adhere to government regulations.

Medical Receptionist

Augusta Orthotics and Prosthetics - Augusta, GA

July 2019 to December 2020

Greeted, registered and assisted patients

* Managed front desk calls, and scheduling.

* Maintain stock of forms and office supplies

* Ensure reception area is well maintained, neat and clean

* Safeguard patient privacy and confidentiality

PCT - Patient Care Technician

Augusta University Hospital - Augusta, GA

September 2018 to July 2019

Provide basic care for a group of patients under the direction of licensed professionals.

* Perform clerical duties involving maintenance of the medical record.

* Ensure availability of unit supplies needed for patient care.

* Organize and maintain flow of communication and activities on the nursing unit.

* Take and record vital signs and perform services in a timely and professional manner.

* Transport patients for procedures within the hospital.

Certified Nursing Assistant

Doctors Hospital - Augusta, GA

April 2018 to July 2019

Assisted with activities of daily living - personal hygiene, mobility, and feeding.

* Took and recorded vital signs and performed services in a timely and professional manner.

* Documented and reported changes in patient habits, condition, and activities.

* Perform all responsibilities in accordance with prescribed safety and infection control procedures.

* Provide individualized attention encouraging each resident's ability to maintain or attain the highest practical physical, mental and psychosocial well-being possible.

Certified Nursing Assistant

University Health Care System - Augusta, GA

September 2014 to December 2017

Assisted with personal care, dressing, grooming and mobility.

* Communicated effectively with clients, family members, and co-workers.

* Documented patient activities and change in behavior.

* Took and documented vital signs and provided emotional support.

Education

Associate of Science degree in Health Sciences

Ultimate Medical Academy

2018

Certified Nursing Assistant

Tender Care Training Center

2008

Skills

Basic Coding Skills for ICD / CPT

Third Party

Medicare

Medicaid

HMO

PPO

CMS1500 Claim Form Billing Cycle

Claims Appeal Process

Medical Administrative Assistant

Medical Terminology Patient Processing and Patient Registration

Medical Laws & Ethics

Medical Records Management HIPAA Compliance

Medical Transcription

Office Accounting

Release of Information Anatomy & Physiology

Meaningful Use

ICD-9 / ICD-10

Infection Control Training

Insurance Verification

Medical Billing

Medical Coding

Medical Office Experience

Medical Receptionist

Triage

Clerical Experience

Epic

Medical Scheduling

Phone Etiquette

Laboratory Experience

Quality Assurance

EMR Systems

Microsoft Office

Microsoft Outlook

Microsoft Excel

Customer service

Medical terminology

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