Customer Service Data Entry

Michelle Alvarez

909-***-**** *************@*****.***

Team Leader, with detailed-orientated Customer Service Expertise and experience in the full spectrum of customer needs. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve any challenges and propel business growth.

Experience

Dean Warehouse Services

Customer Service Rep

Dean Logistics, San Bernardino CA

08/21– 06/23

•Received and process outbound and inbound orders by phone, email or our in-house synapse system.

•Take ownership of customer satisfaction by notifying the customer of shipping dates, anticipated delays, or any other additional information that may be required per customer request.

•Prepare shipping documents that would include labeling information, shipping instructions and BOL’s.

•Prepare routing information, scheduling appointments with carriers either by web, email, or via phone.

•Set project timelines and kept teams on task to complete milestones according to schedule.

•Worked with support teams to resolve issues with the product service.

•Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Burlington Distribution Center

Support Manager

Redlands, CA

05/2016-08/2020

•Manage, train, and coordinate workflows, procedures, and best practices for over 100 employees.

•Establish and maintain effective and professional partnerships with executive team, staff, and community partners.

•Collect and analyze statistical data and interpret on required daily and quarterly reports.

•Establish work schedules based on staff availability and forecasted company needs.

•Manage staff call outs, time-off requests, and departmental coverage to ensure minimal workflow interruptions.

•Attend departmental meetings and trainings as requested by management and executive team.

•Establish and implement goals and objectives and provide technical assistance and recommendations to staff and leadership.

•Monitor and improve staff performance by devising successful training methods and programs.

•Evaluate employee job performance, provide coaching’s and motivate staff to improve productivity when necessary.

•Assist with clerical related tasks including developing and distributing company correspondences and memorandums.

Wal-Mart Corporation

Customer Service Manager

Highland, CA

08 /2010-04/2016

•Managed customer service team ensuring optimum customer service and experience.

•Developed professional relationships with management, staff, vendors, and customers.

•Coordinated with management, cross functional teams, and vendors in the execution of daily tasks and functions.

•Generated and maintained records, invoices, receipts, and reports.

•Drove quality customer experience by leading retention and conflict strategies and resolutions.

•Trained staff, including new hires, with company best practices, policies, procedures, sales processes and protocols, product knowledge, customer needs analysis and overcoming obstacles and conflicts.

•Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.

•Communicated sales targets and worked with management to enhance revenue numbers and promotional techniques.

•Assisted customers with company applications and systems to achieve desired results and maintain company loyalty.

Education

•San Bernardino Valley College – San Bernardino, CA 2015 – Present

Skills

•Microsoft Word, Excel, Power Point, Publisher, Teams, and Outlook.

•Team Leader Ship, Effective communicative skills, Customer Service, Technical Support, Time Management, Problem Solving, Critical thinking, Team Motivation, Team Training and development,

•Clerical, Data Entry, Scheduling and Calendar Management, Community Outreach, Networking and Event Coordinator

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