LESHAWN SINGLETON

314-***-**** / ady7bp@r.postjobfree.com

East Saint Louis, IL 62205

Summary

Looking for a challenging position where I can contribute my knowledge and skill to increase the efficiency and productivity of your organizational operation. Wide experience with computing systems, administration, cyber-sec, network, storage, and general infrastructure. Excellent troubleshooting skills and a fantastic customer-focused personality. 6 years in solving complex technical issues and working with diverse teams.

Skills

Excellent Customer Service and work well with teams.

Windows Server / Workstations - Win10, server 2008, 2012, 2016 / PC & server troubleshooting and configuration. Some Linux experience as well.

Network – Troubleshoot Cisco / Nexus switches.

Systems Administration.

Hardware – Server, Workstation, Storage / HP, Dell.

Troubleshooting skills in closed and open network environments. Operating systems, network, sub-netting, cable termination, and SCSI devices.

Strong analytical, planning, organizing and problem-solving skills.

Virtual environments – VMware, vCenter, Oracle Virtualbox.

Apps – MS Office, BackupExec, NetBackup, Splunk.

Disaster Recovery / Business Continuity - Backup offsite, monitor failure, troubleshoot NetBackup, create policies.

Security / compliance.

Documentation, presentations, charts, research.

Experience

Nov2022 to Current

Noc Technician / Adaptive Solution Group for Ameren/St. Louis, Mo

LAN/WAN, transport, telephone, wireless data, and mobile radio networks

triage, troubleshoot and remotely repair problems with the Ameren Networks

IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers.

Aug 2022 to Nov2022

Network L2 Technician / Dell contract services for Boeing / St. Louis, MO

Tier II engineer providing technical support for network infrastructure.

Troubleshoot complex network tickets. Communicate with customer and provide ongoing updates.

SSH to switch infrastructure, check logs, troubleshoot issues.

Document root cause issues.

Recommend actions like replace device, etc.

Mar 2014 to Current

Network Administrator / Just A Vessel Ministries / Granite City, IL

Install / support hardware and software for desktops, servers, and printers.

Supervise network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.

Provide troubleshooting and testing to support network.

Sep 2021 to Aug 2022

Desktop Support Imaging Technician / Anthem Health Services / St Louis, MO

Troubleshoot issues on computer network for software and hardware.

Provide direct service for IT networks as well as customer service to users inside and outside the company.

Maintain a work log of job tickets and maintenance tasks.

Forward daily inspections to prevent or solve system malfunctions.

Stay updated on new developments. Analyze reviews of computing technologies.

Supervise the logging of network conditions and requirements.

Nov 2020 to Jan 2021

Desktop Support Analyst / Bellville Memorial Hospital / Bellville, IL

Configure and deploy technology into clinical and administrative environments including imaging devices.

Work with staff to deploy devices in a timely manner with minimal interruption to labor workflows.

Test and troubleshoot devices as they are deployed. Ensure quality management.

Nov 2016 to Jul 2020

Versatile Technologist / Boeing / Hazelwood, MO

Implement Cyber Security protocols in classified environments.

Install, configure, and troubleshoot computing environments and networks including server, Active Directory, workstation, DNS, VMware, and office applications like Word, Excel, PowerPoint, Visio, Outlook 2007/2010/2013 & general Microsoft Office.

Training in:

oLinux - advanced Linux Red Hat, Ubuntu, Fedora, command line.

oTCP/IP, Routing Fundamentals, Application Layer Protocols.

oVMware, ESXi, vSphere, vCenter.

oDatabase Concepts, SQL.

Patch and upgrade operating systems, network devices, and hardware including experience with laptops, internet, printers, scanners, and network communications.

Customer service and communication.

Implementation and practice Quality, Safety, Diversity, and compliance.

Maintain Backup, offsite tapes, monitor failure, troubleshoot NetBackup, create policies.

Education / Training

Bachelor of Science: Network Engineering and Computing Technology

Vatterott College Jun 2013

Sunset Hills, Mo.

Contact this candidate