pg. *

Niki Cheong Sau Wan

Taman Puncak Jalil,

***** **** *********,

Selangor, Malaysia

+60-12-694****

ady7bi@r.postjobfree.com

Experience

December 2020 - Current

Commercial Manager • Kepler Axis Sdn. Bhd.

Strategic Duties

o Establish procurement strategies for acquisition receiving and tracking of project materials that optimize quality, cost and timely delivery criteria. o Evaluating RFPs and bids.

o Work collaboratively with main contractor management and internally to coordinate supplier selection, credit and terms, track supplier performance standards and conduct ongoing evaluation.

o Collaborate with management in the negotiation of contracts and lines of credit with suppliers and subcontractors

General Administrative Duties

o Conducts periodic meetings with subordinates to ensure that priorities are clear and the workflow is running smoothly as per agreed plans yearly. o Prepares periodic reports regarding the department activities and achievements to be submitted to the Management on quarterly basis

o Identifies human resources requirements for the department according to HR planning best practices.

o Recommends appropriate development and training plans for subordinates and evaluating their effectiveness through monitoring the results delivered and employee’s performance. o Carries out performance appraisals for subordinates according to the planned schedules and recommending necessary actions as per adopted procedures. o Assigns a coverage person to carry out the responsibilities of the position whenever the need arises such as travel, out of office for personal or business need. o Performing other duties related to the job as assigned by the Management Technical Duties

o Prepare, maintain and review purchasing records, procedure management reports, track the status of requisitions, contracts and orders, approve bills for payment, calculate the cost of orders, assign invoices to the appropriate accounts and monitor in-house inventory transfer for project consumption.

o Conduct research via the internet, catalogues, trade publications, and trade shows to identify potential suppliers.

o Interview prospective suppliers either face-to-face or over the phone to determine prices, discounts, terms, etc.

o Create spreadsheets with vendor and product or service comparisons of prospective suppliers to support management decisions.

o Prepare, maintain and review purchasing files and records, price lists, the status of requisitions, contracts and orders, locate suppliers, approve bills for payment, monitor subcontractor performance, calculate the cost of orders, ensure invoices are charges to the appropriate accounts and monitor inventory transfer forms for bookkeeping records. o Prepare procurement execution plans and oversee the dull array of materials management and procurement functions of purchasing, expediting, shipping, receipt and inspection and logistics. o Develop plans for the effective organization and temporary storage of project materials and general inventories at various company and/or independent warehouse locations. o Optimize the material and supplier portfolio, that is what materials should be bought in bulk and consumed as needed from inventory by projects and which materials are best to acquire as needed for specific projects.

o Support and in some cases lead, cost reduction efforts. o Monitor and support returns, damage replacements and warranty claims. o Prepare and review all of comparison for purchasing orders. Coordinate with the warehouse minimum and maximum stock.

o Negotiation with the suppliers to reach for the best price. o Prepare vendor list with update and approved it with execution section head and construction Project Manager

pg. 2

Skill Highlights

• Multitask

• Project management

• Strong decision maker

• Complex problem solver

• Time Management

• Leadership

• Service-focused

• Willing to learn

• Teamwork

• Adaptability

October 2018 - Jun 2020

Branch cum Office Manager • EU Asia Travel & Tours (Balakong) Sdn. Bhd. For the Client

o Developing strategic travel program for corporate travel. o Manage relationship with existing client in managing their travel & expenses, compliance to the agreed KPIs and contractual requirements, as well as developing, managing and evaluation of RFI and RFPs identifying the most suitable travel program o Monitor travel policy compliance and provide strategies to increase compliance o Provide and prepare monthly and quarterly report for business travel expenditures against budgets and forecast and present to stakeholders

o Oversight of the travel management company including all operational issues, SLA’s, management reporting system and adhere to policy benchmark, analyse, monitor and report on stakeholder’s travel expenditures and compliance

o Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practise o Build and maintain a network of senior / key stakeholders in order to implement correct governance and controls as well as communicate strategies that aim to make Corporate Travel’s value-add transparent and sought after

o Identify and develop integration opportunities for new account, businesses, divisions of functions not currently managed by Corporate Travel including presenting any compelling business cases for integration.

For the Company

o Train, mentor and improve sales ability of all Travel Consultants in store and set KPI's and Personal Improvement Plans

o Proactively market the store in the local area and attract sales from other competitors o Lead and motivate the team to exceed yearly sales targets o Provide leadership and oversight on all projects end to end, including projecting timelines and critical paths, collaborating with Management for support o Work with Management to identify and proper product, service and guest experience enhancements initiatives through business judgment and analytical findings o Develop and implement budgets and operating plans with the Executive Committee o Formulate department-level strategic objectives and operation processes through a definite understanding of the overall travel vision, concept and expected workflow o Establish staffing requirements and support in recruiting, selecting, hiring, training and developing of the pre-opening team as needed

o Prepares and presents reports to Management on all project and pre-opening plan updates o Create and maintain policies and procedures for all Office Administration activities and ensure all Office Administrative services are properly carries out as accordance to Admin policy o Manage and maintain office space / facilities, ensuring that it is a conductive working environment, by providing high standards of service at all possible times o Manage relationship with landlords, vendors and all service provider to provide effective solutions

o Manage day-to-day operations of the office (include general repairs, safety, recycle, hygiene) o Manage and monitor accounts, billings, procurement activities and payments o Manage budget and cash flows for the Company.

o Proactively evaluate and recommend cost saving projects with input from stakeholders, to ensure savings and services is at the expected standards. o Preparation of Office Admin related reports, analysing data and identifying solutions. April 2017 - May 2018

Business Advisor • McParadise.com (Tourder’s Sdn. Bhd.) o General Management

o Streamline efficiency across business operations o Increasing productivity and profitability, improving marketing strategy and performing risk analysis.

o Preparing project and productivity reports and ensuring compliance with quality and requirements.

o Identify opportunities for future business development and expansion. o Analysing consumer and competitor behaviour.

o Developing and maintaining internal and external communication channel pg. 3

IT Skills

• MS-Office

• AMADEUS / GALILEO

application

• Proficient in Cvent, SAP Ariba,

ADVITO and SQL software

January 2016 - March 2017

Head of Operations ~ Meetings & Events • PST (BCD) Travel Services Sdn. Bhd. o Focusing on overall Project Management of event operations; including o Work closely with colleagues and stakeholders on event operations and logistics o Day-to-day contact for event promoter and venues o Support management of marketing plans working in conjunction with Marketing Team o Liaison with Global Local and Partnerships on partner deliverables o Budget planning & internal event memo process

o Support tracking all event costs

o Manage any relevant contracts / RFP process

o Serve as project manager for new events (outside of existing event program) including manage projects from inception to completion

o Coordinate involvement of other departments both in region and from Globally o Serve as internal contact to leverage opportunities o Manage contract process and day-to-day operations of player marketing initiatives serving as primary contact for Malaysia.

o Support management on strategic partnership in effort to maximize business opportunities across the region

o Maintain open and ongoing communication lines with local and regional APJ offices o Monitor, research and trach Malaysia trends in event sponsorship and marketing o Manage location specific Meetings & Events business plan, location resourcing management and deliver formatted monthly reports to the stakeholders. o To work in conjunction with account management to establish and maintain regular client liaison which should include service, savings, processes, policy compliance and scope of work. o To enhance that customer experience through developing a competent and knowledgeable service deliver team and ultimately exceeding agreed operational KPIs and SLAs o To ensure that customer complaint processes and procedures are adhere to and corrective action is taken

o To seamlessly and effectively implement new business, ensuring service delivery is consistently delivered to a defines meetings and events proposition o To establish and maintain an effective relationship with account management, supplier management, sales and the implementation team.

May 2013 – September 2015

Shared Service Centre ~ Regional Travel & Event / Assistant Office Manager • Leighton Asia, India and Offshore

Regional Travel & Event Job Description:

An integrating service around the world and enhance the benefits of a consolidated program. Regional Travel & Event Coordinator serves as the primary business liaison between Leighton Business Partners and external Travel and Meeting Suppliers. To understand the needs of the business for travel and meetings and work with external suppliers to deliver services that meet business expectations globally. Accountable for ensuring that travel and meetings programs are compliant with the policies and meets compliance reporting needs. In addition to managing the relationships, responsible for managing travel and meetings operations, keeping track of financials, delivering key projects, maintaining industry expertise and driving future strategy and initiatives. Managing the daily operations of the global travel and event team, ensuring that all activities and responsibilities of team members are executed in an, accurate, effective and efficient manner.

o Execute & implement Travel & Expense strategy/objectives in the ASPAC region Corporate Headquarters.

o Negotiate & manage Travel & Expense vendor contracts and relationships to ensure effective support. (Including Travel Management Company, Corporate Card, Airlines, Hotel & Ground Transportation)

o Global travel emergency monitoring, assessment and response. o Provide recommendations and participate in Travel & Expense Policy and Process Design as APJ Region represent.

o Interact with internal and external, assigned business groups and stakeholders to resolve issues/provide system support.

o Provide metrics and key reports for business units for continuous improvement covering areas of cost control, travel policy adherence, policy exceptions and to identify regional trends in travel. Implement Travel & Expense program in new business markets.

pg. 4

Expertise

• Travel Management and

Implementation

• Business Management

• Office Management

• Secretarial Duties

• Administrative

• Cost Planning

• Procurement

o Assist business units with meetings and events, including venue & vendor selection, negotiation of rates and inspection of venue/services. o Provide direction and leadership to the team, ensures SLAs and KPIs are met and high level customer service maintained.

o Adequately addresses and put in place controls/preventive measures to prevent recurrence of non-compliances.

o Ensures that the team has a robust and functional backup plan. o Ensure that documentation of the teams is updated timely and are comprehensive & completed.

o Partner with peers and manager to ensure departmental metrics are achieved. Develop continuous strategies to identify process improvement and feedback for improved performance.

o Maintain and promote a high level of internal and external customer satisfaction by using professional, positive communication skills and accurate response to email and phone communications.

o Implements and maintain highest customers service standard. o Be highly effective in managing multiple projects simultaneously o Provide solutions to the suppliers and additional supplier service / education as needed.

o Implementation of the travel related invoice flow system to reduce the time lag of approval system and better control of invoices.

To participate and arrange all annual Corporate events, Workshops Site Visit, Business Meeting package and functions in order to source the best venues, accommodation and conference facilities in a cost-effective manner. Assistant Office Manager Job Description: -

Enhances executive’s effectiveness by providing information management support; representing the executive to others. Maintains office operations by receiving and distributing communications; maintaining supplies and equipment; picking-up and delivering items; serving customers.

o Produces information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics. Conserves executive’s time by reading, researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications. o Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

o Represents the executive by attending meetings in the executive's absence; speaking for the executive.

o Maintains customer confidence and protects operations by keeping information confidential.

o Completes projects by assigning work to clerical staff; following up on results. o Prepares reports by collecting and analysing information. o Secures information by completing data base backups. o Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.

o Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies. o Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

o Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

o Contributes to team effort by accomplishing related results as needed. o Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments. pg. 5

Education

2013 - 2015

SEGI University, Kota Damansara,

Malaysia

• Master of Business

Administration (General

Management)

2012

Malaysian Academy of Supply Chain &

Logistic Management, Malaysia

• Certificate of accomplishment in

Strategic Procurement & Cost

Reduction Techniques.

2001-2002

Reliance School of Tourism, Kuala

Lumpur, Malaysia

• Diploma in Hospitality / Tourism

Management

1997-1999

Center of Advance Management

Studies and Entrepreneurial Training,

Kuala Lumpur, Malaysia

• Association of Business

Executives Diploma

1994

Malaysia Certification of Education

• Sijil Pelajaran Malaysia (SPM)

January 2010 - April 2013 (Project Location: Ipoh, Perak) Procurement Assistant - Long Term Storage Facility Decommissioning and Disposal Project • Leighton Contractors Malaysia Sdn. Bhd. Responsible for optimization of the supplier base into a select group of proven high-quality suppliers and strategic partner’s relationships. Work closely with all levels of management within the Company to determine needs, develop strategies and plan and provide procurement sources in support of those needs. Proven, two years of experience in manufacturing, sourcing, purchasing, and cost-estimating according to SOPs May 2009 - December 2009 (Project Location: Kuala Belait, Brunei) Logistics - Brunei Economic Development Board SPM & Subsea Pipeline Project Seconded to Leighton Contractors (Singapore) Pte Ltd • Leighton Contractors Malaysia Sdn. Bhd.

Responsible for arranging and coordinating the following: - All travel, accommodation and land transport arrangements for all project staff, subcontractors, clients etc in order to ensure smooth mobilization and de-mobilization to and from site and/or other travel destinations required for the project. o Apply, submit and collect all travel documentation, visas, employment passes etc for all project staff, subcontractors, clients etc with the objective of ensuring all personnel enter into Brunei and comply with all immigration laws and regulations. o Liaising with local medical centers in Brunei to ensure all project management staff, subcontractors, clients etc undertake a medical examination upon arrival to comply with Brunei immigration requirements.

o Following up on travel arrangements with vendors and employee’s in order to avoid abuse of Company arranged accommodation.

o Receiving, checking and recommending payment for all invoices received pertaining to project travel, to ensure payments are made in accordance with actual travel arrangements.

o Compiling project monthly reports and assisting with other general project administration tasks as required, such as documentation filling and secretarial duties when colleagues are on leave.

February 2007 - April 2009

Travel & Event • Leighton International Limited

o Handle meetings, events, conference, inbound and outbound travel related enquiries tactfully, courteously and professionally.

o Demonstrate initiative in anticipating issues and developing ideas to resolve travel related problems.

o Responsible to preparing presentation materials for training, seminar, workshop or others related company events.

o To updated and negotiate airlines corporate fares and hotels contract. o To planed, organized and coordination work, functions, tournaments and associated assignment specifications.

o Possess a wide range of experience in planning and organizing a variety of Entertainment programs and activities for guest.

o Compile and conduct monthly sales report performance, meeting with travel agent to evaluate on-going promotions and negotiation.

o Any other ad-hoc duties assigned as and when by the superior. o Strong interest in assisting others and the ability to inspire, respect and trust. o Service oriented mindset with a good degree of maturity and able to stay composed during stressful situations.

pg. 6

October 2006 - January 2007

Product Development Manager • PYO travel.com (a subsidiary of Reliance Pacific Berhad) September 2003 - September 2006

Sales Support and Marketing Executive • Excellence Corporate Incentive Travel Sdn. Bhd. March 2000 - August 2003

Operations Executive • Reliance Shipping & Travel Agencies Sdn. Bhd. December 1997 - February 2000

Incentive Operations Officer • Mansfield Travel Sdn. Bhd. February 1995 - November 1997

Incentive Operations Officer • Ken-Air Incentive & Convention Planners (ICP) Sdn. Bhd.

Contact this candidate