**/**** - *******

CONTACT

Nairobi, Kenya *****

(254-***-******

ady79w@r.postjobfree.com

SKILLS

PROFESSIONAL SUMMARY

Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.

WORK HISTORY

Senior Housekeeper

Raffles Hotel - Doha, Qatar

• Ordering cleaning supplies

• Employee evaluations

• Cleaning and sanitation

• Inter-department collaboration

• Training and mentoring

• Performance improvements

• Folding clean laundry

• Vacuuming and sweeping

• Window cleaning

• Dusting furniture

• Sorting and washing laundry

• Cleaning bathrooms

Madrine Mugure Njue

Trained and mentored all new personnel to maximize quality of service and performance.

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Increased employee performance through effective supervision and training.

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• Managed laundry sorting, washing, drying, and ironing. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

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• Evaluated employee performance and developed improvement plans.

• Completed schedules, shift reports, and other business documentation.

• Placed orders for housekeeping supplies and guest toiletries.

• Adhered to safety protocols by enforcing proper equipment usage.

• Worked with front desk to respond promptly to all guest requests.

• Communicated repair needs to maintenance staff.

Restocked room supplies such as facial tissues for personal touch with every job.

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• Disposed of trash and recyclables each day to avoid waste buildup. Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

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Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

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Conducted regular room inspections to verify compliance with housekeeping standards.

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• Sorted, laundered and put away various laundry items. Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

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Collected trash and moved garbage cans from kitchen areas to pick-up stations.

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• Scrubbed floors with special cleaners and equipment to achieve deep clean. Ran special errands, including retrieving dry cleaning and making requested purchases.

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Completed special housekeeping actions such as turning mattresses on set schedule.

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Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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• Changed bed linens and collected soiled linens for cleaning.

• Handled requests for extra linens, toiletries and other supplies.

• Restocked cleaning storage cabinets, carts and baskets for easy use. 04/2020 - 09/2021

01/2019 - 03/2020

Housekeeping Attendant

Mondrian Hotel - Doha, Qatar

Housekeeping Attendant

Marriot Hotel - Doha, Qatar

Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

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Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

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Emptied waste paper and other trash from premises and moved to appropriate receptacles.

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Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

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• Returned emptied garbage receptacles to proper locations. Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

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Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

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Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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Used chemicals by following safety protocols and procedures to avoid burns and injuries.

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Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

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Engaged with guests on room requirements and amenities to promote overall satisfaction.

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Restocked room supplies such as facial tissues for personal touch with every job.

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• Responded to requests from patrons for linens and toiletries. Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

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Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

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Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

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• Disposed of trash and recyclables each day to avoid waste buildup. Kept building entryway glass clean and polished for professional presentation.

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Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.

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Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.

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Oversaw calendar to manage organized cleaning schedule and complete tasks on time.

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Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.

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Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

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• Returned emptied garbage receptacles to proper locations. Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

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Completed special housekeeping actions such as turning mattresses on set schedule.

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EDUCATION

Certificate : Hospitality And Tourism Management, 2020 Zetech College – Kenya

Certificate : Computer Applications, 2012

Nanyiki institute of Communication and Advanced Technology – Kenya High School Diploma : Kenya Certificate Of Secondary Education, 2009 Embu County Mixed Secondary School – Kenya

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