Ketia Williams-Grant

**** ** ****

Longview, Tx *5603

ady79o@r.postjobfree.com

OBJECTIVE:

A confident, organized, experienced professional seeking to obtain a stable position as a Phlebotomist. I have excellent motivation skills, the ability to work well under pressure Known for taking initiative and skilled at meeting challenges and deadlines A team player who attentive to detail and produces quality results. Customer oriented and a problem solver with an ability to adapt to new situations. Quick learner with the desire for continuous team and personal growth. A self-starter and capable of effectively functioning with minimum supervision.

EDUCATION:

Phlebotomy Kilgore College Eastfield College 5/21-7/21

Texas PCI Health Training Center 05/13 - 11/13 3.5 G.P.A Richardson, Texas Student Council Texas Barber College 07/99 - 09/00 Dallas,

PROFESSIONAL EXPERIENCE:

Christus Health Good Shepherd

8/2021 - 6/2023

Longview, Tx

Phlebotomist /Lab Tech

Arrange daily activities based on urgency of requests for fluid samples. Identify patients and their personal information using their ID, documents or other means

Determine the right venipuncture method based on patient age, health etc.

Reassure patients and help them relax

Find veins that are suitable for puncture

Draw blood using sterilized needles, vials and other equipment. Ensure optimal quality and quantity of samples

Label samples correctly and send or deliver them for testing. Answer patient questions and provide useful information

Keep accurate records on fluid specimens and tests. Adhere to all relevant health and safety standards while working

Help with blood transfusions when needed

UT Tyler

July 2021

Internship

Collects specimens using appropriate equipment and supplies. Collects specimens from patients of various ages. Demonstrates the knowledge and skills necessary to perform phlebotomy procedures appropriate to the age of the patient.

Prepares a collection schedule, as needed. for glucose tolerance and lactose tolerance tests, trough and peak antibiotic draw times, cortisol stimulation tests, TRH simulation tests, and other scheduled procedures. Identifies patient according to policy and labels specimens correctly. Maintains confidentiality of patients.

Enters comments in specimen edits any time there is an issue with a collection or a delay. Inventories supplies and equipment and requisitions supplies as needed. Stocks workstation with necessary supplies

Cartus/ Realogy 6/2016-5/2020

Irving, Tx

Customer Solution Specialist II

Maintain an assigned caseload, acting as the single point of contact While delivering Premier customer service to agents. Handle incoming calls from agents with question or concerns about the program. Assist outside call flow process which defines specifics potential agent and residents, touch points according to the client and company policy and procedures. Assist with “event Driven” follow ups to potential residents and agents. Assist with pulling leads form interface program and work according to the client and company policy and procedures. Responsible for managing Task list, responding to emails and returning agent and potential resident calls in a timely manner.

Customer Solution Specialist

08/2015-6/2016(Temp)

Provide detailed information about the lease with the option to purchase program Monitoring the process of their member move. Data entry Communication with member to sure agent is assigned correctly if there is not agent assigning assist Member with assigning an agent that best fit for the area interested.

Dallas Methodist Medical Center Golden Cross Clinic 04/15 - 06/15

Dallas, Texas

Intern Phlebotomist :

Responsible for verifying patient information, collecting blood from finger sticks or with a needle veins of arteries. Verifying patients’ information, labeling specimens vials, and submitti ng for future processing and testing. Verifying records assembling and checking equipment. Working alone with Doctors, nurses, other professional team members, and patients. Making sure that blood drawn area and cart are fully stocked, updated, and clean

Convergent 03/14- 10/14

Irving, Texas Seasonal Employment

Patient Access Rep:

Processed and completed high volume of scheduled appointments for patients for admittance into local contracted Hospitals. Handled patient insurance verification, authorization requirements and, patient appointment setting. Performed various office administration duties such as processing faxes, pulling reports and electronic correspondence. Answered incoming phone calls from Patients, Insurance companies, Physician offices, and Hospitals. Offered assistance and directed calls to the proper department. Trained New Customer Service Representatives and explained workflow process. Maintained all HIPAA and Federal government policies, procedures and guidelines.

Extend Health

03/13 -02/14

Richardson, Texas

Customer Service Rep. II:

to telephone inquiries concerning availability of health plans and status of plans already selected. Directed customer to appropriate Departments as needed, complaint resolution on all first calls to avoid escalation of issues. Aid and assist in New Customer Service Representatives and maintained al HIPAA and Federal government policies, procedures and guidelines.

Comerica Bank

06/09 - 06/11

Dallas, Texas

Customer Service/ Teller II:

Handled closing banking center in the evening, assisting customer in cashing checks on existing and non-existing account holders. Accepting and dispensing money to accounts and locations, exchanging currency to money orders, cashier checks, cash advances from debit and credit cards. Responsible for balancing and closing the bank at the end of each work day.

ADMINISTRATIVE /COMPUTER SKILLS:

Avaya Detail Oriented ATLAS Outlook Fax/copy/scanner machine Google Chrome Microsoft Excel Microsoft Office Cerner

EPIC

Data Entry Written and Verbal Communication

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