Dominique M. Gonzales

*** ***** ** ********* ******: 505-***-****

Albuquerque, New Mexico 87123 Email: ady797@r.postjobfree.com

Objective

I am a dependable, friendly, and self-motivated individual who is ambitious to succeed and grow in any environment. I am seeking a full-time position, where I can excel, learn, and share my knowledge to my employer and team members.

Education

•Southwest Phlebotomy, Amarillo, TX: June 2009

Certificate in Phlebotomy

•West Las Vegas High School, Las Vegas, NM: 2006

High School Diploma

Work Experience

•Specialized Trust Company-

•Transfer specialist Albuquerque,NM current

40 hours

Data entry assist clients with transferring and rollover their retirement. Assist with contacting the Contra firm to initiate the rollover/transfers. Assist with investment questions and data entry.

•Conduent llc, May 2023

•MCO Liaison/Data Entry Specialist, Albuquerque, NM current 40 hours weekly

Duties includes attending meetings with partnered managed care organization leadership as well as NM State healthcare leadership weekly. Research and resolve any tier 3 escalated issues. Communicate with members and their support brokers/consultants via email or by phone. Assist my team members with data entry and processing and indexing.

•The Hearing Group of New Mexico, Medical insurance/ and Credentialing Specialist,Albuquerque, NM Nov 2019- Jan 2021

Duties includes but not limited to Check insurance eligibility and benefits, submit prior authorizations, send medical records, ensure that the patient demographics are in accordance for billing purposes. Credentialing group with new insurance company's along with 3rd party vendors. Obtain payer identification information. Acquire proper documents according to Medicare and medicaid guidelines. Process referrals and medical clearances. Research and problem solve. Call patients to inform them of non coverage, copay/ deductible as well as any outstanding balances that are past due.Studying the different techniques and learning the proper procedures with cleaning and maintenance hearing aids and ear molds. When coverage is needed as a patient care coordinator I assist whether its traveling to different cities or any schools that are contracted for student hearing screenings.

•First Nations Commuinty HealthSource, Medical and Behavioral health/ CSR Representative, Albuquerque, NM, August 2018- October 2019

Duties are but not limited to phone etiquette, defusing client and personnel situations, scheduling, patient care, registering new patients, translating, assisting with patient referrals, insurance verifications, and overlooking daily functions of the office.

•Schryver Medical, Mobile Phlebotomist, Albuquerque, NM April 2017 – March 2018, 40+ hours per week

Drive to various rehab and nursing homes in the Albuquerque area to obtain laboratory samples requested by a physician. Perform phlebotomy according to the policies and procedures of the company. Preparing, reviewing and documenting all information such as patient name, date of birth, time and date of collection. Other duties also include but are not limited to being able to work in a fast-paced environment, adjusting to schedule changes, and working with different patients, doctors, nurses, and management.

•Exam One, Drug screen collector and insurance examiner, Albuquerque NM, December 2016 – April 2017

Obtaining the proper documents to collect urine and hair specimens for drug screening. Reviewing documents for various orders from federal, state, and non-government agencies. Other duties consisted of finger printing, checking pulse rate, blood pressure manually, performing EKGs, and phlebotomy.

•Tricore Reference Laboratory, CLA Moderate Complex 2 Espanola, NM, September 2011- May 2016

Main duties consist of performing phlebotomy, therapeutic phlebotomy, conduct 6+, Troponin, CBC and Potassium tests. Other tests conducted consisted of drug screening, blood alcohol, and breathe alcohol tests. Properly handling and disposing of bio hazardous material and chemicals. Obtain, process, and store laboratory samples according to policies and procedures. Maintain OSHA and HIPPA regulation books. Place orders for supplies, data entry, general office duties, and do maintenance on I-Stat and CBC machines.

Professional Skills

•Knowledge of HIPPA and OSHA Compliance.

•Knowledgeable in Microsoft Word, Email, excel, PowerPoint, and ECW (Scheduling program).

•Able to work independently and in a team to meet goals and objectives.

•Able to effectively communicate verbally and in writing.

•Bi-Lingual (English- Spanish).

•Categorize documents.

•Phone etiquette and patient care.

•Medical Terminology

Certification and Membership

•Microsoft programs course completion certificate

References

•Sheree Peralta, Nurse Phone Number: 505-***-****

•Janice Sandoval, Supervisor Phone Number: 505-***-****

•Sheila Trujillo, co-worker/friend: Phone Number: 505-***-****

Contact this candidate