Customer Service Tax Preparer

Lori Devine-Romig

484-***-**** *** *** *nd Street Coaldale, PA 18218 ****.********@*****.***

Summary of Qualifications

Seeking a position that will allow me to use my management and customer skills.

●Ability to work in fast-paced environments

●Capable of thinking quickly to successfully handle difficult clients

●Self-motivated with ability to complete jobs without supervision.

●Maintains strong work ethic

●Pennsylvania public Notary

●Excellent interpersonal, written and verbal communication skills

●Works well with others in both supervisory and support staff roles

●Strong attention to detail with a thorough approach to work

Employment Experience

●Management

●Planned and implemented procedures and systems to maximize operating efficiency

●Established and maintained inventory controls

●Empowered employees to take responsibility for their jobs and goals

●Delegated responsibility and expect accountability and regular feedback

●Maintained superior service by enforcing quality and customer service standards

●Analyzed and resolved quality and customer service problems; identified trends; recommended

●system improvements

●Retained staff by recruiting, selecting, orienting, and training employees

●Maintained a safe, secure, and legal work environment; developing personal growth opportunities

●Receptionist

●Greet visitors and employees courteously and cater for their special requests, needs and complaints

●Answer and forward phone calls to appropriate individuals and departments

●Handled cashiering tasks

●Scheduling service appointments for inquiring service.

●Faxing and scanning

●Retail/Cashiering

●Greeted customers as they arrived at the store and provide them with information about products

●and services

●Responded to customers’ complaints and resolved their issues

●Received payments in exchange of items sold

●Entered transactions into the cash register and provided customers with the total

●Counted money at the end and beginning of each shift

●Seasonal Tax Preparer

●Basic knowledge of tax laws and concepts

●Answered phone calls and scheduled appointments

●Completed business and individual returns and analyzed tax issues to effectively plan for

●clients’ tax situations.

●Knowledge of tax software from H & R Block, TurboTax, Quickbooks, and Microsoft Office

●

Employment History

01/2018-Present Tax preparer, Liberty Tax, Easton Pa

03/2014- 11/2017 Receptionist/Cashier,Brown Daub, Easton,Pa

01/2015- 04/2015 Tax preparer, Jackson Hewitt, Bethlehem,PA

10/2013 – 07/2014 Warehouse, Amazon, Allentown, PA

07/2013 – 10/2013 Coach Admin, Integrity Staffing, Allentown, PA

12/2012 – 04/2013 Tax Preparer, Jackson Hewitt, Allentown, PA

07/2008 – 02/2012 Cashier, Aldi’s, Easton, PA

10/2007 – 09/2009 Sales Supervisor, Fashion Bug, Bethlehem, PA

03/2005 – 09/2007 Store Manager, Sally’s Beauty Supply, Copperas Cove, TX

Education

10/2014 – 01/2014 CACLV Work Ready Program, Bethlehem, PA

Employment Readiness Training

Penn State Extension Nutrition Links Course, Certificate of Completion

03/2005 – 12/2005 Central Texas College, Killeen, TX

Cosmetology License

1996 Red Rock Job Corp., Lopez, PA

Obtained GED

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