Customer Service Representative

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CONTACT

Phone: : 954-***-****

Email: :****************@*****.***

SKILLS

● High-quality customer service

● Medical information release

● Processing deposits

● Following up with patients

● Client inquiries

● Verifying orders

● Collecting payments

● Front desk management

● Preparing reports

● Client scheduling

● Audit filing

● 1 year experiences in tax

preparation

PROFESSIONAL SUMMARY

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Very professional with expertise in interacting with staff and clients on all levels of organization and public. I am Ready to offer exceptional leadership and planning abilities to take on new roles.

WORK HISTORY

Customer Service Representative, 01/2017 to 02/2020 Florida Power & Light Company - Miami, FL

● Maintained excellent attendance record, consistently arriving to work on time.

● Consulted with outside parties to resolve discrepancies and create effective solutions.

● Answered constant flow of customer service calls

● Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

● Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes. Receptionist, 01/2008 to 01/2013

United Healthcare - Sunrise, FL

● Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

● Scheduled and confirmed appointments and meetings Assisted in administrative duties for office team, including making phone calls, copies, and schedulesMedical

Receptionist, 06/2005 to 12/2006

Arriva Medical LLC - Coral Springs, FL

● Completed skilled administrative work to support all office staff and operational requirements.

● Organized paperwork such as charts and reports for office and patient needs.

● Scheduled, rescheduled, and handled cancelled appointments for patients.

● Checked patient data including insurance, demographic and health history to keep information current.

● Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Customer Service Representative, 03/2004 to 05/2005 IQor Inc. - Lauderdale Lakes, FL

● Collected customer feedback and made process changes to exceed customer satisfaction goals.

● Cultivated customer loyalty, promoted repeat customers, and improved sales.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.

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EDUCATION

High School Diploma: : 05/1999

Coconut Creek High School - Coconut Creek, FL

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