Store Manager Customer Service

Gladness Rebecca Isaacs PO Box ***, Otse, Gaborone, South East Home: 5337 501 Cell: 75 159 414 ****************@*****.***

CARRER OVERVIEW

Experienced manager adept at problem solving customer service, hiring and training, hardworking, qualifying staff. Store manager equipped with extensive experience in sales and marketing, Procurement, office administration and retail management. Omitted and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Employs excellent leadership skills and multi tasking strengths. High-performing Marketing executive with extensive experience working with a diverse client base and delivering results. Determined manager with strong interpersonal skills and extensive retail and sales experience. Motivated shift manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations increasing top line sales and reducing costs. Quality focused store manager adept at providing employees clear guidelines and targeted goals. Hardworking retail management, professional versed in all aspects of running a high end store including opening and closing procedures, banking, merchandising and recruiting. Qualified secretary, provides secretarial and administration services. Great experience in sales and marketing and professional skills.

Elderly Caregiving

HIGHLIGHTS

-Microsoft Office -Quick Books -staff Motivation -Point of Sale Software -Report Analysis -stock Taking -Problem Solving- Retail inventory manager -Microsoft proficient -Accurate cash handling -Outstanding communication skills

-Store opening and closing procedures -Team oriented -Sales professional -Commission sales -Recruiting and interviewing -Flexible schedule -A desire to help people -Sensitivity and understanding -Ability to accept criticism and work under pressure Patience and ability to remain calm in stressful stressfull situations

EXPERIENCE

Exclusive Decor 2016-2021 PLOT 333 BUS RANK LOBATSE TEL:5333 400 EMAIL: *****************@*****.***

REFER TO- MRS LEINA MOETI- 75866600/5333400

General ManagersDelivered excellent customer by greeting and assisting each customer Addressed customer inquiries and resolved complaints Opened a new store location and assisted in recruiting and training new staff Stocked and restocks inventory when stock is received Reorganized the sales floor to meet company demands Directed and supervised employees engaged in sale, inventory taking and reconciling cash receipts Determined staff promotions and demotions and terminated employees when necessary Completed a series of training sessions to advance from assistant manager to store manager Completed weekly schedules according to payroll services Trained all new managers in store procedures and policies Maintained daily record all transactions Contributed to merchandising ideas at team sale meetings wrote order supply requests

QUIP LOGISTICS (PTY) LTD 2015-2017 PLOT4023 TOWN CENTRE LOBATSE TEL: 76774871 EMAIL:*********************@*****.***

Refer to- Mr Farai Paradza- 76774871/73591557

Sales & Marketing Executive = Sales of all Office Equipment, Office Consumables, POS Equipment, POS Consumables, Office and Hospitality Furniture, Training and Presentation Equipment, Catering, Butchery and Bakery equipment

POS and other Software Training and programming.

Telephonic and Remote team-viewer customer support.

Office administrator = typing Quotations on excel, invoicing customers on QuickBooks, delivery notes, Purchase orders, answering phones, mobile after sale service support to customers.

TINOTECH (PTY) LTD 2011-2014 Plot 110 GABORONE INTERNATIONAL COMMERCE PARK TEL: 3105890, Cell:71 311 072 Email: ****@********.**.**

Refer to – Mr Nicholas Hurekure- 71311072

Sales & Marketing executive = Sales of all Office Equipment, Office Consumables, POS Equipment, POS Consumables, Office and Hospitality Furniture, Training and Presentation Equipment, Catering, Butchery and Bakery equipment

POS and other Software Training and programming.

Telephonic and Remote team-viewer customer support.

Office administrator = typing Quotations on excel, invoicing customers on QuickBooks, delivery notes, Purchase orders, answering phones, mobile after sale service support to customers.

Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

MC Enterprises T/a Saverite 2009- 2010

Refer to- Mr Charles Chola

Accounts assistant Shop Manager Cashier supervisor

Molepolole, Kweneng District

Delivered excellent customer by greeting and assisting each customer Addressed customer inquiries and resolved complaints Opened a new store location and assisted in recruiting and training new staff Stocked and restocks inventory when stock is received Reorganized the sales floor to meet company demands Directed and supervised employees engaged in sale, inventory taking and reconciling cash receipts Determined staff promotions and demotions and terminated employees when necessary Completed a series of training sessions to advance from assistant manager to store manager Completed weekly schedules according to payroll services Trained all new managers in store procedures and policies Maintained daily record all transactions Contributed to merchandising ideas at team sale meetings wrote order supply requests

Camphill Community Trust 2006-2008

Refer To:

Takao Inamori (PhD)

Associate Professor Institute of Global Human Resource Development

Okayama University 2-1-1 Tsushima-naka, Kita-ku,

Okayama 700-8530 Japan T: +81-86-251-****

E: ************@*******-*.**.**

CAREGIVING

-Assist the elderly with their daily activities -Ensure that they do not feel lonely -Perform first aid when needed -Providing support with domestic tasks -sensitive assistanve with personal care -medication management -safe mobility around the home -companionship and emotional support -meal preparation and cooking -sense of humour and patient

NB: Duties carried out in all the companies worked for

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Office administrator = typing Quotations on excel, invoicing customers on QuickBooks, delivery notes, Purchase orders, answering phones, mobile after sale service support to customers.

EDUCATION

Gaborone Academy of Education December, 2006 Tertiary

Secretarial and Administration

* Business Administration

* English For business communication

* Microsoft office -word, excel power point, publisher, etc

* Type writing-Elementary

* Word Processing techniques

* Office Procedures

* Life skills- HIV/AIDS-Truth, Forgiveness, Marriage, Protection, Hope, compassion

Florence Academy UK

*Basic Life Support

* Covid-19

* First Aid

* Food Hygiene

* Health Safety Welfare

* Pathway to care module A

* Pathway to care module B

* Pathway to care Module C

* Adult Support and protection

* Safe Guarding Adult 1 & 2

Experience

Marketing Executive-3 years

Business Administration-5 years

Business Management- 5 years

Coursework in management Minor in finance and accounting

Home Care- Camphill Community trust- 3 years

TEACH COMPUTER LITERACY

Drivers license class B - 3 years

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