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Customer Service Business Development

Location:
Dammam, Eastern, Saudi Arabia
Posted:
August 25, 2023

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Resume:

Ahmed A. Alkhaldi

Profile

Work Experience

Experienced and effective Business Development Specialist bringing forth valuable industry experience and a passion for management. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Over 10+ years of experience. Bilingual, hardworking, and ready to join my next team.

Office Manager to CEO

Alasala Private University, Dammam. February 2021 – January 2023 Developed and implemented administrative policies to ensure compliance with company regulations and procedures. Engaged with vendors to negotiate the best prices and terms for office supplies and services, resulting in a 10% cost savings. Developed and monitored key performance indicators (KPIs) to track financial performance and identify areas for improvement. Developed and implemented a system for tracking and monitoring employee performance, resulting in improved performance across the board.

Developed and implemented a comprehensive marketing strategy that generated a 20% increase in brand awareness.

Developed and implemented policies and procedures that increased compliance with labor laws and regulations.

Marketing and Public Relations Specialist

Alasala Private University, Dammam. January 2021 – March 2021 Managed a team of 7 marketing and design professionals to develop and execute marketing campaigns.

Established a positive public image through strategic media relations and public speaking engagements.

Developed and implemented a successful public relations strategy that increased brand visibility by 45% and generated positive press coverage.

Business Development Specialist

Academy of Learning, Dammam. January 2023 – March 2023 Established partnerships with national and international key industry stakeholders, resulting in increased brand visibility and recognition. Created a database of potential customers that increased lead generation.

Details:

Southern Rakah, Alkhobar

43326, Saudi Arabia.

+966-***-***-***

ady77h@r.postjobfree.com

Skills:

Business Process

Improvement

Leadership

Decision Making

Communication and

Negotiation

Budget Management

Ability to Work in a Team

Leadership Skills

Effective Time

Management

Fast Learner

Communication Skills

Marketing Strategy

Strategic Planning

Courses

Technical Skills

Front Desk Supervisor

Le Meridien Hotel, Khobar. January 2019 – May 2019 Monitored customer service metrics and provided regular reports to management.

Developed and maintained positive relationships with customers. Chosen to be trained in all departments by higher management. E-Marketing – Doroob Virtual Store Management – Doroob Administrative & Institutional Development Ethical Hacking – Udemy Kali Linux OS – Alkhabeer Cyber Security - SEU

Lead Flight Attendant

Flynas Aviation, Dammam. May 2019 – October 2020

Collaborated with the flight crew to ensure all passengers had a safe and pleasant flight.

Demonstrated excellent problem-solving skills, resolving customer issues quickly and efficiently.

Flight Attendants Manager

Saudi Arabian Airlines, Riyadh. January 2014 – October 2018 Coached and mentored administrative staff, resulting in improved job performance and knowledge.

Education

Bachelor of Information

Technology. SEU, Dammam.

March 2021 – March 2025

Online – Currently Pursuing

Diploma in Cyber Security.

MEC, Dammam.

March 2021 – March 2022

Online – Completed

Bachelors in chemical

engineering, UCLA, USA.

Autum 2011 – Winter 2013

Incomplete due to personal

reasons.

Languages

Arabic – Native

English – Fluent

Data Analysis and Interpretation Audit and Inspection Project Management Communication Skills

Problem Solving Attention to Detail

Microsoft Office 365 Quality & Process Improvement



Contact this candidate