ALEXANDER SORANIOSOS HASEGAWA

Blk ** lot **&** Deca Homes, Bacolod City Negros Occidental

Mobile No. +639**-****-***

Email Add: ady77d@r.postjobfree.com

CAREER OBJECTIVE

To acquire a responsible career opportunity in order to fully utilize my skills and training while making a huge significant contribution to the success of this company.

PERSONAL DATA

Gender : Male

Date of birth : March 5, 1994

Height : 170cm

Civil Status : Single

Religion : Roman Catholic

EDUCATIONAL BACKGROUND

Tertiary : Asian College of Aeronautics

Bacolod City Negros Occidental

Aeronautical Engineering

A.Y. 2011-2012 (Undergrad)

Secondary : Dominggo Lacson High School

Bacolod City Negros Occidental

A.Y. 2010-2011

Primary : ETCS II

Bacolod City Negros Occidental

A.Y. 2005-2006

EXPERIENCES

JPMorgan Chase & Co.

Retail Customer Specialist II

- October 13, 2017 - April 2021

- assists customer over the phone with their banking needs

- provides technical support to customers

- ensures good quality customer service

TRAININGS

* Career Management

* Crisis Management

* Customer Focus

* Ethics at Work

* Global Collaboration

* Process Improvement

* Strategic Thinking

* Team Creation

Focus Direct

Customer Service Specialist ( May 2013-June 2014)

Quality Assurance Specialist ( July 2014-2017)

- assures company guidelines and procedures are strictly implemented throughout the call

- provides coaching feedback to specialists

- sends monthly evaluation reports to the management

CHARACTER REFERENCES

Armando Jalique Jr.

MAPEH Teacher

St. Roch Academy

+639*********

Sean A. Sumpay

Customer Service Specialist

Teletech

+639*********

Giannelli Servantes

Customer Service Specialist II

JPMorgan Chase & Co.

+639*********

CERTIFICATION:

I the undersigned, hereby confirm to the best of my knowledge and belief, that the information of this resume are true and correctly describes my qualifications, my experience and myself.

ALEXANDER S. HASEGAWA

Applicant

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