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Customer Service Sales Management

Location:
Gaborone, Botswana
Posted:
August 25, 2023

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CURRICULUM VITAE

OMPHILE RAMOSA

MOLOIGASWE

P. Box 973, Molepolole, Botswana, +267-******** ady76e@r.postjobfree.com Career Goal

To pursue an experience where I will be able to utilize my life experiences as a qualified Education and Training Officer, a Sales Management and Marketing personnel as well as my interpersonal skills, to allow myself to grow personally and professionally and to firmly contribute towards the achievement of the mission and values of an organization I am with.

Professional Profile

• 29 years in Teacher Education and Education Administration as a teacher, mentor, advocate of change in Performance Management and trainer.

• A trained and skilled qualified examiner and marker with Botswana Examinations Council.

• A qualified trainer in Smart Work Ethics

• Thorough knowledge of Education policies and procedures.

• A skilled negotiator and team builder.

• Curious to learn and apply productive measures of the service. Education

• University of Exeter (England, UK) – Bachelor’s Degree in Design & Technology

(1997-1999)

• Cambridge Tutorial College (Jersey, Britain) - Diploma in Sales Management and Marketing. (1993 – 1994)

• Molepolole College of Education – Diploma in Secondary Education (1988 -1990) Short Courses

• Smart Work Ethics (Facilitator Training) – Botswana National Productivity Centre

(25th September 2014)

• Supervisory Skills Course - JORISMA (6th – 8th May 2014)

• Corporate Entrepreneurship Program - Enterprise Botswana (2007) Work Experience

Ministry of Basic Education, Department of Teacher In-service – 2007 - 2020

• Identified teachers training needs, designed and implemented a training program that helped teachers implement the curriculum better. 2

• Planned and successfully executed activities to promote learning with digital tools and social development.

• Collaborated with teachers and the administration to discuss the academic needs of the students including assessment and tracking of teaching strategies.

• Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.

• Successfully trained All Design and Technology teachers in the South Region both at Junior and Senior Secondary Schools in collaboration with Botswana Examinations Council in Syllabus Assessment.

• Successfully trained All School Heads, Deputies and Heads of Departments in the South Region in the area of Smart Work Ethics

Ministry of Basic Education, Secondary Department – 1991 – 2007

• Developed programs to work with students and increase interest in higher learning which bore exceptional results.

• Successfully improved students’ participation in the classroom through integration of creative role- playing exercises.

• Maintained full credentials and up-to-date understanding of trends in education.

• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

• Promoted physical, mental and social development using classroom games and activities.

• Graded and evaluated student assignments, papers and course work. Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.

• Piloted programs to address proposed state subject area competencies and standards. Kept students on-task with pro-active behaviour modification and positive reinforcement strategies.

• Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.

• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.

• Transformed through coaching and mentoring Mowana Junior Community Secondary School football team to reach the Central Region plays offs twice in succession (1993/94).

• Coached Lobatse Senior Secondary School football team to reach both the Zonal and National Play- Offs in 2007.

3

Botswana Examinations Council Engagements

• Trained and engaged by Botswana Examinations Council at BGCSE level as an Examiner

(2000 – 2008)

• Supervised examiners as a Team Leader to mark BGCSE – Design & Technology Paper 1

(2009 -2015)

• Supervised examiners and team leaders as Chief Examiner to mark BGCSE – Design and Technology Paper 1 (2016-2018)

Personal Skills

• Leadership: Able to state my views and ideas clearly, take on an active role but always have a good ear to those I work with and ready to take constructive advice.

• Interpersonal Skills: relates very well with colleagues, supervisors and stakeholders.

• Customer Service: I am an all customer person and works to delight them.

• Proficiency in the use of computers: excellent with MS Word, excel, internet and MS Access.



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