Brikena Jacobi

Customer Service

ady750@r.postjobfree.com

561-***-****

**** ******** ** **** **** Beach, FL, 3

3409

SOUTH EAST EUROPEAN UNIVERSITY

GPA: 3.9

Skopje

Contemporary Sciences and Technologies

Business Informatics (Sep 2018)

EDUCATION

Languages: Albanian(mother language),

English(fluent), German(intermediate),

Italian(beginner), Macedonian(fluent),

Croatian(fluent)

Computer and technology: Specialized in

Microsoft Office, Social Media, Digital

Marketing, Data Analytics, Computer

Programming C++, Adobe Photoshop

Organizational skills, Market analysis,

Customer orientated, Motivational and

leadership skills, Project Management,

Analytical ability, Reporting

Great communication skills, Friendly,

Positive, Flexibility, Active listening skills,

Conflict resolution, Multitasking

ADDITIONAL SKILLS

Real Estate Sales Associate Certification

(still doing the License)

Microsoft Office Certificate

Finance and Banking Certificate from

Geneva, Swizerland

CERTIFICATIONS

Hard-working professional with 5+ years of experience and a proven knowledge of customer needs assessment, customer communications, and multi-site call center management. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

CAREER OBJECTIVE

MARKETING MANAGER

Cucina Pizza by design, West Palm Beach, FL / Jan 2020 - Oct 2021

FINANCIAL ADVISOR

Ministry of Finance, Skopje Jan 2019 - Dec 2020

BANK TELLER

Pro Credit Bank, Skopje Sep 2017 - Nov 2018

EXPERIENCE

Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.

•

Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market

characteristics, and cost and markup factors.

•

Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.

•

Develop pricing strategies, balancing firm objectives and customer satisfaction.

•

Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.

•

Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.

•

Prepare financial or regulatory reports required by laws, regulations, or boards of directors.

•

Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure

safekeeping.

•

Review collection reports to determine the status of collections and the amounts of outstanding balances.

•

Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.

•

Plan, direct, and coordinate risk and insurance programs of establishments to control risks and losses.

•

• Evaluate data pertaining to costs to plan budgets. MANAGER

Mc Donalds, München May 2017 - Sep 2017

PROJECT MANAGER

Red Cross, Skopje Sep 2015 - May 2016

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

•

Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.

•

• Prepare financial

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

•

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

•

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

•

• Order a supply of cash to meet daily needs.

Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

•

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

•

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

•

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

•

Maintain food and equipment inventories, and keep

inventory records.

•

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

•

• Schedule staff hours and assign duties.

Develop or update project plans for information

technology projects including information such as project objectives, technologies, systems, information

specifications, schedules, funding, and staffing.

•

Manage project execution to ensure adherence to budget, schedule, and scope.

•

Prepare project status reports by collecting, analyzing, and summarizing information and trends.

•

• Coordinate recruitment or selection of project personnel.

Contact this candidate