Front Desk Administrative Assistant
Resume:
Cesar N. Castillo
Miami, fl,33179
Tuvoc22msn.com
Property manager/ Assistant Property manager
•Service-focused, technically skilled and hardworking office support professional with Twenty Two years of experience as a high end personal assistant.
•Demonstrated ability to learn new computer programs quickly. Excellent computer trouble shooter, advance general computer skills
•Expert interpersonal and communication skills -- known for tactful handling
of sensitive, confidential issues; ability to resolve customer complaints.
•Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to both internal and external customers.
Experience
Majestic Tower Condominium At Bal Harbour
•Concierge /Front Desk Manager (1999-present)
(Bal harbour FL)
•Chief Of Security (Dec 2000-April 2001)
•Served in administrative support roles in the absence of the manager and administrative assistant. Assist management with general office duties, maintaining owner’s files, answering phones, mailings, faxing and e-mails. Assist with the coordination of unit maintenance and repairs and with the resolution of owner’s issues. Front-desk supervisor while serving as security chief. Have been the front desk Concierge since 1999 attending the personal, special and professional request of unit owners
Key Accomplishments:
•Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures.
•Handled a range of administrative support and personal assistant functions for unit owners arranging personal request in a timely fashion.
• Answered telephones and courteously assisted customers, earned a reputation for rapidly and calmly resolving customer complaints and special request.
•Achieved superior marks on owner’s evaluations.
•Ensured the optimum comfort of all guests and accommodated special requests.
•Thrive within busy environments requiring the ability to multitask and maintain professional attitude.
Education
•Lehman College New York 1997, B. A. degree
•Major in business, minor in political science
Skills
Skill Name
Skill Level
Last Used/Experience
Five start service
Expert
Currently used/14 years
Multitasking
Expert
Currently used/25 years
Database Administration
intermediate
Currently used/4 years
Spreadsheets
Intermediate
Currently used/10 years
Filing & Records Management
Expert
Currently used/20 years
Front-Desk & Phone Reception
Expert
Currently used/14 years
Customer Service
Expert
Currently used/14 years
Payroll
Intermediate
10 years ago/8 years
Office Management
Intermediate
14 years ago/ 4 years
General Bookkeeping
Intermediate
15 years ago/7 years
Executive-Level Reports
knowledge
Calendaring/Scheduling/Meeting Planning
Expert
Currently used/20 years
Administrative & Executive Support
Expert
Currently used/14 years
Word Processing/Typing (30 WPM)
Beginner
Currently used/10 years
Additional Information
•Available for permanent work.
Contact this candidate