Mehroze Batool

416-***-**** ady73n@r.postjobfree.com 816 Ironwood Court, Whitby ON L1N 6S3

SUMMARY OF QUALIFICATIONS

Over 1 year experience working with senior faculty and clients providing excellent customer service

Proficient in Microsoft Office (Word, Excel and PowerPoint)

Languages; fluent in English and Urdu

Reliable, always punctual for all shifts. Flexible for weekend and weekdays shifts schedule

Physically active, able to lift 25 lbs. or more

Excellent organizational and interpersonal skills, great at building rapport with team members and staff

Multi-tasking and workload management. Team player; Work effectively in team environment

Compliance of organization/company regulations and policy

Pre-Employment Training completed at Kingston Employment Services, Kingston Ontario (Feb – Mar 2019)

RELEVANT SKILLS & EXPERIENCE

CUSTOMER SERVICE

Paid full attention to clients; listened to complaints and offered a solution

Patient and attentive, taking the time to truly understand what the customers, faculty staff and colleagues want

Greeted customers with my positive attitude and ensured they felt welcome

Showed patience to clients in problem solving situations, used active listening skills to solve problems at the University

Created a respectable and professional relationship with clients by performing a detailed demonstration of the product

Assisted in mentoring sales representatives for Student Arts Council events and exhibitions.

Optimized Problem Management service to deliver quality outcomes that lead to high levels of customer satisfaction.

ADMINISTRATION

Assigned to answer phones, graded other student's test papers, copying, and data entry

Scheduled and processed payments for all client events

Assisted in phone duties to greet clients and route calls to appropriate staff

Enrolled students to participate in events

TIME MANAGEMENT

Managed time to meet deadlines in a timely manner

Completed day to day projects while using a schedule to ensure I was organized with tasks at hand

Prioritized activities to accomplish goals and objectives

WORK HISTORY

Household Management Lahore, Punjab Whitby, Ontario 2014 – 2023

Swept and mopped floor, emptied garbage bins, separated recycling material, cleaned windows and mirrors

Research Associate University of Sargodha, Lahore Jun 2014 – Dec 2014

Post- Colonial theory (Research Work) during Master’s degree

Student Arts Council University of Punjab, Lahore Jan 2012 – Apr 2012

Intern during Bachelor’s degree

EDUCATION

University of Sargodha, Lahore 2015

Master of Arts – English Language

University of Punjab, Lahore 2013

Bachelor of Arts

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