Angel H. Delgado

**** ******** **.

Charlotte, North Carolina 28214

704-***-****

ady73g@r.postjobfree.com

Objective:

To assist a business or establishment in maintaining a profitable and pleasant work environment. To provide quality employee and customer relationships and to develop a supportive environment that encourages feedback and ensures that feedback is respectful, appropriate, and timed appropriately.

Summary:

● More than twenty years of experience in business management.

● Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

● Assisted in the training of new customer services representatives and associates.

● Skills with numerous software applications including Excel, MS Word and PowerPoint.

● Ability to complete high quality work efficiently.

● Excellent organizational skills, ability to handle multiple priorities in a fast-paced, high pressure environment.

● Experience with Finance, Maintenance, Customer Service, Operations, Purchasing, Inventory Control, Dispatch, Marketing, Human Resources and Sales.

● Highly motivated, creative and versatile. Especially skilled at building effective, productive working relationships with customers, management and staff.

● Quality Control of all products being shipped in and out of the stores and warehouses. 2022-Present - Concierge Customer Service

American Express (Centurion Lounge), Charlotte International Airport 2020-2022- Customer Services/Training Supervisor

Piedmont Airlines, Charlotte International Airport

● New hire training and capacity on the job

2011-2020 - Customer Services/Operation Coordinator (Retired) American Airlines, Charlotte International Airport

● Serves customers in a courteous, efficient, friendly and professional manner. Promotes and sells air travel to the traveling public or freight forwards

● Provides assistance with passenger check in.

2007-2011 - Customer Services/Operation Coordinator American Airlines, Ronald Reagan/Washington National Airport

● Serves customers in a courteous, efficient, friendly and professional manner. Promotes and sells air travel to the traveling public or freight forwards

● Provides assistance with passenger check in.

2005-2007 - Operation Planning Agent

American Eagle, Dallas International Airport

● Operations planning agent prepares weight and balance sheet for each flight prior to departure by making calculations based on aircraft load off passengers, baggage and fuel. ● Makes corresponding entries in the computer system, provides undated corrections to scheduled departure flights.

● Communicates by radio and/or phone with other departments employees. ● Receives and conveys clear and specific information to others related to the job function. 2002-2005 - Agent Station Lead

American Eagle, Richmond International Airport

● Provided efficient and friendly service to all customers.

● Promote and sell air travel with American Eagle and American Airlines.

● Prepare itineraries, computer fares, issue refunds, prepare and issue tickets, check baggage and collect excess baggage charge.

● Responsible for working all aspects of the ground handling of aircrafts.

● Transporting cargo between terminals and aircraft including cabin interior, cockpit and lavatories.

● Ground security coordinator for all overnight and departing and arriving flights. ● Head lead agent.

2000-2002 - Customer Services Agent

American Eagle, La Guardia International Airport

● Customer services gate, assisting passengers with tickets and reservations and resolving any flight concerns like delays or flight cancellations.

● Responsible for meeting all arrivals and departing flights.

● Responsible for answering inquiries regarding general travel information and performing duties in the departure lounges and at boarding gates while enplaning and deplaning of passengers.

1996-2000 - General Manager

Taco Bell, New York City, NY

Education

Bachelor Degree in Business Administration

Caribbean University College, Bayamón, Puerto Rico

● Courses to lead to a Bachelor Degree.

Travel Agent

American Airlines

● Courses in Human Relations

● Courses in Administration, Decision Making, Business, Accounting

● System One Computer Training

Languages

● Fully bilingual - English and Spanish

References

● Upon request

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