Executive Assistant Office Manager

PAMELA HUGHES *********@*******.*** l 443-***-****

*** ******* *****, **** *, Bel Air, MD 21014

ADMINISTRATIVE PROFESSIONAL

Diverse 20+ year's experience in medium-high profile, senior-level administrative and contractual support positions with Fortune 500, government, consulting, tax, medical, construction, property management organizations

A resourceful problem solver who takes initiative – often completing tasks before you even know they’re needed.

Organization and efficiency expert skilled at identifying ways to streamline processes, save time, eliminate

redundancy, and create operating systems that support the business.

Effective communicator and contributor individually and as a team member – professional, friendly, self-confident, and focused on solutions and results.

Areas of Proven Expertise

Written & Verbal Communications Scheduling & Calendar Management Travel Planning Confidential Records Management

Event Planning & Facilitation Payroll Research Facility Management Order Processing Expense Reporting Proposal Preparation Reception and Back Office Management Charts-Graphs-Flyers-Presentation Reports MS Office 2019, CRM, SAP, Publisher, Quicken, Great Plains and other software Maintenance and Negotiating the Purchase of Office Equipment

PROFESSIONAL EXPERIENCE

Blue Dot Heating & Cooling, Customer Service Representative, Forest Hill, MD 2023

Assisting this very busy service company to generate in-home appointments and future sales.

Accepting incoming calls to determine customer needs for repairs to their HVAC units and scheduling appointments.

Ledgent Staffing, Contractor-Accounting Administrator, Melnyk & Wiseman, CPA, Forest Hill, MD 2023

Support for this elite CPA firm serving individuals, small businesses, entrepreneurs during tax season.

Assisting all walk-in clientele, processing folders for CPA preparation, scanning all documentation, preparing

tax returns for mailing/pick up, answering phones, updating database information

TAD PGS, Inc., Contractor-Administrator, Johnson Controls, Edgewood Proving Ground, MD 2022

Maternity leave for a company servicing the HVAC units for the U.S. Army at APG and Edgewood Proving Ground.

Supported Johnson Controls processing Purchase Requests, Service Orders, maintaining all activity of material

purchases and obtaining Government approval, processing follow through and recording documentation in Excel

and in CRM daily. Created/streamlined spreadsheets providing updates to senior management for budgeting

Moisture Intrusion Solutions, Branch Office Administrator, Forest Hill, MD 2021

Supported the Accounting/Production Departments in processing all employee AMEX charges as well as

finalizing new client proposals prepared by consultants specializing in construction defects and moisture problems.

Short term position assisting accounting utilizing QuickBooks; editing and preparing consultant’s reports

Randstad, Contractor-Customer Service Representative, Bel Air, MD 2021

Initiated assistance for the Harford County Department of Health for residents inquiring about COVID vaccinations.

Contract position in a Call Center setting taking inbound calls to schedule residents for COVID-19 shots. Database

entry and communicated with callers about the logistics regarding scheduling and their medical conditions/concerns

Mistral Group, Office Manager, Nottingham, MD 2020

A “right-hand” assistant to the Plant Manager and was the Front Desk Office Manager for the manufacturing team.

Short term position providing support to the Plant Manager, Accounts Receivable, processed payroll, office management duties, documented all payroll hours daily in Excel. Modernized new forms for the team

Transformco, Sales Associate, Sears, Harford Mall, Bel Air, MD 2020

Assisted in the liquidation and final close out of merchandise prior to store closure-rearranging and compacting merchandise strategically in the store for the process prior to the closure of Sears.

Office Team, Administrative Contractor, Baltimore, MD 2020

Took on a wide range of administrative and operation functions, wearing many hats in multiple roles. Contractor with The Traffic Group; supported Riverside Apartments Leasing Office; Harford Community College Bookstore.

Interactions Marketing, Brand Ambassador, Baltimore City/County, Harford County, MD 2016–2020

Performed food demos promoting customer interaction with preselected products; provided this CA based marketing company with customer feedback and suggestions. Supported this company for four years.

Demos were performed weekends in Baltimore City/Baltimore County/Harford County at Weis and Wegman’s Grocery Stores

Latitude, Inc., Contractor-Executive Assistant, Scientific Research Corporation, APG, MD 2018

Led efforts to fill in for an administrator on maternity leave, providing a smooth transition during her absence.

Supporting Scientific Research Corporation at Aberdeen Proving Ground, MD

Processed expense reports in Concur, data entry in CRM, travel arrangements and daily correspondence for the COL, US Army (Ret), Director of Operations; Microsoft Office (Word, Excel, Outlook, PowerPoint)

Coordinated and tracked report status via data entry and document review, invoicing, inventory, payroll

Subsystem Technologies, Inc., Contractor-Executive Assistant/Building Manager, U.S. Army, APG, MD 2016–2017

I was assigned a wide array of duties and completed a multitude of unfinished tasks for this division.

Supported the U.S. Army, Firing Tables & Ballistics, RDECOM, ARDEC, Aberdeen Proving Ground as a Contractor

Optimized Excel worksheets detailing and accounting for over 400 pieces of usable office computer equipment

Prepared required Government Forms for all unaccounted/unused equipment for removal

Prepared Emergency Evacuation Plans tailored to this division, Quick Reference Guides, PowerPoint slides, and formal CPR training which had never been implemented within this division

Submitted work orders, invoicing, tracked all internal and external service orders; processed biweekly payroll

Edited instructional manuals and military booklets for the Production Department within Firing Tables. Made technical changes with Army requirements, editing, updating revisions from outdated booklets for soldiers

Mission Helpers of the Sacred Heart, Executive Assistant, Baltimore, MD 2015–2016

Initiated and led efforts to improve efficiency, automate processes, assisted the nuns with office management.

Reported to the President and Vice President, Leadership Team, on and off-site Sisters, Board Members

Organized all ceremonial and religious events according to the Catholic calendar, created newsletters, bulletins

Rangam Consultants, Contractor-Executive Assistant, Constellation Energy, Baltimore, MD 2015

A maternity leave role that involved shifting gears, being proactive, creatively providing support to teams.

Reporting to the Senior VP and these departments: Wholesale Trading, Commercial Analytics, Fundamentals & Transmission at Constellation-Exelon Corporation—a combined group of 300 team members

Meeting planner responsible for logistics, managing conference room schedules daily, financial/expense reporting

Calendar scheduling of meetings for management to include breakfasts/lunches; arranged client visits for executives

Guardian Group, Inc., Executive Assistant/Office Manager, Bel Air, MD 2013-2014

Pioneered efforts to improve efficiency, replaced old, outdated office equipment, reorganized filing systems.

Supported the Vice President-attorney for the company, an engineer and a senior consultant

Small office that was initially disorganized. Instituted a new filing system. Modernized with new copier, postage machine, orchestrated removal of old documentation/files for off-site storage, took appropriate action to negotiate pricing and purchase equipment to resolve longstanding internet issues-increasing broadband width

EDUCATION/CERTIFICATIONS/PROFESSIONAL DEVELOPMENT

Maryland Life and Health Pre-Licensing Insurance Course with Enterprise Training School (2020)

Continuing On-Line GALE Courses-Harford County Public Library (2022)

Medical Terminology and Spelling Course (1997); A.D. Banker Insurance, Hunt Valley, MD (2002)

Loyola College, Baltimore, MD, Fine Arts & English (1989)

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