Maria Luciano

+1-647-***-****

ady72t@r.postjobfree.com

Milton, ON

Summary

Hardworking and highly adaptable Canadian citizen seeking a career in a Customer and Sales Industry. Excellent communication skills with customer and other associates. Dedicated to assisting the customers and other associates. Extensive knowledge of the hospitality industry with a strong experience in food service Excellent communication and customer skills Solid time management skills with proven ability to work well under pressure Proven perfect work attendance with the flexibility to report to work with a short notice Ability to work efficiently as part of a team as well as individually Ability to multi-task, remain super organized and follow process. Thorough with excellent follow through; excellent written and verbal communication skills. Accuro EMR software experience

Hardworking and highly adaptable Canadian citizen seeking a career in a Customer

and Sales Industry.

Excellent communication skills with customer and other associates.

Dedicated to assisting the customers and other associates.

Extensive knowledge of the hospitality industry with a strong experience in food

service

Excellent communication and customer skills

Solid time management skills with proven ability to work well under pressure

Proven perfect work attendance with the flexibility to report to work with a short

notice

Ability to work efficiently as part of a team as well as individually

Ability to multi-task, remain super organized and follow process.

Thorough with excellent follow through; excellent written and verbal communication

skills.

Accuro EMR software experience

Personal information

Your personal information will appear here

Work experience

Receptionist-(Optometrist Assistant), Eyewear Consultant

Receptionist-(Optometrist Assistant), Eyewear Consultant

Hakim Optical - Milton, ON

October 2020 to Present

Support other teams with various administrative tasks

Follow office workflow procedures to ensure maximum efficiency

Perform basic bookkeeping activities and update the accounting system

Monitor office expenditures and handle all office contracts (rent, service etc.)

Monitor office supplies inventory and place orders

Greeting patients at the door as they enter the shop

Helping customers select the correct frame for their lenses

Measuring the frames and ensure they fit perfectly

Ordering prescription glasses and contact lenses in for the customer

Cut, grind, and polish eyeglasses, lenses or other precision optical elements.

Making follow up appointments for customers and or patients

Making adjustments to the frames when the customer collects their glasses

Educate patients on dry eye products prescribed by the doctors

Contact lens training

Assist patients with frame selection

Dispense, adjust and repair eyewear

Carrying out pre-screening tests and pressure and visual field testing

Answering phone calls

Welcome visitors -showing them facility, answering any questions they have.

General upkeep of lobby, clinic and training area (cups, towels, waiting room,

bathrooms).

Ensuring proper filing, scanning, patient files are inputted electronically.

Checking accounts for training sessions, sending emails or notifications for

upcoming over/out of sessions.

Submit insurance claims via Telus Health, I-Connect

Accounts receivable- following up on any owing appointments that have not been

paid for.

Keeping track of inventory

Upkeep patients- clinical notes, insurance adjusters follow up, ensuring we are

doing things correctly and by the treatment plan, in taking new patients, helping

with their paperwork and questions.

Experience Telus Health, Provider Connect and HCAI.

Filing medical records and performing other administrative duties as required .

Maintain confidentiality of all doctor, staff, and patient information.

Adhere to policy and procedures during all activates.

Communicate medical results to patients under clinical supervision.

Design Consultant

Design Consultant

Blinds to Go - Mississauga, ON

March 2019 to October 2020

The Design Consultant will meet with clients in our showroom to find the perfect

window

treatments for their style and budget. Experience in window treatments.

Sell window treatments solutions that meet the needs of the customer as well as

our

Help customers with general inquires over the phone and in person.

installation standards.

Organizing customer files to Blinds to Go standards.

Excellent time management, the ability to start and close a project quickly and

accurately, managing the work week carefully.

Gain a complete knowledge of all products we offer.

Ability to deal well with ambiguity and guide a customer to the correct choice for

their

needs.

Support an environment of collaboration among estimating, office, fabrication and

installation departments.

Schedule appointments with potential clients within our showroom.

Answer calls from customers; keep accurate records, process phone payments

or,orders thru phone, follow-up in a timely manner.

Prepare project proposal by entering into Quickbooks.

Prepare worksheets that are critical to internal workflow process.

Have the ability to adapt to our growing business and actively seek growth

opportunities.

Follow up with customers before, during and after the sale prior to fabrication,

to ensure

they are comfortable and have a complete understanding of what they

are buying.

Deli, Produce,Bulk Clerk and Greeter

Deli, Produce,Bulk Clerk and Greeter

Metro Supermarket - Milton, ON

April 2011 to August 2020

Receive product deliveries, ensuring order and invoice accuracy.

Stock, rotate, merchandise and face product according to department procedure.

Maintain back-stock areas according to department standards.

Maintain inventory of perishable and non-perishable products as assigned.

Assist other clerks as needed.

Perform other duties as assigned to meet business needs.

Other duties as assigned by department head.

Greeted all visitors and customers in a professional manner

Maintained courteous and friendly attitude toward customers

Controlled freshness by rotating and coding all products and remove out-of-code

merchandise

Assists with ordering, receiving, stocking and display of Deli, Bulk and Produce

products.

Maintains working knowledge of Deli recipes and prepared foods.

Receives product deliveries, ensuring order and invoice accuracy.

Assists in other departments as needed.

Performs other duties as assigned to meet business needs.

Makes salads, fruit and vegetable trays, baskets, and platters as per customers

order

Assisted physically challenged customers with carts and bringing purchases to

their cars

Delivered front end merchandise for cashiers to stock their inventory

Brought returns to make-up and garden for restocking in a timely manner

Sorted returns per department on a daily basis

Collected and supplied carts for customer use

Unload boxes and stocked shelves for make-up and jewelry

Greeted people when entering or leaving store

Cashier/Customer Service Associate

Lowe's Home Improvement - Milton, ON

December 2016 to June 2017

Itemizes and totals purchases by recording prices, departments, taxable and non

taxable items; operating a cash register.

Enters price changes by referring to price sheets and special sale bulletins.

Discounts purchases by redeeming coupons.

Collects payments by accepting cash, check, or charge payments from customers

making change for cash customers.

Verifies credit acceptance by reviewing and recording driver's license number;

operating credit card authorization system.

Balances cash drawer by counting cash at beginning and end of work shift.

Maintains checkout operations by following policies and procedures; reporting

needed changes.

Provides pricing information by answering questions thru phone and internet

orders.

Maintains safe and clean working environment by complying with procedures, rules,

and regulations.

Contributes to team effort by accomplishing related results as needed.

Responsible for greeting customers as they entered the store and presenting

customers with any promotional circulars.

Responsible for taking customer returns giving refunds and then determining which

department each return went

Assisted in setting up promotional displays and holiday products.

Contact this candidate