Latawn Wigginton

** ****** ***

Providence, RI **909

401-***-**** ady72l@r.postjobfree.com

Qualifications

Detailed oriented and analytical professional. Ability to work individually or in a team setting. Extremely flexible with the ability to work on all levels required for the business. Strong communication skills as well as advance phone, sales and data entry skills. Provide world class customer service and solutions. Strong understanding of bank products, policies and procedures. Advance knowledge of accounts payable/receivable processing. Proficient in Word, Excel, Microsoft Outlook, Power Point. Work Experience

Citizens Bank /Consumer Banking May 2018 - Current Contact Center Advocate/Supervisor

Johnston, RI

• Respond to diverse colleague and customer calls effective and efficiently.

• Coach colleagues accordingly to provide better customer experiences.

• Take escalated customer calls in a fast paced call center.

• Carefully and with attention to detail document customer concerns and dissatisfactions.

• Effectively resolve customer issues in a professional timely manner.

• Work with other departments to find solutions and alternatives for customer issues. Citizens Bank /Business Banking February 2016 – May 2018 Business Banking Specialist

Cranston, RI

• Started as a RLS Agent assisting customers with account inquires, concerns and issues, deepening relationships by offering different products and services to fit banking needs.

• Promoted to Business Banking in August assisting highly valued customers with banking services offering different products and services while deepening relationships, resolving issues, as well as research information with in accounts as well as online banking.

• Insuring all customer are educated while deescalating issues, providing outstanding customers service within a timely manner advising ways to manage accounts to avoid fee’s, focusing on customers’ needs Boston Financial/State Street Corporation September 2015 - February 2016 Data Entry Specialist

Canton, MA

• Review and search Trust, Partnerships, and UTMA documents with in but not limited to system access of KYC,SAS, within the State Street /Boston Financial systems

• Detailed and accuracy for all compliance and AML purposes as well as train individuals to assist in Doc Search Bank of America/Merrill Edge-Operations November 2009- April 2015 Customer Service Representative

Lincoln / East Providence, RI

• Tier I associate resolving customer issues and concerns in regards to all aspects of their financial needs.

• Specialize in online banking to later be promoted as a Tier II Specialized service rep in East Providence, again

• Promote to Preferred a fast paced call center environment,