Project Manager

Richard J. Becker

Bonnots Mill, MO *****

573-***-**** ******.**@*****.*** www.linkedin.com/in/rich-becker

Career Profile

Experienced IT professional with over 20 years of experience providing and supporting technology solutions across a wide range of platforms and architectures to meet business objectives. Possesses a well-rounded background in project/program management, technology/network administration, business/systems analysis, infrastructure services and applications development in large global enterprise and SMB environments.

Experienced in leading client-facing cross-functional teams with diverse technical, business and cultural backgrounds. Skilled in program and project management; able to coordinate and direct all phases of project-based efforts while managing, motivating and guiding teams. Effective at working through influence and across organizational boundaries.

Skilled in applying PMI-based project management methods and processes to initiate, plan, execute, control and complete IT projects. Experience delivering projects and programs using full SDLC methodologies such as Waterfall and Agile using various tools and methods such as Kanban, Scrum, Lean Six Sigma and ITIL.

Professional Experience

Kyndryl, Columbia, MO Nov-2021 thru Oct-2022

Project Manager

IBM spinoff of its managed infrastructure services unit to Kyndryl - November 2021.

My role and assignment responsibilities remained unchanged after the Kyndryl split, which is consistent with what has been included in the IBM employment section below.

IBM, Columbia, MO May-2012 thru Nov-2021

Project Manager

Provided client-facing program and project management support on IBM Strategic Outsourcing (SO) client accounts in the healthcare, bioscience/medical products, transportation and distribution industries. Managed complex enterprise-level steady state RFS (request for service) infrastructure projects from conception to implementation. Ability to organize and work effectively in matrix-managed environments with globally dispersed cross-functional business and technical teams.

Oversaw all aspects of assigned projects driving to ensure completion on time and within budget. Managed scope, cost, schedule, procurements, internal/external staffing, vendors, and contractual deliverables. Developed detailed project plans, tracked and monitored project milestones and effectively communicated and negotiated status, issues and risks with senior leadership, project stakeholders and operational members.

Responsible for the RFS portfolio of new revenue projects as program manager on two SO client accounts. Worked closely with IBM account executives, key client stakeholders, project managers, technical and financial managers to establish best practice processes, methods, tools, reporting and quality controls to achieve project delivery excellence. Provided training and mentoring to project managers and primary escalation management for project delivery related issues. Heavily involved in managing new project intake requests and collaborating with teams to flush out requirements, develop solution proposals and acquire formal approvals of project scope, schedule and budget.

Regarded as a strong leader, collaborator and communicator. Able to work with people from different disciplines and varying degrees of technical and operational experience. Strong written/verbal communication, facilitation and conflict management skills at all levels. Delivers program/project outcomes through empathetic leadership and influence as opposed to authority and control.

Strong experience using corporate (IBM WWPMM) and industry standard (PMI, ITIL, Agile) project management tools and techniques to effectively manage projects. Maintained detailed project artifacts throughout the project lifecycle to document requirements, meeting minutes, action items, issues/risks, plans/schedules, change requests and budget. Proficient using Microsoft Office Suite (Excel-Word-PowerPoint-Access), Project, Planner, SharePoint, Teams and Visio.

Experience with a broad range of infrastructure platforms and technologies to deliver physical and virtual solutions in on-premise and hybrid cloud environments at IBM/third-party multitenant and client-managed data centers. Managed a variety of server, network, storage and security infrastructure project types including new install, EOL refresh, lift and shift, P2V migrations, application/data migrations, network/security, DR/Resiliency, DC relocations and decommissions. Listed below are some key products and tools utilized:

Mainframe: (IBM Z Series and IBM/Broadcom storage/resiliency/encryption, COBOL v6)

Midrange: (VMWare, Nutanix, Windows, Unix, Linux, Solaris)

Storage: (IBM, Broadcom, NetApp, Veritas)

Network/Security: (Cisco, Meraki, Juniper, Palo Alto, Symantec, Zscaler, IBM, Broadcom)

Database: (Oracle, Microsoft SQL)

DCIM Tools: (ServiceNow, Remedy, Vista, DCTrak, Nlyte, ATP, MLDB, PADSMRT)

Osage County R-II School District, Linn, MO Jun-2004 thru May-2012

Technology Director

Managed district-wide information technology program, including planning, budget, operations and staff. Collaborated with administrators, teachers, students, board members, parents and community members to identify priorities and requirements for all new development and maintenance support project initiatives. Developed technology policies and procedures consistent with industry, state and federal standards.

Submitted technology plans, budgets, projects, grants and policies to the Superintendent and Board of Directors for approval. Managed vendor relationships and reviewed/approved all district technology related product and service acquisitions. Developed and negotiated contracts, lease agreements, RFPs/RFQs and SLAs. Provided technology training programs and schedules based on identified needs.

Responsible for direct management, planning and oversight for multi-campus technology infrastructure including the data network, voice telecommunications, and the design, installation and maintenance of servers and web-based systems that provide all centrally managed IT resources for the district. Created and maintained documentation of network design, operation and procedures.

Provided network administration and security support in wired and wireless architectures. Working knowledge of firewalls, routers, switching, content security systems and appliances. Responsible for monitoring, diagnosing and resolving network performance, bandwidth and capacity planning issues with various tools and utilities. Administered district web services, e-mail, academic, student information, accounting and payroll systems.

Designed and deployed desktop integration solutions for the district end-user community, classrooms and labs providing access and support to various online web services, communications, network sub-systems, multi-media and presentation systems/applications.

Demonstrated proficiencies with the following hardware and software tools:

Operating Systems: Windows 9x/NT/2000/XP/Vista/7, Window Server 2003 R2, Novell Netware

Network: LAN/WAN, TCP/IP, IPX/SPX, NETBEUI, WINS, DNS, DHCP, SMTP, FTP, VoIP, VPN

Hardware: HP/3Com/Cisco firewalls-routers-bridges-switches-access points, HP/Dell/IBM servers and workstations.

3Com NBX V3000 and NBX 100 VoIP phone systems. Promethean/SMART interactive boards, devices and learner response systems.

Software: Active Directory, Group Policy, Exchange Server 2003, IIS Server, SQL Server, WDS, WSUS, Wireshark, MS Office 2003/2010 Pro, MS Project, MS Visio Pro, Crystal Reports, HTML, ASP, Visual Basic, Adobe Creative Suite, Dreamweaver, Acrobat.

Anheuser-Busch Companies, St. Louis, MO Mar-1998 thru Oct-2002

MIS Team Leader

Managed the application development/technical support team responsible for providing new development, production maintenance and disaster recovery support on enterprise-wide corporate financial systems owned by the Controller and Treasury Groups. Ensured all project activity was planned, scheduled, budgeted and delivered according to customer requirements and corporate IT standards, policies and procedures.

Core SAP FI/CO team member assisting in configuration, ABAP development, custom enhancements, upgrades, new rollouts, ad-hoc reporting, business analysis, interface support, planning activities, providing work estimates, developing functional design specifications, testing, training and support documentation.

Interacted with business clients, mainframe and client/server support teams, data center operations, external suppliers and government regulators to determine requirements, plan, budget, resource, schedule, direct, design and implement corporate financial systems. Coordinated communication between groups and organizations for interdependencies, issues and change requests.

Facilitated flow of information between project teams, customers, vendors and IT management by developing and providing a wide variety of project/system documentation (e.g., service level agreements, project charters, plans, master schedules, work/resource plans, development agreements, work/budget estimates, functional and technical specifications, software quality assurance and change control procedures, cost/benefit analysis and project budget/status reports).

Managed application development support on a variety of platforms and software products including SAP R/3 (FI, CO, PS, MM modules) in a UNIX client/server environment, various legacy CICS/COBOL and Oracle applications in an IBM S/390 environment, and various visual basic and web applications in a Windows NT client/server environment. Supported 150+ inbound and outbound application interfaces (internal and external) with the SAP R/3 financial modules.

Managed over 80 Year 2000 system/application remediation projects for the Finance and Purchasing Systems Department. Administered a $4 million budget to direct teams handling hardware/software conversions and upgrades.

Demonstrated capability with the following office/project management tools:

Methodologies/Process Improvement: Summit-D, AcceleratedSAP (ASAP), Capability Maturity Model for software (SW-CMM).

Systems Service Enterprises, St. Louis, MO Feb-1997 thru Mar-1998

IT Planning Consultant

Subcontracted with Anheuser-Busch Companies, Inc. Management Systems Group to manage Year 2000 projects for the Finance and Purchasing Systems Department.

Coordinated the internal year 2000 project effort. Assessed infrastructure and business systems, developed the business case and conducted formal presentations with management. Responsible for analysis, planning, development and implementation of the company-wide year 2000 conversion model and methodology.

Managed the development of a comprehensive system portfolio, assessment report and master project plan. Interacted with business unit managers to develop compliance/testing methods, budget, execute, track and report year 2000 project efforts.

Coordinated and assisted SSE consultants with planning, managing and evaluating service delivery for year 2000 engagements at SSE client sites. Developed and documented comprehensive methods and procedures to achieve specific goals on client engagements.

Cornerstone Bank, York, NE Jan-1992 thru Jan-1997

Technology Officer

Facilitated departmental operations, tactical and strategic planning for Technology VP.

WAN/LAN network administration in a Unisys/Novell/Microsoft multi-protocol environment.

Coordinated data center operations and data processing support for over 80 client banks.

Provided/supported point-to-point and multi-point data communication solutions at 12 branch facilities.

Managed and provided technical support to second-shift data center operations.

Implemented/supported mainframe system/application software on ITI Premier and Premier II platforms.

Proficiency in desktop integration strategies, host interface, applications and end-user technical support.

Familiarity with bridges, routers, switches, internet/intranet, and client/server technologies.

Experience with local and inter-exchange voice/data telecommunication products and services.

Demonstrated capability with the following hardware/software products:

Mainframe Systems: Unisys Clearpath HMP NX-4600, A6 Series, A1/FX Series and MicroA

Mainframe Applications: ITI Premier and Premier II, Director optical imaging, TeleBanc, Attachmate Intercom and FileXpress, PWTeller, Unisys system utilities, CANDE, WFL

Network: Novell NetWare v3.11, v3.12, v4.01, v4.11 IntraNetware, Microsoft NT Server v4.0, RAID, SFTIII, ArcServ v6.0, Paradyne Motorola and UDS modems, IPX/SPX, TCP/IP, HLCN, PollSelect

Desktop Systems and O/S: Intel based PC’s on MS/PC DOS v3.3-6.2, Windows 95, OS/2

Education

University of Nebraska at Omaha, Omaha, NE 1991

Bachelor of Science/Business Administration – Management Information Systems

Solid business core, plus heavy emphasis in MIS, finance, and decision science.

Programming in COBOL, SQL, and RDb in a VAX/VMS environment.

Northeast Community College, Norfolk, NE 1985

Associate of Applied Science – Data Processing and Computer Programming

Emphasis on systems analysis, design, implementation, and programming in COBOL, Assembly, JCL, RPGII, and BASIC in a VAX/VMS environment.

Professional Development

Digital Learning Badges Acquired

IBM Certified: Associate Project Manager

Microsoft Certified: Azure Fundamentals

IBM Agile Explorer

SCRUMstudy: Scrum Fundamentals Certified

Enterprise Design Thinking Practitioner

DevSecOps Essentials

IBM Cloud Essentials

Kyndryl Advanced Delivery Explorer

IBM Cloud Core

Kyndryl Leadership Behavior - Empathetic

IBM Garage Methodology for Cloud Explorer

Kyndryl Leadership Behavior - Fast

Cloud Service Management and Operations Explorer

IBM Blockchain Essentials

Additional Coursework in Key Project Management and Strategic Initiatives

Understanding IBM's WWPMM

Complex Project Management and Agile

Project Management Professional (PMP) 5.0 (5th Ed, 2016 PMI Aligned) Live with Encore

Leadership, Culture, and Designing High Performance Project Teams

Effectively Leading Remote Teams

Agile Financial Management Guild Training (IPPF)

Using IBM’s Best Practices for Project Success

IPPF Plans, Forecasting and Reconciliation

Phase Gates Review (PGR)

IPPF Workflow Processes and Assessments

Lessons Learned in Hybrid Agile/Waterfall Delivery

Running Lean: Iterate from Plan A to a Plan That Works

Using Design Thinking techniques for Project Risk Mgmt.

Tackling Radical Changes: Leaders as Change Agents

Getting Started with IBM's Best Practices for Project Success

Effectively Leading Remote Teams

Component Business Model (CBM) Deep Dive

Using IBM’s Best Practices for Project Success

Root Cause Analysis - Introduction

Hybrid cloud: What you need to know

Major Incident Management (MIM) Compliance

How to engage your project stakeholders

Demystifying the Cloud Computing Concepts for Project Managers

Adding Kaizens to your Kanban: Make it visual to create prioritized pipelines

Lessons Learned in Hybrid Agile/Waterfall Delivery

10 Leadership Practices to Lead Agile Teams

Global IT Change Management

Introduction to JIRA & Agile Project Management

Change Management and the Client Experience

Agile Operations Fundamentals

Agile Transformation (Columbia CIC) Wave 7 - Day 1 OF 2

Managing the Critical Path - Waterfall and Agile

Agile Transformation (Columbia CIC) Wave 7 - Day 2 OF 2

Hybrid cloud: What you need to know

Agile in the Land of Waterfall

Networking for Hybrid Cloud

Agile Program Fundamentals

SDN Transformation in a Multicloud Environment

Agile Fundamentals Workshop - Part A

Walkthrough with Azure DevOps (Fundamental)

Agile Fundamentals Workshop - Part B

Cloud Security State of the Union

Scrum vs Kanban

Building Resilience

IBM Meetings - Best Practices from Power Users

Cyber Security Response

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