Frederick S. dela Cruz

Pomona, California *****

Email: ady728@r.postjobfree.com

Mobile/iMessage/Viber/WhatsApp Number: +1-909-***-**** Objective:

Experienced IT Director with 21 years of experienced in IT infrastructure planning, design, engineering, and management across various industries, including Property Development, Commercial Buildings, Office Buildings, Residential Buildings, Hospitality, Integrated Resorts, Retail and Casino. Demonstrated expertise in driving innovative IT solutions, optimizing systems and processes, and delivering exceptional results. Seeking a challenging role to leverage my skills and experience in leading IT initiatives that enhance operational efficiency and support business growth.

Education:

Bachelor Of Science in Computer Engineering

Institute/University : Bulacan State University, Philippines Graduation Date : April 2002

Certifications and Trainings:

• Microsoft Certification: Security, Compliance, and Identity Fundamentals

– SC-900 (ID I603-7710) - 02/2023

• Microsoft Certification: Azure Fundamentals – AZ-900 (ID I504-1035) - 11/2022

• ITIL v3 Foundation Level (ID U2ESYD54FB) - 03/2011

• ICND1 and ICND2 at New Horizons Computer Learning Centers - 2008

• LINUX 101 to 301 at Q-linux Labs - 2004

• Administering Windows Networks at MFI -2003

• ADMINISTERING LINUX at MFI -2003

Professional Experiences.

Robinsons Land Corporation – Corporate Center

Position Title : IT Director– Project Transition Planning and Support Specialization : IT Infrastructure Designing, Planning, Support and Management Industry : Robinsons Land Corporation

Duration : November 2021 to present

Responsible for overseeing the seamless transition of technology projects from development to operational phases, role involves developing transition strategies, coordinating cross-functional teams, ensuring knowledge transfer, and maintaining project documentation to enable the successful deployment and ongoing support of new IT solutions.

Ø Led the strategic planning, design, and implementation of IT infrastructure projects across multiple industries, including Property Development, Commercial Buildings, Office Buildings, Residential Buildings, Hospitality, Integrated Resorts, and Retail. Ø Oversaw the IT department's budget, ensuring optimal allocation of resources to meet business objectives and deliver cost-effective solutions. Ø Developed and executed IT strategies aligned with organizational goals, driving innovation, and leveraging emerging technologies to enhance operational efficiency. Ø Managed a team of IT professionals, providing mentorship, training, and performance evaluations to foster a high-performing and collaborative work environment. Ø Collaborated with cross-functional teams, including senior executives, project managers, and external stakeholders, to ensure seamless integration of IT systems and infrastructure.

Ø Implemented robust security measures, including data protection, network security, and disaster recovery plans, to safeguard sensitive information and ensure compliance with industry regulations.

Ø Evaluated and selected vendors and third-party providers, negotiating contracts and ensuring service level agreements (SLAs) were met. Ø Spearheaded the implementation of cloud-based solutions, virtualization technologies, and scalable IT architectures to support business growth and scalability. Ø Conducted regular IT audits and assessments to identify areas for improvement and implemented best practices for system reliability and performance optimization. Ø Developed and maintained strong relationships with key stakeholders, providing regular updates and reports on IT projects, performance metrics, and ROI. Robinsons Land Corporation – Robinsons Hotels and Resorts - ITD Position Title : IT Director– SPOC for Robinsons Hotels and Resorts Specialization : IT/Computer – Infrastructure, Business Applications and Management Industry : Robinsons Hotel and Resorts

Duration : April 2019 to November 2021

Responsible for overseeing the technology infrastructure, systems, business applications and operations within the hotel and resort environment. Role involves managing a team of IT professionals, ensuring the seamless functioning of technology, and implementing innovative solutions to enhance the guest experience and operational efficiency. Ø Provide Infrastructure, Business Application and Security services vision, enable innovation and leverage IT trends that can create business value consistent with the company’s requirements and expectations.

Ø Analyze technology trends and develop infrastructure strategy, architecture, business applications and delivery processes designed for agility and cost effectiveness. Ø Consistently delivers high quality services to our valued customers. Ø Establish and maintain strong, strategic partnerships with stake holders, agencies, vendors, and service suppliers/partners.

Ø Developed and monitored IT budgets, tracking expenses and providing cost – effective recommendations.

Ø Leading for new business venture of RLC, such as; Play-Lab – a Digital and Interactive place for toddlers and parents, Co- working spaces, Casino, International Hotel - franchise and owned, and Integrated Resorts.

Robinsons Land Corporation – Corporate ITD

Position Title : Group I.T. Manager – Infrastructure and Systems Specialization : IT/Computer – Infrastructure, Systems and Management Industry : Commercial/Offices/Residential buildings/Communities/Hotel and Resorts

Duration : March 2016 – to April 2019

Responsible for overseeing the planning, implementation, and management of the organization's IT infrastructure and systems across multiple international locations. This role involves collaborating with regional IT teams, driving global standardization, and ensuring the reliability and security of technology platforms. Ø Provide infrastructure services vision, enable innovation, and leverage IT trends that can create business value consistent with the company’s requirements and expectations. Ø Analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness. Ø Consistently delivers high quality services to our valued customers. Ø Establish and maintain strong, strategic partnerships with vendors and service suppliers. Robinsons Land Corporation – Corporate ITD

Position Title : I.T. Manager – Solutions Manager

Specialization : IT/Computer – Network Administrator, Designing, Planning and Management

Industry : Commercial/Offices/Residential buildings/Communities/Hotel and Resorts

Duration : June 2012 – March 2016

Played a pivotal role in bridging the gap between technology and business needs by identifying, designing, and implementing effective IT solutions that address organizational challenges. I do the of technical expertise, strategic thinking, and effective project management skills to ensure the successful delivery of innovative solutions that drive business growth and operational efficiency.

Ø Leads a team of engineers tasked to develop new designs to ensure business continuity. Ø Leads a team of engineers tasked to provide level 3 support. Ø Leads a team of engineers tasked to provide permanent fix. Robinsons Land Corporation – Go Hotels

Position Title : I.T. Manager

Specialization : IT/Computer – Network Administrator, Planning, Designing, Support and Management

Industry : Hospitality/Hotel and Resorts

Duration : July 9, 2011 – June 2012

Responsible for overseeing the technology infrastructure, systems and business applications, ensuring seamless operations and a positive guest experience. That involves managing a team of IT professionals, coordinating technology initiatives, maintaining hardware and software, and providing technical support to both guests and staff.

Ø Leads a team of engineers tasked to ensure high network availability across Go Hotels and Robinsons Land Corporation

Ø Facilitates delivery of services by ensuring accuracy of details in all trouble tickets, including prioritization of tickets; provides technical support at various levels to expedite resolutions of open tickets.

Ø Drives compliance to ISD team Operations Level Agreement (OLA), including ISD escalation procedures and other IT-related standards and policies. Ø Continuously gathers and cascades working knowledge of a wide range of network topology, network equipment, security infrastructure and hotel application. Ø Customer-facing IT manager – manages expectations by communicating critical issues and plan of actions to Management / Stakeholders.

Ø Ensures proper configuration and maintenance of the following: Firewall, Internet Gateway, Access point and switches.

Ø Managed delivery of the following projects:

• Change management in terms of security in all ACTIVE Equipment.

• Network Monitoring System using open-source software and applications implementation.

• Change management in handling TELCO problems.

• Virtualization of all open-source software and applications.

• Standardization of LAN connection.

• 3rd party database

• Accountability and Inventory system

• 3rd party payment partners

• Manage new build out for the branches, RLC owned and Franchise.

• Documentation for the franchise used.

List of Highlighted Projects;

Ø 1 Cebu Integrated Resorts

Ø 2 International Hotels (Dusit Thani Mactan Cebu & The Westin Manila) Ø 2 Five Star Hotels (Nustar and Fili Hotel)

Ø 2 Casino

Ø 11 Gohotels – budget hotels

Ø 6 Summit Hotels and Resorts – 3 star hotels

Ø 25 Robinsons Malls

Ø 5 co-working facilities.

Ø Multiple Corporate Offices

Ø 3 Corporate Data Centers

SM Retail, Incorporated

Position Title : IT Infrastructure Architect

Specialization : IT Infrastructure Planning and Design Industry : Retail / Merchandise

Duration : April 2009 – July 9, 2011

Responsible in shaping the technological landscape of the organization by envisioning, designing, and implementing robust and scalable IT infrastructure solutions. Ø Leads a team of engineers tasked to develop a comprehensive IT infrastructure strategy that aligns with business objectives and support current and future technology’s needs. Ø Collaborate with stakeholders to understand their requirements and design high performance, reliable and scalable infrastructure solutions. Ø Do evaluations for hardware, software, applications, and cloud services to select the best fit solutions for various infrastructure components. SM Retail, Incorporated

Position Title : Network Operations Center (NOC) Manager Specialization : IT/Computer – Network Administrator and Operations Industry : Retail / Merchandise

Duration : April 2008 – April 2009

Responsible for overseeing the operations of the organizations network infrastructure, ensuring optimal performance, availability, and security. Manage a team of network engineers and technicians, implementing of best practices and responding to network incidents promptly to minimize downtime and maintain service quality. Ø Leads a team of engineers tasked to ensure high network availability across SM Mart and its retail affiliates.

Ø Facilitates delivery of services by ensuring accuracy of details in all NOC trouble tickets, including prioritization of tickets; provides technical support at various levels to expedite resolutions of open tickets.

Ø Proven mentoring capability through years of providing training and coaching sessions to the NOC team and IT personnel of SM Mart branches. Ø Drives compliance to NOC Operations Level Agreement (OLA), including NOC escalation procedures and other IT-related standards and policies. Ø Continuously gathers and cascades working knowledge of a wide range of network topology, network equipment, and security infrastructure. Ø Customer-facing NOC manager – manages expectations by communicating critical issues and plan of actions to Management / Stakeholders. Ø Ensures proper configuration and maintenance of the following: Firewall, PacketShaper and PolyCom for video conferencing, Open-Source Network Monitoring System (Nagios w/ MRTG), Freeradius, NTP, Open-Source Proxy (SQUID), Cisco, 3Com, Allied and HP networking.

Ø Managed delivery of the following projects:

• Migration of all existing branches including the corporate office, from one broadcast domain to multiple domains (Layer 3 VLAN implementation).

• Change management in terms of security in all ACTIVE Equipment.

• Network Monitoring System using open-source software and applications implementation.

• Change management in handling TELCO problems.

• Virtualization of all open-source software and applications.

• Shared Services for WAN connection migration of SM Retail, PRIME and SM Food Retail Group.

• Standardization of LAN connection

SM Mart INC

Position Title : Jr. System Administrator

Specialization : IT/Computer – Network Administrator Industry : Retail / Merchandise

Duration : Jan 2006 – April 2008

Work Description:

Ø Responsible for the maintenance, management and troubleshooting of LAN and WAN of SM-Head office, SM branches & SM affiliates; including installation and configuration of network switches, routers, and firewall.

Ø Responsible for the implementation of VLAN for SM-Head Office and SM branches, satellite POS terminal using Linksys and Zyxel in all SM branches; setting up and managing structured cabling installations at SM Head Office, SM branches and SM affiliates; configuration and maintenance of the PABX (Fujitsu) telephone system. Ø Managed and maintained PABX (Fujitsu) telephone system, PacketShaper, and PolyCom for video conferencing.

List of Highlighted Projects;

Ø 17 SM Malls, from SM Mall of Asia up to SM City Masinag Ø 2 Offsites Data Centers

GOTESCO Properties, INC.

Position Title : Network Administrator

Industry : Retail / Merchandise

Duration : May 2005 - Jan 2006

Work Description:

Ø Successfully implemented an open-source environment by setting up and configuring the following: Postfix Mail Server, Samba and VPN (POPTOP) using Redhat Linux, squid-proxy server, Firewall Builder, SAMBA Server using Fedora 2. Ø Responsible for the VPN maintenance and management. Sage Corporation

Position Title : Jr System Administrator

Industry : Entertainment / Media

Duration : Jul 2002 - Apr 2005

Work Description:

Ø Installed and designed network cabling for wireless and dial-up connections of company outlets and partners.

Ø Responsible for the administration of email and file servers using Redhat Linux. Ø Managed the following platforms: Linux and dial-up servers by utilizing Windows2000 Advanced Server; Firewall using IPTABLES (firewall builder); and Windows2000, WinMe, Win98, and WindowsNT workstations.

Ø Provided various on-site installations/services and remote support to company partners.

Megacom Computer Centrum

Position Title : Technical Staff

Industry : Computer / Information Technology (Hardware) Duration : Dec 2001 - Jun 2002

Work Description:

Ø Rendered technical support to clients through phone, chatting, and e-mail. Support covered setup and configuration of computers, troubleshooting of hardware and software issues, repair of dot matrix and colored printers, and management of the Local Area Network (LAN).

Ø

Skills:

Ø Team and Technology Leadership

Ø Technology Infrastructure Planning and Design

Ø Strategic Planning

Ø Budget/ Financial Management

Ø Vendor and Partner Management

Ø Cloud Computing (AWS, Azure)

Ø Virtualization Technologies (VMware, Hyper-V)

Ø Security and Risk Management

Ø Data Center Design and Management

Ø Disaster Recovery Planning

Ø IT Governance and Compliance

Ø Business Applications such as Property Management System, Point Of Sale, SAP and others related to Commercial, Office Buildings, Residentials, Hospitality and Integrated Resorts and Casino industries .

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