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Human Resources Customer Service

Location:
Denver, CO
Posted:
August 25, 2023

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Resume:

Brandi Harrison

Colorado Springs, CO ***** ady726@r.postjobfree.com +1-719-***-****

Experienced in working at fast-paced environments demanding strong financial, organizational, analytical, technical, and interpersonal skills. Trustworthy, ethical and discreet, committed to superior team work. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects while proficiently multi-tasking.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Branch Coordinator

TK Elevator - Colorado Springs, CO

January 2022 to March 2023

Branch Ops Coordinator for large elevator company:

1.Logistics-dispatch

2.Union payroll

3.Contract administration

4.State inspection management

5.Office management

Business Office Manager/Human Resources/Payroll/Accounting

The Residence at Village Green - Colorado Springs, CO November 2020 to January 2022

•Accounting: Accounts receivables, Accounts payables, daily bank deposits, monthly rent billings toresidents, balance sheet, petty cash, monthly reporting, processing Payroll in ADP, Medicaid and PACE weekly billing, CHFA state reporting and recertification

•Administration: daily resident census, CHFA/LIHTC Compliance, resident admissions, admission tours,maintain communication between residents, family members and staff, office supplies, help answering phones, set up resident folders

•Human Resources: Time card processing in Timedox up to running payroll in ADP, Interviewing, CBIand CAPS background screening, employee file maintenance and creation, entering employees into ADP, employee counseling and dispute resolution, staying current on company, county and state HR policies and procedures, orientation

Registration Specialist

Heart of the Rockies Regional Medical Center

April 2020 to March 2021

*Registration of patients of the outpatient pavilion in Aprima

*Check-in patients for their medical appointments, take co-payments

*Create, verify, modify medical office appointments for eight doctors/departments* Verification of medical insurance, worker's comp and VA * * Answer and transfer phone calls to the right department.

*Responsible for registration edits, scheduling updates and telehealth creation. Proud part of a strongteam of registration staff who work together diligently to serve all patients efficiently, expediently and with care.

Expert

Medical Terminology

February 2020 to February 2020

Responding to customer situations with sensitivity. Full results: Expert

Sales: Influence & Negotiation -- Familiar

February 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Office Manager

Valhalla Wellness

February 2016 to December 2019

*Created a uniquely function able system for a new Counseling office. * Became proficient in handlinginsurance claims for various insurance companies while utilizing Availity for claims and pre-auth purposes * Quickly picked up the coding for mental health and I most definitely will learn more.

*Created a viable financial system using Quickbooks, instilled office procedures, HR and OSHARequirements

Founder, Manager

Bipolar R Us

June 2013 to June 2016

*Founder of online support group for fellow bipolar and mentally ill

*Manage support group of 510 active members as well as 6 admins

*Support the empowerment of group members in their struggles with mental illness

*Create monthly expression contests to help in healing

*Created and manage the Bipolar R Us Page on Facebook, posting daily motivational and inspirationalquotes and important information on mental illness as well as promote many anti-stigma campaigns

Accounting Manager

Vertex Energy, L. P

May 2006 to June 2008

*Directly reported to CFO/CIO

*Managed day-to-day accounting functions for four of the companies sub-companies; Vertex GreenEnergy, Vertex Residual Management, Vertex Processing, and Vertex Recovery

*Performed audits of processing plant regarding overhead and expenditures, buyer of feedstock,logistics, primary vendor/customer liaison for biodiesel plant

*Completed coding, approvals, A/R, A/P for departmental billing; entries when needed

*Managed company Budgets data collaboration, coding, and reports: including P&L, GL, balancestatement analysis,

*Reviewed tax and government laws and subsidies for alternative energy deduction and allowances

*Analyzed monthly inventory within QuickBooks and Oracle for sub-company(s) against terminal

*Allocated monthly, quarterly and annual financial reports, cost analysis, cash flow, budget to actual:

"laments-terms"financial presentations for partners and investors

Strategic Planning Specialist

Burlington Resources Oil & Gas, Inc - Houston, TX August 2004 to May 2006

Assisted Corporate Strategic Planning staff; company peer reviews and analysis, company & multi-

Division benchmarking coordination, company

ATV performance scorecard,

*Prepared PowerPoint presentations, Excel workbooks, quarterly updates of ATV metrics website, divisionscorecards, Capital Performance

Management, Bloomberg PSU extractions, and month-end reports

*Board of Director meeting logistics and presentation management: meeting presentation and quarterand fiscal spiral binder creation/distribution * Supported Planning Manager and staff during the LRP planning process and Budget Analyst with budget data collaboration, coding, and reports * Orchestrated and maintained department's portal website, corporate calendar, staff meeting notes, conference call dictation, binder assembly, mail distribution, office supplies, and work-room * Organized all Planning and Budget department catered events, travels, training and business luncheons with a meticulous success rate

Office Manager

Bison Canyon, Inc - Fort Worth, TX May 2000 to May 2004

*Coordinated and produced invoices for Project Managers, managed the collection of those accounts

*Prepared monthly accruals for account receivables/payables

*Vouchered invoices, performed data entry, and responded to communication with vendors

*Maintained vendor database

*Managed the creation, modification and status of user accounts under the direction of the owner

*Approved change orders, service orders, credits, and RMA's

*Performed a variety of duties involving researching and analyzing a variety of accounting data,preparing related accounting reports, billing, file maintenance, systems security and some light programming

Committee Coordinator

Humble Area Chamber of Commerce - Humble, TX April 1998 to April 2000

Coordinated the scheduling, development, and dictation for seven committees

*Organized monthly luncheons for honorary speakers for groups up to 300 attendees

*Initiated a freight forwarding program which created 100 new members, developed an outstandingrelationship with 13foreign consulates and their staff

*Attended networking and social events for new and existing members

*Created and distributed monthly newsletter

High School Diploma

Education

Bachelor's degree in Business/Accounting

Texas Wesleyan University - Fort Worth, TX December 2002 to December 2005

High school diploma

Humble High School - Humble, TX May 1996

Skills

•CLAIMS

•MEDICARE

•OFFICE MANAGEMENT

•GREAT PLAINS

•PEACHTREE

•QUICKBOOKS

•ACCOUNTING

•BILLING

•DATABASE

•ORACLE

•CRYSTAL REPORTS

•MS OFFICE

•ADP

•PEOPLESOFT

•MEDICAID

•QUICKEN

•EXCEL

•POWERPOINT

•WORD

•Curriculum Development

•Supervising Experience

•Project Management

•Employee Evaluation

•Accounts Receivable

•General Ledger Accounting

•Performance Management

•Accounts Payable

•registration

•Account Reconciliation

•Financial Report Writing

•Journal Entries

•Bank Reconciliation

•Payroll

•Administrative experience

•English

•Microsoft Office

•Human Resources Management

•Human Resources

Languages

• English - Expert

Assessments

Written Communication — Proficient

February 2020

Measures a candidate's ability to convey written information using proper grammar rules.

Full results: Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient

February 2020

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Customer Focus & Orientation — Expert

February 2020

Responding to customer situations with sensitivity

Full results: Expert

Administrative Support Professional Fit — Completed

October 2020

Measures the traits that are important for successful administrative support professionals Full results: Completed

Attention to Detail — Completed

February 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Work Style: Conscientiousness — Familiar

October 2020

Tendency to be well-organized, rule-abiding, and hard-working

Full results: Familiar

Sales Skills — Familiar

February 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Familiar

Dental Receptionist Skills — Familiar

October 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Familiar

Work Style: Reliability — Highly Proficient

October 2020

Tendency to be dependable and come to work Full results: Highly Proficient

Customer Service Fit — Completed

October 2020

Measures the traits that are important for success for customer service roles

Full results: Completed

Electronic Health Records: Best Practices — Proficient

October 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Verbal Communication — Expert

October 2020

Speaking clearly, correctly, and concisely

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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