PROFESSIONAL HIGHLIGHTS

Visionary professional with over 15 years of comprehensive experience. Results-oriented, leading an organization to produce at an increasingly high level in today's economic climate, deliver strategic and creative solutions, and influence change.

Human Relations

Scheduling

Project Planning

Professional Driver (CDL)

Strategic Organization

Compliance & Policies

Customer Service

Ethics & Compliance

Budgeting

Recruiting

MANAGEMENT & SUPERVISION

Manage the operational systems, processes and implementations of day to day office activities in support of organizations mission- specifically, information flow and management, business process and organizational planning

Manage inbound flow from scheduling appointments to time of receives. Regular communication with carriers, the corporate transportation group, management and dock personnel.

Planning inbound arrivals, ensuring carrier compliance, managing buffers and leading dock personnel

Recruit and train new hires on short and long-term organizational goals, patient care, Safe Crisis Management, state and federal laws, and regulatory compliance policies and governmental regulations

Develop and implement programs to optimize patient care

Evaluate performance trend lines, strategically planned monthly, quarterly, annual budgets by establishing benchmarks, goal setting, and executing actions for results

ADMINISTRATIVE & SUPPORT

Recruiting & processing individuals who express interest in military service via

virtual communication.

Full Range of receptionist, record keeping, and miscellaneous clerical duties within an ambulatory setting. This is including but not limited to establishing and/or maintaining a variety of records, orders, and cross training in accordance with specified office needs during registration.

Ensure operations run smoothly within departments such as information and data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, recycling, and transportation service

Execute daily business operations: facilities management, departmental liaison, supplies, and scheduling

Perform Quality Assurance monitoring and retrieve information as requested or required

Establish and maintain a variety of files and records in accordance with specified systems and office needs

Full range of receptionist, record keeping, and miscellaneous clerical duties within an ambulatory setting

Filling shifts. Prioritizing and being sure the immediate shifts are covered

Ensure that the Skill & Personality of the caregiver match the client’s needs

Maintain schedules that in the event of a call in all clients are taken care of

Communicate and work closely with Case Managers and/or H.R. Director

Responsible for the emergency on call phone answering and returning all calls

CUSTOMER SERVICE

Advance and maintain high customer satisfaction to establish a quality work environment

Negotiate partnerships and contracts with outside organizations, vendors, including supplies, furniture as well as responsibility for property leases

Records amounts received and total and summarize funds received

Assists in locating, reconciling and verifying the accuracy of transactions

Properly communicate with clients concerning their schedules

Answer all incoming calls and monitor Telephony to ensure caregivers are clocked in/Reout at correct times

Delivery of goods via semi-truck across 48 states

PROFESSIONAL HISTORY

Werner Enterprises (Trucking) Mar 23-Present

Unemployment Compensation Jan 20 – Oct 21

Lead Refinement Agent M3Gov Con Ft. Knox, KY Mar 19 - Jan 20

Registrar Hardin Memorial Hospital Elizabethtown, KY July 17 – Oct 18

Scheduler Tender Touch Senior Services Elizabethtown, KY Aug 16 – Feb 22

Cashier II Sodexo Ft. Knox, KY Nov 15- Aug 16

Warehouse Dock Clerk Amazon Fulfillment Center Shepherdsville, KY Nov 13 –Mar 2015

Library Clerk Mclver’s Grant Public Library Dyersburg, TN Mar-Aug 2013

Office Manager United State Air Force Reserve Ohio 2005 - 2013

Circulation Clerk Hardin Co. Public Library Radcliff, KY 2012 - 2013

ACADEMIC ACCOMPLISHMENTS

Troops into Transportation (CDL Holder)

Ft Benning Ft. Benning GA. 2021-2022

Master in Public Administration/ Healthcare Management

Grand Canyon University Phoenix, AZ 2014

Bachelor of Interdisciplinary Studies

Western Kentucky University Bowling Green, KY 2012

Associate of Arts and Science

Elizabethtown Community and Technical College Elizabethtown, KY 2009

Contact this candidate