Customer Service Coordinator

John A Benton

Email: ady71u@r.postjobfree.com

Objective

I aspire to provide quality and professional customer service, as well as, build and maintain professional relationships. Ability Summary

I possess the ability to build and maintain professional relationships. I am able to work under pressure and keep a good attitude during work tribulations while ensuring work tasks are completed accurately, in a timely fashion, and with precision. I require minimal supervision, am a great team player, and shine with leadership skills. Employment History

Private Contractor- Home Healthcare Services

09/2014 - Current Robin Hernasy 187 Skyland Dr, Tijeras, NM My purpose as a home healthcare provider is to ensure the health and safety, as well as a quality of life, is met while the consumer is in my care. I assist with showering, restroom breaks, medication delivery, meal preparation, light duty house cleaning, laundry, and following medical plans. I also serve as a support while attending various activities in the community.

House Manager

04/2014 - 06/2014 A Better Way of Living 202 Central Ave SE # 200, Albuquerque, NM As a house manager, the main purpose of this position was to ensure success of day to day operations of the house under my supervision. For example- Ensure health and safety of clients through implementation of different therapy and medical plans. Coordinated schedules for staffing ratios in order to support clients' needs adequately. Modeled professional boundaries and supported staff in making sure policy and procedure is followed. I attended meetings periodically as part of the clients support team, advocating for clients to participate in meaningful and realistic Individual Service Plans. I also helped maintain the house by grocery shopping, cleaning, and cooking. Service Coordinator

04/2008 - 03/2014 Connections LLC 217 San Pedro Dr NE, Albuquerque, NM As a service coordinator for the agency, I oversaw programming for 60+ people and supervised approximately 13 staff. Job duties included completing paperwork required by both federal and state agencies, ensuring the agency followed practices set by federal entities, attending regularly scheduled meetings for individuals, setting up individual specific trainings with different Therapists in order to provide quality staffing, and maintain quality professional relationships. I also carried out any additional directives from both the programmatic and operations directors.