Medical Receptionist
Resume:
Linda Marchello
EXPERIENCE IN ALL AREAS OF ADMINISTRATIVE SUPPORT
Largo, FL 33774
ady713@r.postjobfree.com
• Seeking ***PART TIME ONLY*** office support or customer service position to supplement retirement. Authorized to work in the US for any employer
Work Experience
Front Desk Associate
Ascend Orthopaedics & Sports Medicine - Saint Petersburg, FL February 2023 to Present
Part-time. Check-in, check-out, scheduling new patient and follow-up appointments, collecting co- pays and/or balances, answering phones, triaging calls or taking messages, creating orders for imaging, requesting auths/referrals and explaining patient benefits when necessary. Practice utilizes eClinicalWorks electronic Healthcare computer system. Front Desk Receptionist
NEUROINTERVENTIONAL ASSOCIATES - Saint Petersburg, FL April 2017 to September 2017
This position was responsible for all front desk duties including check-in/check-out, scheduling all surgeries, verifying benefits, obtaining authorizations, and resolving insurance denials. Utilized eClinicalWorks software. This position was eliminated due to declining patient load. Administrative Assistant/Support Specialist
THE AMERICAN INSTITUTE OF BALANCE - Largo, FL
February 2016 to November 2016
Priorities were to provide excellent customer service, answer phones, schedule appointments, verify insurance benefits and obtain referrals and/or authorizations from primary care physicians for six (6) locations. This position was also trained to submit electronic claims to cover for the billing manager and front desk duties, if necessary. This position was eliminated due to workforce cutbacks. Scheduling/Administrative Assistant to Medical Director, Dept. of Psychiatry OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER, Dept. of Psychiatry - Columbus, OH July 2008 to September 2013
August 2009-September 2013
Position evolved and advanced to administrative assistant to the medical director. This physician was treating approximately 800-1000 established patients. Duties included increased access of the EPIC Electronic Health Records system for scheduling, charting and medication refills. Responsible for triaging patient issues with medication changes and side effects, relaying instruction between physician and patient while continually developing relationships with our patients and other departments within the hospital system. Billing related duties included obtaining insurance prior authorizations for medication and clinic services, reconciling the outpatient psychiatry accounts receivable, resolving insurance appeals/denials and working with our patients to keep accounts current and manage payment plans when necessary.
July 2008-August 2009
Scheduling/New Patient Intake/Administrative Assistant to Attending Physicians This position provided new patient intake and administrative duties for three (3) attending physicians. Primary objective was to offer excellent customer service and obtain the necessary information to schedule new patients in accordance with the established policies and procedures of the psychiatric outpatient clinic. Responsibilities included evaluating the needs of the patient and determining individual appropriateness based on the clinics services and the level of care needed by the patient, or give referrals to suitable outside sources within the community. Scheduling duties performed on the EPIC Electronic Health Records system. This position also performed accounts receivable functions for three (3) attending physicians and filled in at front desk check-in/check-out when necessary. Billing duties included verifying insurance benefits and eligibility, obtaining insurance authorizations, as well as working with insurance companies to resolve denials. The hospital utilized the (DOS based) IDX computer system for medical billing.
Admissions/Intake Coordinator/Case Management
UNIVERSITY OPTION CARE (A Walgreens Affiliate) - Columbus, OH November 2007 to June 2008
Primary function was to directly collaborate with Ohio State University Hospital, Patient Care Resource Managers (Registered Nurse Discharge Planners) and other area hospitals, to assist in facilitation of patient hospital discharge and transition to homecare for IV infusion, skilled nursing and ancillary therapies. Position required excellent communication skills, extensive customer service with referral sources. Responsibilities include compiling and processing patient information, such as demographics and insurance benefits for the purposes of verification, authorization, ICD-9 coding and billing. Additionally, to obtain current diagnoses, history and physical, IV access line type to determine proper catheter care supply needs and IV infusion drug orders with dosage, schedule and duration, as well as ensuring receipt of finalized continuity of care and electronic discharge instructions, signed by physician. Duties also included maintaining constant communication with Option Care pharmacy and nursing departments to coordinate timely dispense and delivery of drug and nursing start of care. Corporate Administrative Float
CENTRAL OHIO PRIMARY CARE PHYSICIANS, INC - Columbus, OH September 2005 to May 2007
Priority is to float between the forty (40) primary care and internal medicine office sites beneath the COPC umbrella providing site specific assistance and new employee training. Expectation was to be able to function at full capacity in any administrative position at every site. Obligated to build and maintain good relationships between the corporate office and individual medical office sites. Duties required proficient use of the Mysis Computer System to schedule patient appointments with site physicians, set up laboratory testing, process patient check-in and check-out, verify patient insurance, collect insurance copays and outstanding balances, code and post charge entry for billing, answer multi-line telephones, process prescription refill requests, patient referrals, schedule all types of imaging services and cardiac testing for two (2) COPC diagnostic facilities and train and supervise others in these positions. Customer Service Supervisor / Executive Assistant
ORTHO ASSOCIATES - Columbus, OH
September 1998 to July 2005
Duties were to supervise department of six (6) employees providing customer service assistance to hospitals and physical therapy clinics within all covered territories, taking orders for orthopedic hardware and soft goods from customers, discussing product specifications and quantity pricing, placing orders with the appropriate manufacturers, following up on order status, suggesting interim- alternative products in the event of item backorders, identifying and solving any problems to the customer's satisfaction. Supervisory duties included all applicant interviewing, training and employee reviews. This position organized manufacturer in-services for the staff to maintain product knowledge. Responsibilities also included sales support of four (4) medical orthopedic sales representatives servicing seven (7) states and maintaining relationships between the company and the customers. Education
Associate in Computer Information Systems
Devry University - Columbus, OH
July 2002 to March 2004
Skills
• Administrative Assistant
• Filing
• Outlook
• Excel
• Scheduling
• Medical Office Procedures (10+ years)
• eClinicalWorks
• EMR Systems
• Primary Care Experience
• Medical Billing
• Medical terminology
• Accounts receivable
• Hospital experience
• Medical records
• Microsoft Office
• ICD-10
• Medical scheduling
• Windows
• Medical receptionist
• Customer service
• Behavioral health
• Communication skills
• Addiction counseling
• Computer skills
• Front desk
• Office experience
• Administrative experience
• Multi-line phone systems
• Typing
• Computer literacy
• Epic
Assessments
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
July 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
July 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Dear Prospective Employer,
Attached is a copy of my resume in response to your available positions. I am currently seeking a part- time office support position to supplement my retirement. As my resume shows, I am a high-energy person with a positive attitude and the ability to multitask. I could contribute a great deal to your organization with my past experience, intelligence, and enthusiasm. I have excellent interpersonal and administrative skills and genuinely enjoy working with people.
Though resumes are streamlined, I believe mine shows substantial experience in most administrative and customer service areas within a medical office or facility. I believe these skills can be transferable to other industries, as well.
I am comfortable in both Windows and DOS (for billing) operating systems. I have experience with several electronic health records systems for scheduling, chart documentation, billing and information retrieval. I am proficient in Microsoft Word and Microsoft Office programs, as well as utilizing email and internet resources.
My current plans are to apply my past experience and skills to be an asset to my employer. My salary requirements are flexible in the interest of obtaining the right part-time support position with the right company. I would be glad to discuss the matter of salary with you at a personal interview and would appreciate the opportunity to meet with you in regard to the position you have available and how I can help you meet your objectives.
Sincerely,
Linda Marchello
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