Supply Chain Customer Service

Mark R. Springhetti

Mobile Phone: 608-***-**** E-mail: ady70d@r.postjobfree.com

An internationally experienced Supply Chain and Operations executive with over 30 years of progressive multi-functional experience in Consumer Products and Food industries. Delivers Outstanding results including margin improvements through excellence in innovation management, effective organization, strategic transformation and new technology development. Held strong leadership roles in, Manufacturing & Operations, Logistics, Warehousing, Outsourcing, Demand Planning and Forecasting, Supply and Inventory Planning, Strategic Planning, Procurement and Business Integration. A focused and motivational leader with a noteworthy history of successfully developing and implementing global strategic plans, orchestrating cultural and organizational changes producing consistent earnings growth in various business units of increasing complexity.

Technical Summary

JDA/Manugistics SAP, Oracle, Tracs, i2, Sabre QAD, JDE, RoadNet

Microsoft Dynamics AX WorkDay, ADP, Samsara, JG

Professional Experience

Reddy Ice Inc, Dallas T. 2022 - Present

Chief Operating Officer

Responsible for all operating and supply chain functions to include; Sourcing, Manufacturing, Logistics, Distribution, PMO, SIOP, CI, New product development, Customer service, safety, Administration, Maint/ENG, forecasting, Planning, ISB business unit, Fied HR, and all 3rd party services

20% increase in EBITDA year 1

25% top line growth year 1

25% improvement in customer service metrics

Responsible directly for P&L

o130+ company operated sites & numerous 3pl

o800+ unit private fleet & service unit

Rethink Food, New York NY 2020 – 2022

Chief Operations Officer/ Technology Head– Global

Responsible for all Operations for one for the largest non-profit fighting food insecurity in North America. Direct department reports included Procurement, Forecasting, Planning, Manufacturing Sites, Logistics, Safety, Engineering, Sustainability, Co manufacturing & packing/Contract & Joint Venture manufacturing, Information technology, restaurant and government affairs and people/culture.

Redesigning the food supply chain and reducing food insecurity

Responsible all operational programs and functions

Developed expansion strategy and execution; 12-month expansion into all regions of country and 7 states

Strategies for sourcing – driving million savings plans

Drive operational efficiency and delivered above plan growth and cost reduction

30% increase in productivity while delivering to 15X sales growth YOY

NICEPAK, Orangeburg NY 2019 – 2020

VP Supply Chain Operations – Global

Responsible for Supply Chain global Operations for one of the largest global wet wipes manufacturing and distribution company. Direct department reports included Procurement, Forecasting, Planning, Manufacturing Sites, Logistics, Safety, Engineering, Sustainability, Co manufacturing & packing/Contract & Joint Venture manufacturing, and Order Fulfillment. With global responsibility for manufacturing strategically executed production planning and sourcing for customer satisfaction and project management office/commercialization Ten direct reports and total team of ~ 3500 Worldwide

Developed Ecommerce strategy and growth plans

Responsible for Global operations/manufacturing

Lead operations/Mfg. lean initiative and future MFG strategy

Procurement and Vendor Management strategies – muti-million savings plan

Drive operational efficiency and delivered above plan EBITDA

15% increase in productivity while delivering to 22% sales growth YOY

FTD INC, Woodridge IL 2014 – 2019

VP Operations – WW MFG & Engineering, VP Supply Chain Gifting Segment (E-commerce)

Responsible for Supply Chain Global Operations for the gifting Segment: manufacturing operations, and Technology for North American Operations. Scope includes Customer Service, Forecasting, Planning, Logistics, Manufacturing, Quality & Compliance, Engineering, Research & Development, Sourcing, Procurement, Purchasing, Co manufacturing & packing/Contract & Joint Venture manufacturing, and Order Fulfillment with. Also responsible for WW engineering and MFG team across the globe to include Food/Bakery operations and hard goods operations across. Ten direct reports and total team of ~ up 1300

Responsible for all E commerce lead initiatives driving ales growth for Sherries Berries (3x) and Personal creations (3x).

Developed international growth strategy development and launch

Lead lean initiative and future OPS/MFG strategy

Vendor/Contract manufacturing sourcing, contract creation, qualification, execution, QA and ongoing performance & planning

Outsourced manufacturing to ensure operational efficiency and EBITDA

48% increase in productivity while driving topline sales of 55%

Improved all KPI’s including Quality, HR related, Forecasting, utilization, and financials 15-50%

C & M Services, 2001 – present

President

A boutique Supply Chain consulting firm specializing in global supply chain & lean operational needs, organization design & staffing, start up’s, new product launches requiring distribution & transportation network design and global sourcing. Directly involved in acquisitons, divestitures, and startups. Focus on agriculture, cosmetics, and food startups with field to fork leadership and guidance. Global Operational roles in Logistics and Distribution, Manufacturing & Operations, Demand Planning and Forecasting, Supply and Inventory Planning, Strategic Planning, Procurement and Business Integration.

Party Lite World Wide, 2011 – 2014

Sr. Director – Operations, Supply Chain, Information Technology (E-Commerce/catalog/MLM)

Responsible for Supply Chain Global Operations, manufacturing operations, and Technology for North American Operations. Scope includes Customer Service, Forecasting, Planning, Logistics, Manufacturing, Quality & Compliance, Engineering, Research & Development, Sourcing, Procurement, Purchasing, Co manufacturing & packing/Contract & Joint Venture manufacturing, and Order Fulfillment with an annual budget of ~$100 million plus and balance sheet responsibility of ~$60 million plus. Seven direct reports and total team of up to ~1100

Responsible for operations/manufacturing

Lead operations/Mfg. lean initiative and future MFG strategy

Designed and implemented new North American strategy downsizing of operations in North America

Corporate Supply Chain leadership member. Responsible synergy savings through contract negotiations, co pack/contract manufacturing consolidations & improvements across the globe.

Re-designed Logistics Network: Transportation savings and DC/MC reduction globally

Vendor/Contract manufacturing sourcing, contract creation, qualification, execution, QA and ongoing performance & planning

Outsourced manufacturing to ensure operational efficiency and EBITDA

General manager for key accounts representing >25% of company annual revenue

Sponsored and lead re-implementation of Microsoft Dynamics AX for World Wide mfg./ops

.

Plan4Demand 2010 – 2012

Sr Manager – Practice Lead (Supply Chain)

Plan4Demand is a supply chain planning consulting services firm that helps companies plan better so they can deliver the right product at the right time and place. Our clients rely on Plan4Demand's expertise to provide solutions that better plan, promote, and supply market demand. Our holistic approach to solutions encompasses improving how people understand and execute their work; processes to drive business goals and business benefits; and using technology to enable the business to deliver faster and better.

Natural Products Group, California 2007 – 2008

Head Operations &Supply Chain Management, Levlad LLC. Chatsworth, CA

Responsible for global Operations reporting to CEO, Scope includes Customer Service, Forecasting, Planning, Logistics, Manufacturing, Supplier Quality & Compliance, Sourcing, Procurement, Purchasing, Co manufacturing & packing/Contract & Joint Venture manufacturing, and Order Fulfillment with an annual budget of ~$20 million plus and balance sheet responsibility of ~$45 million plus. Seven direct reports and total team of ~500 plus direct and indirect reports. Brands include; Personal Care Brands - Arbonne, Natures Gate, Pro Active, Sally’s, TIGI’s, St. Tropez, and many Others.

Responsible for operations/manufacturing; which included; 22 semi-fully automated filling and assembly lines, blending, compounding and mixing operations and all associated operations

Lead lean manufacturing initiative to improve product costs, efficiency and overall operations

Corporate Operations leadership member. Responsible for in excess of $2 million in synergy savings through contract negotiations, co pack/contract manufacturing consolidations & improvements and operations/MFG efficiencies.

Architect of new Supply Chain/Operational Strategy improve Customer Fill Rates by 20 percentage points and reduced working capital by 25% in commodity sensitive product lines.

Developed new vision and strategy for the Global operations focused on World Class performance (internal & external focus).

Sponsored and lead re-implementation of Oracle ASCP module & OPM module for mfg./ops. Enabled exception-based Forecasting and planning environment in a Master Planning philosophy. Improved resource productivity by 20% and improved Forecast Accuracy by 50%.

Developed & Implemented improvements in: Vendor/Contract manufacturing sourcing, contact creation, qualification, execution, QA and ongoing performance & planning

General manager for key accounts representing >50% of company annual revenue

Jarden Corp., Rye, New York, USA 2005 – 2006

VP Supply Chain Management, Branded Consumables Sector, Muncie, IN

Responsible for Supply Chain Global Operations & manufacturing operations reporting to President of Branded Consumables, Scope includes Customer Service, Forecasting, Planning, Logistics, Manufacturing, Quality & Compliance, Engineering, Research & Development, Sourcing, Procurement, Purchasing, Co manufacturing & packing/Contract & Joint Venture manufacturing, and Order Fulfillment with an annual budget of ~$100 million plus and balance sheet responsibility of ~$90 million plus. Seven direct reports and total team of ~500 plus located throughout the globe. CPG Brands include; Ball, Kerr, Golden Harvest, Diamond and Others

Responsible for all MFG operations to include 4 domestic facilities and multiple foreign facilities including mixing and blending operations for food ingredients, glass mfg., steel/tin mfg. and wood/paper processing

Responsible union & nonunion personnel and all scheduling, hiring, training, safety, quality, activities to include all labor force; temporary, part time, full time, hourly and salaried

Lead operations/mfg. lean initiative and future MFG strategy

Designed programs with county/state/local government to during site closure and downsizing resulting in least impact to economy due to MFG site reductions

Corporate Supply Chain leadership member. Responsible for more than $25 million in synergy savings through contract negotiations, co pack/contract manufacturing consolidations & improvements.

Architect of new Fulfillment Strategy

Implemented Customer Relationship Management (CRM) Teams improving Customer Satisfaction and Margin performance substantially.

Developed new vision and strategy for the Global Supply Chain focused on World Class performance (internal & external focus). Sponsored and lead re-implementation of SAP. Enabled exception-based Forecasting and planning environment in a Master Planning philosophy. Improved resource productivity by 20% and improved Forecast Accuracy by 50% for global operation (captive & contracted)

Re-designed Logistics Network: Transportation savings and DC/MC reduction globally with projected to

reduced spend by 20%.

Vendor/Contract manufacturing sourcing, contract creation, qualification, execution, QA and ongoing performance & planning

Outsourced manufacturing to ensure operational efficiency and EBITDA

Solo Cup Company, Chicago, Illinois, US 2003 – 2004

Director/Sr. Director, Supply Chain, Chicago, IL

Responsible for Supply Chain Operations reporting to Vice President, Supply Chain. Scope includes Forecasting, Planning, Logistics, and Order Fulfillment with an annual budget of ~$75 million and balance sheet responsibility of ~$80 million. Four direct reports and total team of ~45 located throughout North America.

Developed & implemented new vision and strategy for the Forecasting, Planning & Logistics teams focused on World Class performance. Sponsored and lead re-implementation of Manugistics Forecasting and Planning modules. Enabled exception-based Forecasting and planning environment in a Master Planning philosophy. Improved resource productivity by 50% and improved Forecast Accuracy by 25%.

End State Integration Lead supporting $1.4 billion acquisition. Architect of End-State design and

Implementation plan.

Re-designed Logistics Network: Transportation and distribution/warehousing projected to reduce spend by 30%.

Additionally, responsible for manufacturing planning and logistics for 25 captive sites & 40 copacker/contract manufacturing sites

Previous Career Experience

Kraft Foods North America Chicago, Illinois, USA 1997 to 2003

Sr. Manager/Assoc. Director Supply Chain, Oscar Mayer & Boca Foods – Madison, WI. 2000 – 2003

Lead SCM aspects acquisition and integration of Nabisco & Boca Foods

Centralized logistics and operations execution of consolidation for

Sr. Manager, Supply Chain Transportation, Kraft Pizza Company - Medford, WI. 1997 – 2000

Delivered growth from $550M $1.3B in revenue growth plan to lay foundation for divestiture

Consolidated NA distribution and logistics

JM Smucker Co. - Orville Ohio, USA 1996 – 1997

Regional Manager Supply Chain Distribution & Transportation - Memphis, TN.

Oversaw logistics and Distribution functions resulting in reduced costs associated with operations

Wal Mart Stores Inc, - Bentonville, AR. 1992 - 1996

Manager Operations, Regional Distribution - Porterville CA. 1994 – 1996

Oversaw distribution and logistics functions

Turn around team delivering an efficient facility and growth opportunity for Western Region (poorest operational facility to top 3 in less than 2 yrs.)

Warehouse Manager, - Seymour IN & Porterville CA 1992 - 1994

Fine-tuned efficiencies and techniques for Logistics function

Top 3 facility in network

Super Foods Inc, General Merchandise Division, - Bellefontaine, OH. 1990 – 1992

Warehouse/Distribution Manger

Delivered operational efficiency in warehouse, Distribution, and logistics functions

United States Air Force/Air National Guard 1983 - 1997

NCO flight medical support

Tours include; Desert storm, Desert shield, NASA support, and various other assigned tours and duty

Commissioned Officer Mobility, Personnel, and Intelligence support

Various tours of duty

Highly decorated veteran

Education

Masters, Business Administration Bachelor of Arts

Cardinal Stritch University, Graduate School of Business Ohio Northern University

Milwaukee, WI USA Ada, OH. USA

Community College of the Air Force - Department of the United States Air Force

Associates of Health Sciences

Penn State University - Private Fleet Management Institute / National Private Truck Council

Certified Transportation Professional, CTP

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