Rinda Underwood

**** ** ********** ****, ***********, Arkansas 72712

Email: ady703@r.postjobfree.com

Cell: 479-***-****

Currently newly licensed insurance agent

Work Experience

Robert Half Agency- Fayetteville Arkansas

Temporary Positions

08/2021 – Aug. 20/2021 Arvest Customer Service (3 dg changed daily)ays due to Covid)

10/08/2021 – 12/17/2021 America’s Car Mart (Data entry, not fast enough)

01/2022 – 02/2022 Transplace Customer Service- SAP Software (Slow to understand software, when I did their patience had run out, 2 weeks.

QRP/Waco Quality

Springdale, AR.

Office Management/Call Center Management

03/2018 - 03/2020

Duties: Incoming and outgoing phone calls. All human resource responsibilities. Contacting and setting appointments for interviews. Interviewed and hiring. Overseeing call center reps regarding setting appointments

I started with the company when it was in Fayetteville, AR. During my time with this company, they moved to a new location in Springdale.

The company was a distributer for Kirby Company. The hiring was for people that could sale.

Due to COVID-19 the company closed its doors.

Serco

Rogers, AR.

GCll ESW 1/2015- -09/14/2016Government Contract for Insurance.

Call Center

Incoming and outgoing calls

Duties: Responsible for selecting appropriate methods from variety of procedures and make adaptations and interpretations from a number of guides, wiki), other manuals and software., relating to a particular task. Three different software systems were used at a time. Recognizing problems beyond my realm of expertise and referring to a perspective department skilled to perform. Posts information to agency records and modify data as needed. Responsible for outbound telephone calls providing support and assistance per available scripted data for individual situation, to obtain correct information required to complete. Data entry, and retrieval of pertinent information, record and input to internal database records, make changes as appropriate. Ability to multitask using two computer screens and navigating between multiple software programs Serco uses to guide and recognize issues that needed addressed.,

Demonstrate the flexibility and ability to adapt to changes that occur frequently and compliance requirements, able to recognize and assess issues associated to the task following work instructions as outlined by the line of business and escalate when necessary. Must be able to work independently, perform as a self-starter, and meet critical deadlines, communicate effectively both orally and written.

Lencred

Call Center Rep/Call Center Management/Director of Referral Partners & Business Development

01/2014 – 11/2015

Duties started in a call center with auto dialing to speak to new clients seeking capital for their business. Gather initial information and hand off to an advisor for further qualification. Managed call center until started training for new position as director.

The position as Director of Referral partners and Business Development, became available, I was selected. Duties: Responsible for recruiting, onboarding and educating referral partners on specific guidelines. Managed referral reps Verifying accounts were set up correctly. Educate how to get a client ready to thru the system in order to prevent denial. Contacted RP’s that had not submitted files to determine if any problems existed. Attempted to reconcile or complete Worked closely with CEO continually to put together videos and time calls weekly with referral partners Managed referral partners as a call center on remote basis.

Reported directly to CEO and a senior VP

. The position was illuminated due to a family dispute within a family run company. and division of the company. I was asked to be an outside salesperson. I declined.

David Allen Capital

Independent Representative

Agent ID 101766815

06/01/2017-present

One of the companies I work for as an independent agent. assisting business owners to obtain funding for operating capital or other needs for growth.

Assisting potential business both existing ad start-ups to obtain capital they need for their businesses, operation and/ or growth. Acquisitions in the purchase of existing businesses.

Nutiger/Business Funding Connection

02/05/2016 – 02/10/2017

Business closed. Being a new start-up company, each avenue had its obstacles.

Responsible for assisting start up and small businesses and existing businesses in obtaining funding for start-up, growth and expansion. I do the search to find and accommodate the business owner with funding that will aid them in the success of operating their business entity. By going through the steps to educate on the proper means to get their business started or to grow. If an entity is not set up, put owner in contact to do so. Further assist in obtaining the funds necessary for the existence and success of operating their own business. The financial needs may be for operating capital, invoice factoring, payroll, equipment, marketing, or other financial needs that arise in the day-to-day operation, which may or may not have been put into a budget or business plan.

I Have formed relationships and contracts with brokers and direct lenders for submission of said client after the determination of the best funding source for a particular client’s situation and their business. Goal being to assist and find the most appropriate lender to obtain the funding needed. Schedule consultations, if necessary and obtain required documentation for further process an application to receive funding in the promptest time frame.

Continue hand-holding process with client until which time their funds have been received, thereafter if necessary, for any future funding needs or referral of prospective client.

Arkansas Department of Human Services

Division of Aging and Adult Services – Slot S530

State of Arkansas Alternative Waivers Program (06/30/2010-11/15/2013) – Home Health

Contact: Stevie Kurkundahl 479-***-**** (Area Agency of Aging)

Certification

Duties: I served as the sole care giver as well as parent. (Patient – son terminal disease, Duchene Muscular Dystrophy) I chose to be the person to care for my terminal son during the last years of his life and was paid directly through Medicaid. He was completely dependent for movement of every kind. Feeding, Bathing,

My responsibilities include daily routines of general care, feeding, bathing, bathroom needs, all hygiene needs. Administering all medications as prescribed by physicians, setting up iv lines for patient as needed. Set up and control of tube feeds. Use of insufflator, (a breathing machines used in the assistance of clearing mucus) and suction equipment to assist in clearing and keeping the lungs clear. I Use of ventilator settings, cleanliness and making sure the oxygen equipment was delivering the adequate amt. to patient. Training through UAMS hospital in Little Rock AR. to learn and become familiar with these pieces of life sustain equipment.

Administrative paperwork per Medicaid guidelines. Daily log of temp, blood pressure, ventilator numbers, keeping all informed of his daily functions. Interaction with the in-home nursing staff in Rogers AR. Mercy Health Care, Pulmonary Dept. Doctors.

Responsible for transporting to and from doctors appts. Which required setting up and hooking into mobile units for equipment. And watching for any signs of distress through0ut transportation. This was not a traditional “job” And continued beyond the 56 hrs. of pay per week. Most times of sleep occurred for a period of 2 hours at a time.

American Mortgage of Rogers

3606 Sothern Hills Blvd.

Rogers, AR. 72758 479-***-****)

Owner/Operator

Licensed Mortgage Loan Originator by the State of Arkansas (license required after 2008)

I owned and directed other loan officers, as well as held training classes to bring current on all new requirements. Was responsible for marketing, all daily activities of a working business. Started call center to further obtain peoples looking for mortgage loans, both personal and business. The processing center was six processors, there were at any given time 82 LO’s and the call center consisted of approximately 30-60 at different intervals. We operated on a 40 hour work week except for LO’s who would schedule with client.

I closed this business in order to care for my terminally ill son’s r fulltime for the last year of his life.

Dates: Oct. 2002-Nov. 2010

Pay Grade: commission based $150,000. Yr.

Hours Worked: Varied anywhere from 40-up

I worked in the capacity of administration for the company which I was a 50% owner. I was the HR dept. and responsible for hiring, training, and dismissing of personal unproductive. Versed all in the language appropriate for the business. Background checks to verify contract employees were able to obtain licensing through the securities dept. for the state of AR.

I also originated from initial application to a comfortable closing experience for clients. Credit guidance, and advisor, constant contact with clients, underwriters, and title companies. their personal information, account representatives from investors, underwriters, title companies, appraisal companies and other entities that were involved with the mortgage loan process to completion. Gathered all documentation required by investors to further process an application for a home loan. At the time approval was issued I scheduled and coordinated closings between client, title company, and funding departments. Also advertising for new clientele seeking home loan financing for the business. Held monthly meetings to enforce as well as introduce new guidelines required by law and/or review software, and information current and new. I had great customer retention, keeping logs of clients that would be able to refinance and reduce interest rates in a particular time frame. Many of my clients were repeat and satisfied customers. I had a number of assistants I was responsible for to aid in work level listed above.

National Mortgage Corp; Branch Office

2890 W. Walnut St. Rogers, AR. 72756

Tammy Frizzel; Owner: Home Based Greenwood AR.

Pay Grade was a 50% commission payout: Approx. $75,000. Yr

Capacity level of work: Branch manager

Responsible for hiring, originating, processing, all types of home loan files. Oversee day to day business operations. Responsible for my own advertising and customer base. All loans were originated in our office (Rogers, AR.) and set via fax, UPS, FedEx or hand delivered original copy to home office in Greenwood AR. for final review before sent to investor. Greenwood office was closed and changed names to American National Mortgage at the time the owner choose to e involved in an antique business. At that time we pursued our own licensing.

A-1 Mortgage

100 N. 8th St. Rogers, AR. 72756

Tom Waggoner immediate supervisor (1998-2000)

Trained as mortgage loan originator

Pay Grade: 40% commission $40,000. - $50,000. r

I was trained to originate a home mortgage loan, how to take initial application, what questions were pertinent to continue application process, what documents were required. And how to determine what investor might be interested in the particular file and what type of program through what investor was best suited for the customer. Client contact, assistance with credit, processor contact, Underwriter contact, title company, investor representatives, Lock desks, closing dept.. Scheduled and assisted with closing through title companies. Always present for a closing to head off any issues that could occur and help customer to be comfortable with the closing procedure and paperwork. Due to lack of advertisement and client business I changed employers and opened a branch office for a company out of Greenwood AR.

In Home State Licensed Daycare

1980-1998

State Licensing commenced approximately in 1990

Pay Grade: Varied Approximately $65000

I cared for other people’s children 7 days a week while they worked

I chose to be a caregiver for children after having children of my own. I was able to control how my children were cared for. By keeping other children not only did it give me an income but also gave my children playmates. My days started very early in the mornings and went to the late evening. At the time the licensing law was put into effect I continued to operate an in home daycare. It was a very gratifying position and the attachment to other children other than my own was amazing. That being said one of the reasons at the time I had the opportunity to leave this type of employment and get into something where I had more contact with adults. And my own children had gotten older so my time became more precious to give more to my own family.

References:

Tim Gazaway: Former Employer-Lencred, 479-***-****

Jeremy Moore: Former Employer-QRP Enterprise- Tontitown AR. 479-***-****

Tracey O’Malley: Catalyst Creations Creations- Bentonville, AR. 479-***-****

Albert Kuhkenurt: Nurse, Mercy Home Health Care- Rogers, AR. 479-***-****

Jenna Caldwell: Former employee Adkin, TX. 512-***-****

Contact this candidate