ALEXANDER

FUENTES

alexandermfuentes@gmail.

com

254-***-****

Austin, TX 78754

Certified Peer Support Specialist with a high level of creativity and exceptional resource development, marketing and relationship-building talents. Experience working within the community, treatment facilities, health centers, non-profit, CO's, youth, re-entry and medical assisted recovery support. in the domains of recovery multiple pathways of recovery, health and fitness, advocacy, and Developing a relationship with the recovery community with a foundation of unity;

• Creating recovery, oriented events and impact policy through advocacy and messaging.

*EDUCATE AND INVOLVE THE GREATER COMMUNITY AS A VOICE AND HUMAN BEING,

• EMPOWER CONFIDENT RECOVERY VOICES THROUGH

Instrumental, Social, emotional and Informational support. Community outreach, Resource development and expansion. Multifaceted with various pathways to recovery and support groups. Strong marketing, communication, and creative development. Personal lived experience in recovery, health and fitness, consulting, entertainment and leadership roles. I love seeing people inspired and I believe being human is one of our greatest assets and the key to a life that matters. I'm a stand for making a difference, using our self expression and finding the common connection to create a movement and alter the future where everyone wins.

PROFESSIONAL SUMMARY

North Austin Foundation Project Helping Hand - Office Manager

Austin, Texas • 08/2022 - Current

Total Men's Primary Care - Medical Assistant

WORK HISTORY

Established workflow processes, monitored daily productivity and implemented modifications to improve overall

performance of personnel.

•

• Compared vendor prices and negotiated for optimal savings. Implemented project management techniques to overcome obstacles and increase team productivity.

•

• Coordinated special projects and managed schedules. Developed standard operating procedures for all

administrative employees.

•

• Maintained computer and physical filing systems.

• Managed 10 staff member.s

• Oversaw 8-10 PHH guests safety.

SKILLS

• Behavior Management

• Crisis Intervention

• EMR Systems

• Patient Care

• Quality Assurance

• Medical Terminology

• ICD-10

• Care giving

• Anatomy Knowledge

• Sales Experience (10+ years)

• Teaching

• Cerner

• Medical Billing

• HIPAA

• Medical Coding

• Restaurant experience

• Sales

• Customer service

• Spanish

• Microsoft Office

• Critical Care Experience

• Documentation review

• Typing

• Infection control

• OSHA

• Sterile processing

• Phone etiquette

• Medication administration

• Microsoft Excel

• SharePoint

• Data collection

• Microsoft Word

• Oracle

• Native Spanish speaker

• Windows

• Case Management

• Microsoft PowerPoint

• Marketing (10+ years)

• Advertising (10+ years)

• Medicare (6 years)

• Computer hardware

• Research

• A/B testing

• Google Analytics

• E-commerce

• Conversion optimization

• Operations management

• Analysis skills

• Hospital Experience

Search Engine Optimization

(SEO)

•

• VMWare

• Cloud infrastructure

• Talent acquisition

• User Experience (UX)

• Analytics

• Google Docs

• Account management

• Live chat

• Customer support

• Computer Networking

• Linux

• AWS

• Sales (10+ years)

• Retail sales (10+ years)

Austin, TX • 04/2022 - 07/2022

CSL Plasma - Phlebotomist

Austin, TX • 01/2022 - 04/2022

• Performed in-office procedures

• Provided patient care

• Obtained patient vitals

• Triaged patients

• Responsible for scheduling patients for appointments

• Assisted with insurance verification

• Responsible for back office duties

• Ordered labs

• Roomed patients

• Supported 1 clinicians

• Scheduled appointments

• Verified insurance

• Measured vital signs

• Prepared charts

• Scheduled labs

• Called in medication refills

• Restocked patient rooms

• Performed venipuncture on donors to begin pheresis process. Evaluated vein performance of donor to identify possible problems; made necessary corrections in order to expedite donation time and ensure product quality and donor safety.

•

Ensured donation process was efficient and made adjustments when necessary to make positive experiences for donors.

•

Educated new donors on use of therapeutic products made from donated plasma.

•

Explained screening process, health screening tests performed, appointment system, donation fees, center policies, proper nutrition and any other information pertinent to donor.

•

Ensures that all donor questions are answered timely, accurately and professionally.

•

Maintained alertness to any reaction by donors and assisted with reactions and notified appropriate staff.

•

Performed calibrations and verified that maintenance had been performed as outlined in SOP's.

•

• Troubleshot equipment failures.

Created incident documentation, removed and/or replaced equipment from service.

•

Monitored donor flow on donor floor to assure continuous turnover.

•

• Alerted appropriate staff as needed.

Collected arm samples or whole blood samples from donors for testing.

•

• Ensured accurate recording of donor data in electronic donor

• Customer support (10+ years)

• SQL

• Computer skills

• Acute care

• Java

• Jira

• Agile

• Pivot tables (3 years)

• Succession planning

• Data visualization

• Zendesk

• PeopleSoft

• AHA certification

• Attention to Detail

Identifying differences in

materials, following

instructions, and detecting

details among distracting

•

• Information.

• Full results: Highly Proficient

Nursing Aide Skills — Highly

Proficient

•

Providing nursing aid to

patients using knowledge of

relevant equipment and

procedures.

•

Social Media — Highly

Proficient

•

Creating content,

communicating online, and

building a brand's reputation.

•

• Medical Terminology — Expert

Understanding and using

medical terminology - Expert

•

Verbal Communication —

Highly Proficient

•

Speaking clearly, correctly,

and concisely

•

Customer focus & orientation

— Expert

•

Responding to customer

situations with sensitivity

•

Providing care to patients in a

home setting

•

• Medical terminology — Expert

Work style: Reliability —

Highly Proficient

•

• Tendency to be reliable,

Medical Man Cave - Medical Assistant

Austin, TX • 07/2021 - 11/2021

Austin Heart South/Austin Brain and Spine - Medical Assistant Austin, TX • 01/2019 - 01/2020

information management system.

• Performed in-office procedures

• Provided patient care

• Obtained patient vitals

• Triaged patients

• Responsible for scheduling patients for appointments

• Assisted with insurance verification

• Responsible for back office duties

• Ordered labs

• Roomed patients

• Supported 1 clinicians

• Scheduled appointments

• Verified insurance

• Measured vital signs

• Prepared charts

• Scheduled labs

• Called in medication refills

• Restocked patient rooms

Serves as key member of interdisciplinary healthcare team for a busy cardiology and neural spine surgical center practice.

•

Assists 5 MDS as well as 5 NP teams in ensuring optimal patient care and smooth daily functioning of office.

•

Consistently praised for efficient handling of administrative and clinical duties.

•

Demonstrates proficiency in taking patient medical histories and vital signs.

•

• Makes optimal and proficient use of various EMR, EHR systems. Monitors and records vital signs for approximately 15 - 25 patients per day.

•

• Performs approximately 15 - 25 EKG's per day.

• Handles Urinalysis procedures using urine dipstick. Relays messages from patients to the physicians regarding their prescriptions in addition to calling in these prescriptions.

•

• Performs prior authorizations as needed.

Authorizes drug refills and provides detailed prescription information to pharmacies

•

Ensures cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.

•

Helps implement practice's quality assurance and control program

•

• Efforts ensured compliance with

• HIPAA and OSHA regulations and improved patient

dependable, and act with

integrity at work

Influencing and negotiating

with customers

•

• Work motivation — expert

Performing basic computer

operations and

troubleshooting common

problems

•

Indeed Assessments provides

skills tests that are not

indicative of a license or

certification, or continued

•

Development in any

professional field.

•

• Budgetary Planning

• Office Management

• Team Management

• Staff Training

Policy and Procedure

Modification

•

• Volunteer Relations

• Documentation

• Database Maintenance

Advanced Excel Spreadsheet

Functions

•

• Administration and Operations

• Diligent Follow Through

Employee Timesheet

Processing

•

• Employee Motivation

• Native Spanish Fluency

South University

Austin, TX

BSN: Applied science

Central Texas College

Killeen, TX

GED

EDUCATION

Hills Cafe - Server/Keyholder

Austin, TX • 05/2018 - 10/2019

Texas Neuro Rehab Center - Patient Care Technician Austin, TX • 07/2018 - 01/2019

care/satisfaction.

Analyzed and resolved work problems and assisted workers in solving work problems

•

Successfully managed a 7-person team in running a retail operation

•

• Trained new workers

Was responsible for the opening/closing of the store, paperwork, and unloading of supplies

•

• Performed activities of the workers supervised when needed Coordinated daily routines and ensured the satisfaction of patrons

•

Established managerial dexterity by arranging tasks in order of importance to keep the establishment running smoothly

•

Enhanced customer service skills by serving people from different walks of life

•

Running of side work including dishes, roll-ups of silverware, beverage cups and wipe down of stations

•

Obtained food and drink orders and delivered them as presentation standards

•

• Maintained cleanliness in assigned stations and dining areas Stock and restock condiments and other kitchenware according to assigned tasks

•

Operated POS system to input customer orders and print checks

•

Accomplishments: Provided multi-tasking team playing skills and amazing customer service and performed job duties not of my position, for example, washing dishes.

•

Assured safe, nurturing, clean, and supportive environment for diverse milieu of patients representing all ethnicity's, ages, sexes.

•

Accompanied and actively supervised patients in activities of daily living (ADLs), appointments, and recreational activities that occurred both on and off living unit.

•

Actively assisted therapists and teachers with patients to provide therapeutic and/or educational activities

•

• Served as role model for patients, visitors, and staff. Worked as team member to promote positive work

environment.

•

Documented patient behaviors, conditions, and progress on daily basis by recording data in prescribed format; charted progress notes accurately to reflect behavioral data as well as activities.

•

Cedar Crest Hospital and RTC - Mental Health Associate Belton, TX • 02/2013 - 05/2015

Provided hands-on physical care, supervision, crisis intervention, behavioral management, and behavior

modification as directed by individual treatment plan and unit program guidelines.

•

Recognized and reported pain and safety issues; take appropriate measures to provide relief/safety.

•

• Took and documented vital signs, weights, and heights. Oriented patients to unit and facility with emphasis on procedures and standard practices.

•

Maintained professional demeanor in dress, attitude, support of unit milieu, and hospital mission and philosophy.

•

• Accepted other duties as assigned.

Observed and monitored patient behavior and responded to treatment by recording patient information on special flow sheets, accurately indicating suicidal precautions, sleep flow, and restraints

•

Displayed sensitivity to cultural and linguistic needs of clients and families served.

•

Assumed responsibility for maintaining unit and patient safety and security during off unit activities.

•

Participated as part interdisciplinary treatment team member and assisted patients in managing activities of daily living

•

Performed therapeutic group activities, and/or

assistance/supervision of patients' ADLs by encouraging appropriate behavior

•

Intervened and prevented out of control behavior, through means of de-escalation and Prevention of

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• Aggression and Physical Holds training

Assembled, organized, and escorted patients for their prompt arrival to meals, programs, and other designated activities

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Met with assigned patients daily, and implemented Nursing Care Plan strategies

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Facilitated smooth discharge by encouraging and reassuring patients throughout their transitions

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• Performed nightly patient chart audits

Operated company vehicles and facilitated patient

transportation to and from hospital.

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ADDITIONAL INFORMATION

Experience Calibration Serving Experience Serving Experience Construction Experience Music Therapy Musician Management Experience Vital Signs Epic Medical Office Experience Laboratory Experience Facilities Maintenance Supervising Experience Social Work Venipuncture Phlebotomy Medical

•

Records Insurance Verification Triage Medical Scheduling Spanish:

Native or Bilingual

LANGUAGES

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