Customer Service Medical Records
Resume:
Bobbie Cole
Chicago, IL *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Records Specialist
Golf Surgical Associates - Des Plaines, IL
June 2022 to Present
Assist in the medical records section to keep all policies and procedures in accordance with state guidelines. Complete medical records after each procedure daily, upload necessary documents to complete and code for billing. Collect charts to obtain physicians signatures to complete the correct assembly of the chart and confirm all necessary signatures and forms are in the chart. Assist with patient registration process, faxing and filing
Drug Manufacturing Tech
Abbott Laboratories - Des Plaines, IL
February 2022 to August 2022
Responsible for proper maintenance and operation of drug manufacturing Actively weighing raw materials and active ingredients and combining them into a blend Participate in completion of work orders
Accurately followed and completed documentation with minimal errors or corrections Keep the facility, work stations and equipment clean and sanitized Medical Records Specialist
Chalet Living & Rehab Nursing Facility - Chicago, IL April 2014 to May 2022
Responsibilities
Assist in organizing, planning and directing the medical records section in accordance with established policies and procedures. Assist in the orientation program for all personnel in accordance with our policies and procedures. Assist the Medical Records Consultant as required. Collect, assemble, check and file resident charts and personnel records as required. Ensure incomplete records/charts are returned to nursing service for correction. Assist in developing procedures to ensure records are properly completed, coded, signed, indexed, etc., before filing. Type reports for physicians as necessary. Collect charts, assemble them in proper order and inspect them for completion. Answer telephone inquiries concerning medical records functions. Prepare written correspondence as necessary. Index medical records as directed. Upload documents to a patients chart.
Accomplishments
Passed 6 years of Annual Surveys with Illinois Department of Public Health. Passed 6 years of JHCAO Accredidation.
Skills Used
Computer literate; Typing skills of 75 words per min. Customer Service. Transportation Coordinator; Scheduler; Coordinate Credentials background checks for onboarding physicians; nurse practitioners etc. Office Manager
Chalet Living & Rehab - Chicago, IL
April 2010 to May 2014
Responsibilities
Assist with administrative duties as directed. Assist Department Directors in administrative matters; Oversee a staff of 5 total (setting schedules for receptionist, arrange work assignments per shift, in- service and educate office staff on facility protocol and policies. Other related duties and responsibilities that may become necessary or appropriate.
Accomplishments
Created and maintained an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the facility. Completed Receptionist Skills Training Course. Skills Used
Customer Service; Managerial.
Receptionist/Administrative Assistant
Sherwin Manor Nursing Facility - Chicago, IL
April 2008 to October 2013
Responsibilities
Greet Visitors; Direct to appropriate office and or resident room. Monitor presence and location of sale reps in the facility. Issue and collect identification badges as representatives sign in or out. Receive, sort and distribute mail as directed. Operate copier, office machines, computer & supplies as directed. Maintain a current file/listing of residents by name and room number, emergency phone numbers of all on-call personnel, department extensions, key personnel. Receive inquiries and release information in accordance with established policies and procedures. Answer 5 line switchboard, determine nature of the call and direct caller to appropriate individual or department. Accomplishments
Promoted to Office Manager
Skills Used
Customer service; professionalism.
Education
High school or equivalent in General
MacCormac College - Chicago, IL
Skills
• Clinical Research
• Computer Literacy (10+ years)
• Medical Records (8 years)
• Primary Care Experience (4 years)
• Office Management (5 years)
• Medical Office Experience (5 years)
• Patient Care (4 years)
• Quality Assurance (6 years)
• Computer Operation (10+ years)
• Microsoft Outlook (10+ years)
• Customer service (10+ years)
• Microsoft Excel (7 years)
• Medical terminology
• Communication skills (10+ years)
• Data Entry (10+ years)
• Typing (10+ years)
• Microsoft Word (10+ years)
• Organizational skills (8 years)
• EMR Systems
• Continuous improvement
• Microsoft Office (10+ years)
Certifications and Licenses
Driver's License
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