Customer Service Team Member
Resume:
Tears Warner
Carencro, LA *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Universal Banker
The Evangeline Bank and Trust - Lafayette, LA
August 2022 to Present
Assist will day to day teller transactions open new accounts assist with loan payments and payoffs. Assist customers with Ach and wire transactions. Assist loan customers with payments. Support Specialist II
Wellby - Houston, TX
September 2021 to July 2022
Establishes and maintains a positive relationship by creating an exceptional experience making the member feel valued.
• Proactively identifies changes in member’s life and banking needs and recommends relevant solutions
• Provides timely responses to member and other team member requests
• Teller transaction functions; including deposits, withdrawals, transfers, payments, etc.
• Basic account management and questions
Recommends and assists members with convenient technology solutions including but not limited to
• Assumes responsibility for related duties and special projects as required or assigned
• Fosters a positive and engaging work environment for team members
• Implements processes as required by the Bank Secrecy Act and JSC FCU policies and procedures
• Assist with wires escalation calls and update change of address for members. Loan Processor
Brillient Corporation /Sba - Reston, VA
April 2021 to May 2022
Independently manages assigned portfolio(s) of loans and concentrates on loans delinquent for the purpose of securing payments to bring the loan current by making telephone calls and writing collection letters to borrowers. Ensures all routine transactions requirements are accomplished for assigned loans. 1. Keeps loan specialists informed of borrower’s payment record referring delinquent loans over one hundred twenty days (12) for further action by loan officers. Brings to the attention of the supervisory loan specialist and/or lead loan specialist any adverse change in financial condition or any serious violation of loan agreement.
2. Analyzes borrower’s financial statements, compares with statements previously furnished to determine trends in financial condition and to determine compliance with loan terms and conditions. 3. Prepares and analyzes information to develop transaction documents. In doubtful or more difficult cases, consults with lead loan specialists and possibly, a SBA supervisory loan specialist. 4. Answers basic credit requests from individual borrowers, banks, and other financing agencies. 5. Complete tasks related to loan administration such as loan collections, charging off loans, ordering lien searches, making minor modification to loans and transferring loans to and from liquidation status. 6. Other related duties as assigned.
Loan Associate
JD BANK
December 2015 to March 2021
Input loan applications into Decision Pro or complete laser pro worksheets as requested by loan officers. Prepare loan documents for Imaging weekly verify that documents have been imaged and are legible. Funds loans, including reviewing all documents received from the central loan operations area for correctness, explanation of terms, rate, collateral, etc. to borrow, obtaining signatures on all required loan documents, and disburse loan proceeds. Organizes credit and collateral files for new and renewed loans. Monitor and logs credit and collateral files sent to the central loan service area for documentation review. Flood determination. Daily review of hazard and flood insurance that has been placed on collateral contact agents and customers to correct errors or lack of coverage. Answers calls and takes messages for officers when they are unavailable. Receives bank visitors and directs them to the appropriate person or department. Prepares correspondence as directed by officers. Maintains filing of credit and collateral files and maintenance items as received. Research and release satisfaction of lien, reinscriptions of mortgages, continuation of UCC filing, track DPS title work, call for property tax amount for loan disclosure. Relieves New Accounts as needed. Maintains all necessary supplies. Assemble invoices and complete requisitions to give to Accounts Payable Coordinate Advisory Board meetings and be responsible for minutes.
Universal Banker
LIBERTY BANK
August 2013 to December 2015
Retain extensive knowledge of bank products and services in order to serve the customer effectively. Cross-sell bank products and services to achieve the bank's minimum cross sale ratio standards. Sells the different types of accounts and services available to customers and assists in the selection of the most appropriate one for customers' needs.
Customer Service Rep, Woodforest Bank
LIBERTY BANK
August 2013 to December 2015
Opens night depository vault and night deposit bags Sells cashier's checks Collects funds for cash items. Receives note payments and Processes customer request for credit card cash advances. Assist with the opening of new accounts. Education
DIPLOMA
OPELOUSAS HIGH SCHOOL
May 2004
Skills
• Customer Service (12years)
• Retail Sales (4years)
• Detailed Oriented (12 years)
• Banking (10+ years)
• Financial Services
• Tax Experience (5 years)
• Loan processing
• Clerical experience
• Loan Officer Experience
• Escrow
Awards
Leadership Excel Graduate
November 2018
Leadership EXCEL was established to prepare a diverse group of professionals for leadership positions in the community. The program lays the groundwork for a well-rounded understanding of the community, sparks community involvement, and exposes participants to a variety of community leaders, new opportunities, and leadership skills. The program focuses on topic areas such as education, city and state government, economic development, the arts and culture, and social services. Graduates leave the program with first-hand knowledge of the issues facing our region and the potential for a positive civic-engagement. The eleven-month program begins with a two-day retreat in January. From March-November, the class devotes an entire day each month for discussion with community and business leaders, trips throughout the community, and engaging exercises pertinent to the program topics.
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