Steven Stansfield

Longmont CO *****

720-***-**** ady6yf@r.postjobfree.com www.linkedin.com/in/stevenstansfield

Resourceful Network Engineer

Reliable, creative, and pragmatic information technology professional with over a 15-year career that includes hands-on experience and a track record of accomplishments in the management, implementation, and support of IT personnel, processes, operations, and projects that leverage technical and tactical skills to exceed desired goals.

●Strengthen a company’s technology infrastructure with hands-on experience in the design, management, and support of network and server solutions and implementations that improve overall system performance and reliability.

●Plan, organize, direct, control and evaluate the information systems operations, projects, and staff, working collaboratively across all levels to evaluate and plan system requirements, specifications, budgets, and projects.

●Apply a hands-on approach and experience in the installation, monitoring, configuration, repair, maintenance, and troubleshooting of network, client/server, and computer-related technology and equipment.

●Project management includes experience in the planning and implementation of technical advancements, workflow and infrastructure development, asset management, and process improvements.

●Analyze and define an organization’s support requirements, target deficiencies and opportunities, and develop effective solutions that drive increased productivity.

●Honorably discharged United States Air Force veteran and graduate of avionics and guidance control systems programs.

Skills & Capabilities

●Technical qualifications include hands-on experience with Windows, Mac OSX, Linux, Android, and Cisco IOS, VMware and virtual environments, LAN/WAN technologies, Active Directory security, and a broad range of server, desktop, computer, and networking equipment, programs, and technologies.

●Dynamic self-starter capable of leading and providing direction to technical staff and IT operations, delegating responsibilities, and providing guidance and training to maintain awareness of the computing environment and current technologies.

●Hands-on experience in the installation, maintenance, and support of desktop systems, operating systems, Smartphones, virtualized server networks, telephony systems, and a range of hardware and software applications.

●Proficient in fast-paced, flexibility intensive, and stressful environments combined with the ability to quickly adapt to a wide variety of challenges and make prompt, effective, and defensible decisions.

●Strong technical acumen combined with expertise in wireless and network technologies and the ability to master new technologies.

●Proficient with TCP/IP, DNS, FTP/TFTP, SNMP, DHCP, IPv4/IPv6, TACACS, ISE, ServiceNow, SolarWinds VMware, TCP/IP protocol suite (ARP, TCP, UDP, ICMP, IP), and LAN routing and switching protocols and technologies.

Professional Experience

Equiliem / GSA DIGIT November 2022 – June 2023

Journeyman Network Computer Architect

●Asset management for all routers, switches, APs shipped, received, managed and inventoried utilizing Service Now

●Wipe configuration and decommission network devices.

●Oversee and implement switch provisioning (configuration) and implementation across multiple sites, including coordinating cutover logistics and change management.

●Collaborate with Network Operations and Project Teams on unboxing network devices and connecting to KVM-over-IP Switches to provide remote access, control and management.

●Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

●Generates / updates network documentation in coordination with the onsite installation resources.

●Troubleshoot Network problems and resolve as appropriate.

●Maintain and configure local area networks (LAN) and Wide Area Networks (WAN)

SAIC Broomfield, CO January 2016 - August 2022

NETWORK ENGINEER – Secret Security Clearance 2021

●Manage worldwide government enterprise Cisco and Juniper routers and switches in accordance with company guidelines and established policies.

●Reduce customer downtime by providing direct involvement with support staff or customers as needed.

●Provide technical guidance, training, and support for peers and service desk personnel.

●Project management of Replacement of End Of Life for over 400 switches worldwide.

●Ensure that all Juniper and Cisco equipment is configured for deployment based on site requirements.

●Designate, Cleanup and maintain IPV4 Address scopes for printers, users, Vlan Management, Switches and Routers.

●Asset management for all equipment shipped, received, managed and inventoried utilizing Service Now.

●Initiate and manage Local exchange carriers for troubleshooting and resolution of impaired circuits.

Level 3 Communications, Broomfield, CO June 2015 – January 2016

IP TECHNICIAN

●Isolate, investigate, troubleshoot data and voice DS1, T1, Fiber circuits to ensure connectivity for worldwide customers.

●Initiate and manage Local exchange carriers for troubleshooting and resolution of impaired circuits.

●Perform both internal and external escalations on all hardware and software failures and all data related outages.

●Analyze and develop solutions for failures and outages and coordinate the repair efforts of networking equipment.

●Maintain and support IP infrastructure.

●Update all systems and databases with careful attention to detail.

Quest Diagnostics Inc., Valencia, CA December 2006 - November 2013

TELECOMMUNICATIONS ADMINISTRATOR

Integral member of the technical staff responsible for the management of all aspects of Avaya VoIP telecommunication systems installation, maintenance, troubleshooting, support, and training functions for 500+ users within a critical contact center operation. Served as liaison for technicians and end users for the evaluation and translation of user and system requirements, user accounts, and reporting.

●Configured and ensured system integrity for call center system operations including the setup and routing of specific functional group infrastructure and routing that accommodated after hours and time zone differentials and software troubleshooting and support in a Windows virtual environment.

●Led a project to reconfigure two call centers to allow for a 60% increase in agent headcount. Project required hardware, software, and infrastructure enhancements including the renumbering of all telephones within all functional areas while maintaining customer service levels.

●Managed the procurement, deployment, and service of all Blackberry devices for the company.

●Provide solutions for Server team for virtual Linux server environments.

ABCO Technology, Inc., Culver City, CA December 2005 - October 2006

TECHNICAL MANAGER/INSTRUCTOR

Technical manager of a technical training school that provides computer and technical training for careers as system and database administrators with direct responsibility for the management of technical and system maintenance, documentation, implementation, and support of the school’s technology infrastructure, systems, and policies. Served as technical instructor; delivered classroom training and instruction on CompTIA Linux+ and CompTIA A+ operating systems and hardware.

●Avoided accreditation-related risks facing the school with the implementation and enforcement of standardized policies and records management policies and procedures to comply with state mandated regulations.

●Translated state mandates into defined policies and procedures while successfully transforming company culture and understanding of acceptable operational best practices.

●Played an instrumental role in achieving and maintaining certification as an accredited technical training school by leading teams through successful state audits.

●Spearheaded the implementation of a virtual workstation model, allowing for the provision of additional courses and increased asset utilization by eliminating the process of rebuilding physical machines for individual courses.

●Managed a project to install security cameras within the testing center, leading the research and installation of hardware and software-related equipment and dedicated servers for data storage. Cameras provided real-time classroom capability and data for use in potential student misconduct investigations.

Mobius Entertainment Company, Culver City, CA September 2004 - December 2005

HELP DESK MANAGER

●Led the implementation of a centralized server-based, anti-virus solution. Established standards and policies for the management of anti-virus programs, reporting, updates, and best practices within the organization.

●Optimized server performance, implement security of user accounts and access.

●Developed IT policies and practices for the organization that included a process for the utilization of computer equipment previously deemed as non-functional.

●Saved thousands of dollars in equipment replacement costs with the refurbishment and re-deployment of 40-50 computers.

Archway Marketing Services Inc., Van Nuys, CA April 1999 - September 2004

TELECOMMUNICATIONS NETWORK ADMINISTRATOR

●Managed day-to-day help desk operations and staff in providing technical support to 300+ employees. Oversaw the planning, scheduling, troubleshooting, and repair functions for the maintenance of workstations, servers, and Avaya System 75 phone system in a Windows 2000 Server environment.

●Provided network, desktop, and telephone system administration and support.

●Responsible for the maintenance of the telecommunications system for the company including call center, staff, and senior management phones, voice mail system, and servers.

●Managed and maintained network systems including desktop and helpdesk support, server management, implementation, and maintenance.

ELMO Semiconductor, Burbank, CA January 1996- April 1999

SYSTEM / NETWORK ADMINISTRATOR

●Provide network, server, desktop connectivity support for 150 + employees.

●Responsible for deployment and migration of Windows 3.1 to Windows 95.

●Design, and procure, configure replacement computers. Integrate user accounts in WINNT 4.0 domain structure.

●Managed and provided training conversion from Nortel phone system to an Avaya phone system for approximately 75 users.

ASSEMBLY SUPERVISOR

●Provide supervisory roles for staff of assembly technicians.

●Instilled pride and desire for quality production, and teamwork.

●Provide final QA inspection at various build stages. QA rejects or failures minimized to less than 13 percent. This reduced cost of builds.

●Developed written process for encapsulation of medical instruments. Resulting in 100 % yield to electrical final testing.

●Provided material management, reducing waste, while also providing always available materials.

Training & Certifications

CCNA w/Voice (New Horizons Learning Center, 2014)

Security+ Certification Completed

ITIL v3 Foundations CompTIA Linux + MCP+ MCSE MCT

Business Communications Sophisticated Technology Systems (Avaya)

MIL-STD QA Methodologies JITM Calibration Standards Hazardous Waste Management ISO-9000

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