Data Entry Call Center
Resume:
Rosita Trujillo
**** * ****** **], Phoenix, AZ **041
*****.***********@*****.***
Professional Summary
Experienced telemarketer with over 3 years of experience in a call center. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Returns checks
Managing returns
Experience
Return items May 1997 May 1999
Bank one Phoenix, AZ
Increased customer satisfaction by resolving service issues
Re-ran insufficient checks
10-key
typing
data entry
meet deadlines
Interacted with customers
Maintained excellent attendance record, consistently arriving to work on time.
Receptionist Jun 1995 Aug 1997
Arts fisheries Phoenix, AZ
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Corresponded with clients through email, telephone or postal mail.
Kept reception area clean and neat to give visitors positive first impression.
Sorted, received and distributed mail correspondence between departments and personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Scheduled and confirmed appointments and meetings for Arts Fishery.
Telemarketer May 1993 May 1995
Arc of arizona Phoenix, AZ
Set up appointments with interested customers according to schedule availability.
Overcame objections using friendly, persuasive strategies.
Made average of 300 outbound and inbound calls per day.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Answered questions with knowledgeable responses.
Recorded contact information of customers and potential customers.
Answered inbound telephone calls from interested customers.
Education
High School Diploma May 1993
South Mountain High School Phoenix, AZ
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