CYNTHIA EVERETTS

CONTACT

720-***-****

ady6y4@r.postjobfree.com

PROFILE

Decades of a broad range of customer service oriented experience. I am now looking for a stable company where I can apply my skills and experience to bring a team to the next level.

Skills

Research & Development

Conflict Management

Test Driven Development

Technical Writing

Cctv

Security Management

Technical Writer (Manuals, P & P, Bid/Proposal Packets)

25 Years Dispatch/Customer Service Expert

Flexible To Work All Hours

Numerous New Center Developments

Multi-Tasker

Independent Worker

Reliable

Ms Office Suite Certified

Technical Writing

As/400

Team Building

Data Analysis

Pbx

Sensitivity/Diversity Training

Tdd

Cad

Data Analysis

Dispatching

Call Center

More Skills

911

Microsoft Word

Google Docs

Customer Service

Leadership

Communication Skills

Microsoft Excel

Computer Skills

Microsoft Office

Supervising Experience

Microsoft Sql Server

Fundamentals Of Project Management

EXPERIENCE

CAE2/Customer Care

Comcast - Denver, Co

September 2020 To July 2023

Interacts With Small And Medium Business Customers Via Telephone Or Email To Assist With Billing Issues

Work With A Sense Of Urgency And Responsibility To Resolve Customer Issues On The First Call

Build An Awareness And Explain Billing Cycles, Processes, And Prorates Effectively

Navigates Through A Variety Of Software Applications

Resolves Delinquent Account Balances.

Ability To Quickly And Efficiently Correct Errors And Discrepancies On Customers' Billing Statements

Identify Opportunities For Process Improvements And Possible Solutions To The Business

Remain Professional While Communicating With The Customer On Issue Resolution

Acts As A Product Consultant To Business Owners And Make Recommendations For New Lines Of Business, Upgrades Or Other Services

Dispatch Supervisor

Private Security Company

April 2020 To June 2020

Monitor Systems And Alerts

Create And Distribute Standard Operating Procedures

Creation Of Business Bid/Proposal Packet

Troubleshoot Alerts And Problems

Work In A Team Environment As Well As Work Alone

Heavy Data Entry/File Management

Constant Radio Communications & Heavy Phones With Patrol Officers

Handle Multiple Duties In A Fast-Paced Environment

10-Hour Shifts (4 Days Per Week)

Sit For Long Periods Of Time Or Stand At The Workstation On A Hard Floor

Comfortable With Technologies And Systems

Great Positive Can-Do" Attitude

Superior Ability To Adapt To Quickly-Changing Events And Priorities

Experience Using Systems To Monitor, Troubleshoot, Log And Perform Functions

Law Enforcement/Public Safety/Security/Military Background

Traffic Management Operator

Cdot/Navjoy, Consulting Services, Inc

July 2019 To November 2019

Heavy Phones From Citizens And Law Enforcement Personnel

Make Necessary Notifications For All Colorado Highways Affecting Travel

Light Up Gantry Signs And Highway Signs To Notify Travelers

Update Public By Twitter And In House Phone System (511) Of Travel Restrictions

Manage Debris Reports And Dispatch Appropriate Personnel To Respond

Dispatch Colorado Highway Courtesy Patrol Personnel

Monitor 20 Wall Sized Camera/Tv Views

Monitor Still And Moving Cameras Throughout Colorado Highway System

Awards & Promotions

R & D Of Wah Program

In-Synch Service Award Omination-Travelers

Otter Award

Numerous Client Satisfaction Letters

Promotion To Corporate Level Operations

Purchasing Assistant

Sports Authority - Englewood, CO

July 2002 to June 2005

Mills Corporation

August 2005 to November 2005

Establish Dispatch Ce

Dispatch Supervisor

Union Pacific Railroad

November 1997 to June 1999

November 1999 to April 2002

Emergency Medical Dispatcher

American Medical Response

June 1999 to November 1999

Dispatcher

Arapahoe County Sheriff's Office

November 1999 to April 2002

Testing Coordinator

CWH Research, Inc - Greenwood Village, CO

June 2005 to April 2006

John Ford, Ph.D 303-***-****

Auto Claims Dispatcher

November 1999 to April 2002

Travelers Insurance - Greenwood Village, CO

April 2006 to January 2013

SOC Dispatcher

HSS, Inc - Denver, CO

November 2018 to July 2019

SOC Dispatcher

HSS, Inc - Denver, CO

November 2018 to July 201

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