DEBBIE BEAL

**** * *** * *******, IN. ***** · 317-***-****

ady6xu@r.postjobfree.com · linkedin.com/debbiebeal-4083ba148

OBJECTIVE

Motivated leader with 20+ yrs. solid history of achievement and advancement in fast paced Customer Service, Call Center, Warehouse Production and Restaurant Management. Strong leadership, problem solving, communication and time management skills. Great organizational and prioritization abilities with a track record of exceptional results as well as efficiently and accurately completing tasks/goals.

Skills

Works well as a team or team lead

Strong leadership skills

Strong time management skills

Physical/Behavioral Safety/Hazmat Trained

Excellent work ethics

Strong communication skills

Works well with/without direction

Operation/Production/Process Flow/QC

06/2022-PRESENT

SR CONTACT CALL CENTER SERVICE AGENT, TEAM LEAD, CENTRA CREDIT UNION

Inbound and Outbound calls to Assist members in troubleshooting issues with Accounts, Mobile Banking, Debit/Credit cards, Fraud Disputes, Wire-Transfers, CD/IRA/Money Markets, Auto Loans, Home Mortgage Loans, Schedule appointments, etc.

Receive and respond to member concerns through all delivery, including phone calls, web chats, email, fax and mail service

Resolve/troubleshoot customer issues efficiently, timely and pleasantly, resulting in high customer satisfaction

Assist other team members

Manage multiple task and systems at the same time with high degree of accuracy

09/2017 – 05/2022

CALL CENTER/MONITORING SPECIALIST/DISPATCHER, SONITROL/STANLEY SECURITY

Monitoring alarms by responding to and processing incoming alarm signals via computer and telephone

Answer all incoming customer calls with excellent customer service and professional telephone etiquette

Resolve customer issues to the best of my capability, resulting in customer satisfaction

Add data entry into information systems, document all inbound/outbound calls, document results of each call

Use Windows based software programs to monitor incoming alarm signals, typically resulting in a call to the customers, Police Dept or Fire Dept, etc.

Create service tickets/work orders in response to incoming alarm or at the customer request

Process and respond to customer emails using Microsoft outlook, telephone and fax requests

Dispatch/Route Service Techs to site

Manage multiple task at the same time with high degree of accuracy

03/2012 – 09/2017

PRODUCTION TEAM LEADER, Crossroad Farms Dairy/Kroger Co.

Lead/Direct employees engaged in production/operating lines

Follow lines efficiencies and work on improving, when efficiencies are under par

Ensure safety procedures are being followed, employees using proper PPE

Ensure production data is being input efficiently and in timely manner

Set up, shut down lines & equipment/Plan daily schedules and set job assignments

Follow up on training in operations

Manage stock/inventories to ensure daily scheduled goals are met

Troubleshoot issues, repair/ adjust as needed, Problem Solving

08/2010 – 03/2012

ASST MANAGER, Dales/TJ’s Kitchen

Open/close restaurant, Count/Verify all monies/make deposits

Control food prep/portioning/presentation, Maintain inventory/Control Food cost/Follow food safety regulations

Make schedules, assign daily tasks, Control labor cost

Resolve complaints and issues throughout the shift

Training/evaluating, Hiring/firing of staff as needed

ASST MANAGER, GT South BBQ, 10 years

Open/close restaurant, Count/Verify all monies/make deposits

Control food prep/portioning/presentation, Maintain inventory/Control Food cost/Follow food safety regulations

Make schedules, assign daily tasks, Control labor cost

Resolve complaints and issues throughout the shift

Training/evaluating, Hiring/firing of staff as needed

ASST MANAGER, Applebees, 6 years

Open/close restaurant, Count/Verify all monies/make deposits

Control food prep/portioning/presentation, Maintain inventory/Control Food cost/Follow food safety regulations

Make schedules, assign daily tasks, Control labor cost

Resolve complaints and issues throughout the shift

Training/evaluating, Hiring/firing of staff as needed

MACHINE OPERATOR, Cummins Electronics, 2 years

Clean, start and shutdown equipment/Operate all equipment on each line

Ensure production goals are being met/Quality control on all product coming off the production line

Monitor and maintain, troubleshoot and make repairs as needed

PARTS ASSEMBLER, Delco Electronics, 1 year

assemble, install, connect parts on boards with soldering irons

PIECEWORK PRODUCTION, Columbus sewing factory, 5 years

Operate various machines, maintain, clean, make repairs, replenish stock, QC

EDUCATION

JUNE 1980

BUSINESS MANAGEMENT, Brown county high school

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