Christine Aisenberg

Old Bridge, NJ ***** 908-***-**** ady6xt@r.postjobfree.com

Customer Service and Marketing Professional

Enthusiastic and Performance-driven Customer Service Professional with a wide array of experience providing thorough customer support to exclusive cruising clients as well as call center and retail store customers

Marketing professional with a proven record of accomplishment in the areas of copy editing, proofreading, presentations, and general office operations.

Highlights of Skills

Verbal and Written Communications

Social Media for Professional Use

WordPress

Proofreading

Zendesk

Data Entry

Client Account Management

Constant Contact Certified

Event planning

Teams

Interpersonal Skills

Customer Service Expertise

Copy editing

Microsoft Office Suite

AreWeUp

Professional Experience

Credit Control LLC - Remote

Customer Service Agent /Collector August 2022 – March 2023

Maintain Client Accounts

Contact primary debtors for payment

Responsible for utilizing negotiating skills to resolve delinquency accounts and work with individuals to help them successfully overcome their financial challenges.

Expected to exceed 200 calls per day

Reaching out to account holders with delinquent accounts and making payment arrangements

Document all conversations accurately and make sure numerous windows are updated and codes are properly input

Fill out and document (as needed) Complaints, Fraud, Disputes, Cease and Desist Forms

Multitask – Make calls while using websites to look up business phone numbers

WINE.COM — Remote

Customer Service Agent, 2021 to 2022

Provide high standard customer service to maximize customer satisfaction by delivering fast, friendly and knowledgeable service for routine questions and complaints

Receive consistent high scores from customers; no poor reviews

Received perfect scores on internal Quality Assurance Rubrics

Resolve average of ten phone calls inquiries per hour, in addition to emails and open tickets, to consistently meet performance benchmarks, including speed, accuracy, and volume

Increased productivity by maintaining strong call control and quickly working through scripts to address diverse problems

Meticulously document conversations with customers to track requests, problems and solutions

Evaluate customer account information to assess current issues and determine potential solutions, in addition to detecting and reporting potential fraud

Shop as the client to assist with orders by using ShopAs system

Utilize discretion in how to resolve customer issues, offering appeasements as well as credits to retain customers

Specially authorized agent permitted to offer and sell elevated membership to phone clients

Provide assistance to other agents when Leads were unavailable

CROWN CRUISE VACATIONS — OLD BRIDGE, NJ

Administrative Assistant/Office Manager, 2018 to 2021

Created 120 sales documents weekly

Wrote, edited and proofread all correspondence to clients and business associates

Collected data via telephone and email to compile database of 6000+ clients

Entered and maintained client information from sales calls into Constant Contact, as well as office database ensuring data integrity and confidentiality

Built good working relationships by consistent and thorough follow-up with cruise lines and clients

Managed electronic and office file systems

Delivered administrative support to franchise owner and sales team

Reduced office supply cost by creating inventory spreadsheets and managing ordering

KOHL’S DEPARTMENT STORE — ENGLISHTOWN, NJ

Seasonal Sales and Customer Service Representative, 2017-2018

Provided exemplary customer service by greeting customers and addressing all needs including recommending merchandise

Stocked and arranged items in an aesthetically pleasing fashion in Seasonal, Home Goods, Electronics and Appliances departments to drive product sales

Managed e-signs (enabling and disabling as necessary) in assigned departments, linking e-signs to products

Supported loss prevention goals by monitoring shopper behavior, alerting security as necessary

HEALTHCARE QUALITY STRATEGIES, INC. (HQSI) — EAST BRUNSWICK, NJ

Copy-Editor/Proofreader for Superstorm Sandy Project, Temporary position 2014

Proofread and amended twenty County and twenty Community Profiles which compared Medicare-fee-for-service usage in people 65 and older in communities and areas devastated by Superstorm Sandy.

Created and maintained profiles for HQSI’s executive leaders on professional social media site LinkedIn.

METROPOLITAN JEWISH HEALTH SYSTEM — BROOKLYN, NY AND REMOTE

Marketing and Public Affairs Coordinator, 1991 to 1999; Freelance Writer from 1999-2002

Wrote and published monthly newsletter – Checknotes

Wrote donation request correspondence to potential donors and letters of thanks to benefactors and Board Members

Created and presented PowerPoint presentations for Executive Leadership team

Copy edited and wrote original copy for print advertisements

Created and daily maintained database of all donors, donations and pertinent data ensuring data integrity and confidentiality

Maintained business-critical Board Member database

Accurately entered and maintained all Board donations into a cross-referenced database for fundraising purposes

Instituted new computer software in the Marketing and Public Affairs offices

Conducted training of Microsoft Word and PowerPoint for all office employees

From 1999-2002, worked remotely as a Freelance Writer, creating PowerPoint presentations as well as writing materials for Board meetings

Certifications

Certification in Constant Contact

Volunteer Experience

OLD BRIDGE HIGH SCHOOL PTSA AND OLD BRIDGE PTA PRESIDENT’S COUNCIL — OLD BRIDGE, NJ, 2015-2020

Countless hours of dedicated volunteer service in order to enhance the secondary school experience for all children including but not limited to:

Attending and reporting on all committees

Handling all PTA business, while staying focused on remaining in National Good Standing

Creating and distributing all meeting minutes, volunteer forms, miscellaneous documents

Assisting with fundraising events including planning

Received Blue Ribbon School of Character

PRESIDENT, VICE PRESIDENT AND 5TH GRADE CHAIRPERSON, RAYMOND VOORHEES PTA — OLD BRIDGE, NJ, 2010-2014

Attending and reporting on all committees as de facto chair

Handling all PTA business, while staying focused on remaining in National Good Standing

Re-wrote by-laws per Robert’s Rules of Order

Responsible for creation of fundraising and school spirit events including budget and funding accountability

oLead for six field days as surrogate for principal– delegated tasks to multiple committees, vendor liaison

Creating and distributing all documentation for licensing, fundraising flyers, school calendar, email and informational notifications

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