Customer Service Technical Support
Resume:
Dominique L. Witherspoon
Customer Service
Louisville, KY 40211
502-***-**** Primary
********.*@*****.***
Experience
Collector
UCB - Jeffersonville, IN
May 2023 to Present
• Assisting clients with payment arrangements and schedules.
• Providing accurate information.
• Adding or moving data using appropriate software or hardware.
• Using electronic phone service to accept inbound and outbound calls.
• Receiving payments via credit card and/or bank information.
• Reviewing clients’ accounts to ensure individuals are giving correct details.
Infant Teacher
Kreative Kidz Childcare - Louisville, KY
January 2023 to May 2023
• Ensuring infants are provided with opportunities to increase mental and physical development.
• Maintain a friendly relationship with children and families.
• Provide a nurturing and productive environment.
• Cooperate indoor and outdoor activities, daily.
• Use informal assessments for appropriate digital screenings and recordings.
Student
University of Phoenix – Remote
November 2022 – July 2023
• Online courses
• Time management
• Submitting assignments on or before due date
Service Technician
Conduent - Louisville, KY
August 2022 to November 2022
• Answered in-bound customers calls and assisted clients with information pertaining to account details
and product information
• Helped customers with technical support and directing them to appropriate services
• Provided professional and courteous customer service
• Utilized company's equipment inputting data and maneuvering through computers documentation
Student
University of Phoenix – Remote
March 2022 – August 2022
• Online courses
• Time management
• Submitting assignments on or before due date
Stock Associate
Ross Dress for Less - Sumter, SC
November 2021 to March 2022
• Unloading and unpacking merchandise
• Properly placing merchandise into correct locations
• Utilizing hand-held scanner to pick and pack merchandise
• Properly placing picked and packed orders on conveyor belt
• Dressed in accordance with dress code and other rules that applies for Ross associates
• Greeting and assisting customers
Family Advocate
Self, family members – Wedgefield, SC
September 2021 – November 2021
• Transporting family members to and from appointments, grocery story, and/or drop off to another location
• Handling important errands or pick ups
• Household cleaning, meal preparing, and pet sitting
Customer Service
iQor - Charleston, SC
May 2021 to September 2021
• Answered in-bound customers calls and assisted clients with information pertaining to account details
and product information
• Helped customers with technical support and directing them to appropriate services
• Provided professional and courteous customer service
• Utilized company's equipment inputting data and maneuvering through computers documentation
Remote Support Technician
Support.com - Pinewood, SC
June 2020 to January 2021
• Assisting customer with technical support
• Directing customers to appropriate services
• Utilizing company’s operation systems on home-office equipment
• Answering in-bound customer calls and transfer calls
• Providing accurate and courteous customer service
• Scheduling appropriate appointments
Poultry Processor
House of Raeford Farms Inc - West Columbia, SC
December 2018 to January 2019
Operated machinery used in the production process and assist machine operators
Examined products to verify conformance to quality standards
Observed equipment operations so that malfunctions can be detected, and notify operators of any
malfunctions
Lift raw materials, finished products, and packed items, manually
Counted finished products to ensure production quantities were accurate
Load items into machines and onto conveyors for processing
Packed frozen poultry utilizing quality standard of equipment
Manually and electronically weighed, scaled, and measured raw and frozen poultry
Customer Service Agent
Sykes - Sumter, SC
May 2018 to November 2018
Answered in-bound customers calls and assisted clients with information pertaining to account details
and product information
Helped customers with technical support and directing them to appropriate services
Provided professional and courteous customer service
Utilized company's equipment inputting data and maneuvering through computers documentation
Poultry Processor
Dollar Tree Stores - Marshville, NC
February 2018 to April 2018
Operated machinery used in the production process and assist machine operators
Examined products to verify conformance to quality standards
Observed equipment operations so that malfunctions can be detected, and notify operators of any
malfunctions
Lift raw materials, finished products, and packed items, manually
Counted finished products to ensure production quantities were accurate
Load items into machines and onto conveyors for processing
Packed frozen poultry utilizing quality standard of equipment
Manually and electronically weighed, scaled, and measured raw and frozen poultry
Cashier/Customer Service
Dollar Tree Stores - Rockingham, NC
December 2017 to April 2018
Greeted customers as they entered store
Loaded register with merchandise and products as needed
Received payments by cash, check, credit card, or vouchers
Assisted customers by providing information and resolving their complaints
Disbursed customers receipt and correct payment
Clean and sanitize work area and equipment.
Warehouse Associate
Hanes Brand Inc – Laurel Hill, NC
May 2017 to November 2017
Picking and packing customer's orders
Utilizing hand-held scanner to pick and pack orders
Properly placing picked and packed orders on conveyor belt
Dressed in accordance with dress code and other rules that applies for HBI associates
Warehouse Associate
Mega Force - Laurinburg, NC
February 2017 to May 2017
(Hanes Brand 3 Month Assignment)
Picked and packed customer's orders
Utilized hand-held scanner to identify and pick orders
Properly placed picked and packed orders on the conveyor belt
Dressed in accordance with dress code and other rules that applies for HBI associates
Stay-At-Home Parent
Rockingham, NC
January 2017 – Feb 2017
Education
Bachelor's degree in Business
University of Phoenix-Online Campus - Phoenix, AZ
November 2018 to June 2021
Skills
Project management Data analysis Communication Organization Problem-solving Customer- service Remote Access Software Microsoft Windows Production Warehouse Management
Marketing Leadership Troubleshooting Inventory Live Chat Office equipment
Data entry Collections Time management Payment Transactions Transportation
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