Dominique L. Witherspoon

Customer Service

Louisville, KY 40211

502-***-**** Primary

ady6wz@r.postjobfree.com

Experience

Collector

UCB - Jeffersonville, IN

May 2023 to Present

• Assisting clients with payment arrangements and schedules.

• Providing accurate information.

• Adding or moving data using appropriate software or hardware.

• Using electronic phone service to accept inbound and outbound calls.

• Receiving payments via credit card and/or bank information.

• Reviewing clients’ accounts to ensure individuals are giving correct details.

Infant Teacher

Kreative Kidz Childcare - Louisville, KY

January 2023 to May 2023

• Ensuring infants are provided with opportunities to increase mental and physical development.

• Maintain a friendly relationship with children and families.

• Provide a nurturing and productive environment.

• Cooperate indoor and outdoor activities, daily.

• Use informal assessments for appropriate digital screenings and recordings.

Student

University of Phoenix – Remote

November 2022 – July 2023

• Online courses

• Time management

• Submitting assignments on or before due date

Service Technician

Conduent - Louisville, KY

August 2022 to November 2022

• Answered in-bound customers calls and assisted clients with information pertaining to account details

and product information

• Helped customers with technical support and directing them to appropriate services

• Provided professional and courteous customer service

• Utilized company's equipment inputting data and maneuvering through computers documentation

Student

University of Phoenix – Remote

March 2022 – August 2022

• Online courses

• Time management

• Submitting assignments on or before due date

Stock Associate

Ross Dress for Less - Sumter, SC

November 2021 to March 2022

• Unloading and unpacking merchandise

• Properly placing merchandise into correct locations

• Utilizing hand-held scanner to pick and pack merchandise

• Properly placing picked and packed orders on conveyor belt

• Dressed in accordance with dress code and other rules that applies for Ross associates

• Greeting and assisting customers

Family Advocate

Self, family members – Wedgefield, SC

September 2021 – November 2021

• Transporting family members to and from appointments, grocery story, and/or drop off to another location

• Handling important errands or pick ups

• Household cleaning, meal preparing, and pet sitting

Customer Service

iQor - Charleston, SC

May 2021 to September 2021

• Answered in-bound customers calls and assisted clients with information pertaining to account details

and product information

• Helped customers with technical support and directing them to appropriate services

• Provided professional and courteous customer service

• Utilized company's equipment inputting data and maneuvering through computers documentation

Remote Support Technician

Support.com - Pinewood, SC

June 2020 to January 2021

• Assisting customer with technical support

• Directing customers to appropriate services

• Utilizing company’s operation systems on home-office equipment

• Answering in-bound customer calls and transfer calls

• Providing accurate and courteous customer service

• Scheduling appropriate appointments

Poultry Processor

House of Raeford Farms Inc - West Columbia, SC

December 2018 to January 2019

Operated machinery used in the production process and assist machine operators

Examined products to verify conformance to quality standards

Observed equipment operations so that malfunctions can be detected, and notify operators of any

malfunctions

Lift raw materials, finished products, and packed items, manually

Counted finished products to ensure production quantities were accurate

Load items into machines and onto conveyors for processing

Packed frozen poultry utilizing quality standard of equipment

Manually and electronically weighed, scaled, and measured raw and frozen poultry

Customer Service Agent

Sykes - Sumter, SC

May 2018 to November 2018

Answered in-bound customers calls and assisted clients with information pertaining to account details

and product information

Helped customers with technical support and directing them to appropriate services

Provided professional and courteous customer service

Utilized company's equipment inputting data and maneuvering through computers documentation

Poultry Processor

Dollar Tree Stores - Marshville, NC

February 2018 to April 2018

Operated machinery used in the production process and assist machine operators

Examined products to verify conformance to quality standards

Observed equipment operations so that malfunctions can be detected, and notify operators of any

malfunctions

Lift raw materials, finished products, and packed items, manually

Counted finished products to ensure production quantities were accurate

Load items into machines and onto conveyors for processing

Packed frozen poultry utilizing quality standard of equipment

Manually and electronically weighed, scaled, and measured raw and frozen poultry

Cashier/Customer Service

Dollar Tree Stores - Rockingham, NC

December 2017 to April 2018

Greeted customers as they entered store

Loaded register with merchandise and products as needed

Received payments by cash, check, credit card, or vouchers

Assisted customers by providing information and resolving their complaints

Disbursed customers receipt and correct payment

Clean and sanitize work area and equipment.

Warehouse Associate

Hanes Brand Inc – Laurel Hill, NC

May 2017 to November 2017

Picking and packing customer's orders

Utilizing hand-held scanner to pick and pack orders

Properly placing picked and packed orders on conveyor belt

Dressed in accordance with dress code and other rules that applies for HBI associates

Warehouse Associate

Mega Force - Laurinburg, NC

February 2017 to May 2017

(Hanes Brand 3 Month Assignment)

Picked and packed customer's orders

Utilized hand-held scanner to identify and pick orders

Properly placed picked and packed orders on the conveyor belt

Dressed in accordance with dress code and other rules that applies for HBI associates

Stay-At-Home Parent

Rockingham, NC

January 2017 – Feb 2017

Education

Bachelor's degree in Business

University of Phoenix-Online Campus - Phoenix, AZ

November 2018 to June 2021

Skills

Project management Data analysis Communication Organization Problem-solving Customer- service Remote Access Software Microsoft Windows Production Warehouse Management

Marketing Leadership Troubleshooting Inventory Live Chat Office equipment

Data entry Collections Time management Payment Transactions Transportation

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