Customer Service Data Entry
Resume:
Vanessa Holmes
***********@*****.***
PROFESSIONAL
SUMMARY
Accurate, growth-centered program associate versed in database management with strong organizational, technical, and analytical skills. Many years' experiences as a Data Entry Specialist and as a Senior Recruiting Coordinator, adept at developing and maintaining databases and requisitions. Highly skilled at creating effective organizational and filing systems. Highly effective at handling confidential information and identifying system improvements with ease. Quality-focused, offering 15+ years of experience, not limited to, in data processing, customer service, problem resolution, background checks, application review, conducting interviews, creating SOPs, training new hires, quick adaptability to new modifications in assignments while improving efficiency, providing weekly reports to management, call center experience, ability to thrive in high volume and face-paced environment while meeting deadlines. Successfully manage multiple data entry projects at once. Focused on delivering high quality results in a timely manner. A team player who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Motivated and recognized for assessing operational needs and developing solutions for maximum efficiency, improve processing time frames, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building skills. Trustworthy professional considered focused self-starter. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Multi-talented, consistently rewarded for success in planning and operational improvements. Experience in positively impacting overall morale and productivity. SKILLS Very efficient
New Hire process/Onboarding
Recruiting and Sourcing experience
Reliable
HR experience and Accounts Receivable
Strong organizational skills
Scheduling/Conducting interviews
Meticulous attention to detail
Committed
Remote experience
Recruiting Coordinator experience
Results and Goal-oriented
Resourceful and Self-directed
Requisition management
Courteous demeanor
Excellent multi-tasking skills
Great communicator
Excellent customer service skills
Adaptive team player & Independent worker
Calendaring
Strong interpersonal skills
Data collection/entry & Document Review
Creating letters/deficiency letters
Handling/Maintaining confidential documents
Rescinding offers
Filing and data archiving
High volume call center experience
Strong prioritizing skills
Background: Submission/Review/Decision
Drug Screening: Submission/Review/Decision
Troubleshooting
Responsive to job needs
Efficient processer in high volume, fast-paced
environment
Quick adaptability to new concepts/systems
Creative and flexible in problem identification
and conflict resolution
Public trust
Process improvement skills/experience
Research experience
General office duty experience
Trainer experience
Progress monitoring
Creating Business Procedures/SOPs
PROGRAM
EXPERIENCE
• DocuSign
• Wolfe
• Microsoft Teams
• Microsoft Outlook
• Snipping Tool
• NitroPro
WORK HISTORY
• Microsoft Office
• CATO VPN Client
• CISCO
• Oracle
• ATS
• CAS
• BreEZe
• Chrome
• OneDrive
• Workday
• ServiceNow
• Google Suite
• Trueblue Okta
• Affinix Analytics
• Success Factors
• CareerCompass
• Indeed
• Microsoft Edge
• Sharepoint
• Meeting Planner
• Windows
• Pivot Tables
• IQNavigator
• Beeline
• Adobe
• FirstAdvantage
• Affinix Ascendify
HR Coordinator • HR RA USA Talent Acquisition • Exyte — Design, Engineering and Construction Hybrid — Plano, TX • March 20, 2023 to August 14, 2023
• Create/document business procedures/SOPs
• Collaborate with Director to improve business procedures, process improvement
• Create Offer Letters
• Open requisitions for approved positions
• Post jobs on Careers site and notifies Sr Recruiter & Sourcing Specialist
• Schedule candidate interviews with hiring managers + designated others
• Coordinates the offer/promotion letter, bonus, and relocation request processes
• Coordinates the onboarding documents requests, including chasing “non-responders” or missing documents, and tracks completion
• Initiates, monitor, review & decision drug screens
• Initiates, monitor, review & decision background checks
• Sends “Action Items & IT Ordering” email to hiring manager
• Submits PCN creation requests
• Sends swag details/new hire email to team
• Submits requests for IT equipment
• Processes adjusted service date calculations (Oracle) POC for inquiries regarding above topics
• Monitor/Update candidate trackers
• Manage requisitions
• Pull data from tracker
• Creating folders, keeping process organized
• Search requisitions
• Modify requisitions when needed
• Review candidates
• Monitor offer letter responses
• Send reminders requesting candidate’s response to offer letters and background applications
• Rescind offers when candidates decline the offer at any point or no response during the process
• Contact Hiring Manager’s to review Offer Letter documents
• Contact Director & Senior Business Leader for signatures on approved offer letters
• Upload candidate’s documents in DocuSign
• Troubleshooting issues candidates experience when completing any portion of the recruitment process
Senior Recruiting Coordinator • Nordstrom (Store & Supply) • PeopleScout FlexTeam • Remote • September 19, 2022 — Assignment Ended January 13, 2023
Create Offer Letters
Duplicate Checks
Background Checks
Welcome Letters
Managed requisitions
Pull data from tracker
Creating folders, keeping process organized
Search requisitions
Modify requisitions when needed
Review candidates
Monitor offer letter responses
Send reminders requesting candidate’s response to offer letters and background applications
Rescind offers when candidates decline the offer at any point or no response during the process
Once offer letter requirements have been completed move over to ‘Awaiting Action’ and notify hiring manager
Monitor New Hire Orientation schedule and provide notifications and reminders to new hires
Provide confirm New Hire Orientation attendees list to management
Reschedule new hires orientation dates when needed
Confirm candidates have an APIS clearance
Contact background screening unit for updates on prolonged background checks
Contact Background Escalations unit for decisional backgrounds updates
Troubleshooting issues candidates experience when completing any portion of the recruitment process
Monitor and update candidate trackers
Send email blast reminders to candidates/new hires Senior Recruiting Coordinator • LifePoint Healthcare • PeopleScout FlexTeam • Remote • July 25, 2022 — Assignment Ended August 1, 2022
Research
Collecting contact information for candidates for the Health Industry
Providing progress to Manager for recruiting
Contacting potential candidates
Interviewing Candidates
Setting follow-up calls and appointments
Provide candidates interested in positions
Senior Recruiting Coordinator • Nordstrom • PeopleScout FlexTeam • Remote • June 2022 — Assignment Ended July 25, 2022
Create Offer Letters
Duplicate Checks
Managed requisitions
Background Checks
Welcome Letters
Pull data from tracker
Creating folders, keeping process organized
Search requisitions
Modify requisitions when needed
Review candidates
Monitor offer letter responses
Send reminders requesting candidate’s response to offer letter
Once offer letter requirements have been completed move over to ‘Awaiting Action’ that notifies hiring manager
MSP Program Coordinator • MARS • PeopleScout
FlexTeam • Remote • August 2021— Assignment Ended May 27, 2022
Ensure that customers receive the highest level of support.
Managed requisitions
Dedicated to supporting the expectations and requirements of internal and external customers.
Point of contact between the customer's and supplier's management.
Creating and managing Statement of Work (SOW) requests, verifying all information required is provided and correct.
Providing program management skills of communication, time management, organization and planning to successfully achieve program goals and objectives.
Attend weekly teams calls with team receiving updates on any pending assignments, addressing any issues.
Managed Light Industrial and Professional positions
Provide weekly end date report
Escalate any issues as they occur to ensure a quick resolution
Perform all functions of the off-boarding process including immediate and other terminations.
Monitor invoices weekly
Periodic status checks with customers and team
Utilized IQNavigator
Processing requisitions, offers, adjustments, onboarding, and off boarding tasks.
Create, review, and provide weekly reports as needed; resolving any issues encountered.
Supplier/Manager calls for any questions or concerns
Provide answers/solutions to inquiries received through email box.
Escalate to leadership and work with team when needed to ensure that any issues are resolved quickly.
Provide diligent service to exceed client's satisfaction and expectations. Product Specialist/Salesperson • Don Herring Mitsubishi North Plano, TX • August 2020 to May 2021
Greet Customers arriving at the car dealership.
Showcase the dealership’s vehicles and explain their features and warranties.
Answer customer questions regarding the cars, financing, and purchase process.
Accompany customers on test drives, collecting licenses and documentation beforehand per best practices.
Lead based outgoing calls.
Negotiate car prices and trade-in values for customer’s vehicles.
Coordinate with the finance department to determine each customer’s financing and ownership options.
Contact past customers to ensure they are satisfied with their vehicles. June 2020 • Moved to Texas
Program Technician III • Covered California
Rancho Cordova, CA • May 2020 to June 2020
Team lead for technical issues.
Resolve enrollment discrepancies from paper applications, manual verification documents, CA state exemption applications and escalated consumer calls.
Team lead for Business Operations staff.
Researched, calmed, and rapidly resolved customer conflicts to avoid escalation to Manager.
Provide thorough training to new hires.
Receiving and making telephone calls to finalize consumer enrollments.
Screen individuals for Medi-Cal eligibility referring customers to appropriate county if applicable.
Accessing various information systems which contain protected enrollee information, including federal tax information, protected health information, and personally identifying information.
Assist staff with escalated consumer paper applications.
Evaluates, identifies, and resolves more difficult and in-depth consumer application enrollment issues.
Possess, acquire, and maintain the technical and business expertise required to complete tasks effectively and to create helpful customer solutions; demonstrates an understanding of new information and continually strives to build knowledge; stays current with broadcast messages, emails, and other written materials.
Backs up the unit staff as assigned or when workload volumes are high, responds to customer inquiries received through Manual Work Stream, through inbound and outbound calls; handles customer questions, complaints, and requests using business knowledge, professionalism, and efficiency to maximize one-call resolutions.
Performs caller verifications and records details of inquiries and actions taken to resolve each request; accurately determines best course of action to meet the caller's needs.
Responsible for sharing information and ideas with co-workers to maintain an environment conducive to learning and supports cohesive team atmosphere; compiles, develops and submits team meeting agenda topics and discussion materials to my manager.
Program Technician • Bureau of Security and Investigative Services Sacramento, CA • January 2007 to May 2020
Process and maintained exceptional processing times for all employee renewals; Online, Mailed-in and Automatic Remittance Processor slips.
Delivered an exceptional level of service to each customer by listening to concerns and providing resolutions.
Accomplished reducing employee renewal processing time within two weeks.
Resolved customer's issues over the phone regarding applications, processing, status, and licensing issues daily.
Researched, calmed, and rapidly resolved customer conflicts.
Provide thorough training to new hires.
Implemented employee initial and renewal application procedures requested by Bureau Chief.
Answer and respond to incoming calls from phone queue.
Maintained up-to-date knowledge of policies and procedures.
Assisting applicants and registrants with their application status using DCA Consumer Affairs System
(CAS), Applicant Tracking System (ATS) and new system BreEZe.
Respond to inquiries based upon CAS, ATS and BreEZe along with knowledge of BSIS regulations, policies and managed multiple license types, Security Guard, Proprietary Private Security Officer, Alarm Company Employee, Locksmith Employee.
Receive, review, sort, research and input data for initials and renewals for employee license types.
Notify applicant by mail that their fingerprints were rejected including the "Notification of Fingerprint Reject".
Maintain confidentiality and discretion due to the nature and sensitivity of documents handled and information.
Evaluate documents submitted by applicants and obtained by law enforcement agencies and the courts relative to procedures.
Prepare refund and transfer requests.
Order duplicates, renew registrations, respond to email inquiries. Update addresses.
Perform general office duties; fax, photocopy, prepare and maintain files.
Front counter coverage when low-staffed.
Sorted incoming mail and Prepare documents for Central Records Unit.
Link license and registration clearances through DOJ interface received from DOJ.
Correct unmatched fingerprint response issues.
Draft deficiency letters and send to applicants/registrants.
Print labels and prepare hard fingerprint cards to send to DOJ for processing.
Monitor all pending applications with fingerprint cards. Aircraft Fueler • Allied Aviation • Sacramento International Airport Sacramento, CA • July 2005 to January 2006
Communicated with Pilots regarding desired fuel
Monitored fuel gauges to avoid over fueling
Filled and refilled assigned fuel trucks with proper amount of Jet-A fuel
Reported amount of Jet-A fuel used from truck to Supervisor
Reported amount of Jet-A fuel requested by pilot to Supervisor
Maintained a clean safe fuel truck
Reported any issues to maintenance
Backup for other fuelers that couldn't finish filling in the time given
Aided in the cleanup crew for over fueled aircraft spills EDUCATION High School Diploma • River City High School West Sacramento, CA • C/O 2005
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