Data Entry Customer Service
Resume:
Laney Garland
Cuthbert, GA *****
********@*****.***
Please accept this letter in application for a full-time position currently available within your company. I am very interested in this position with your company. I am applying for this because I feel I’m a good candidate for the position and have the training and background experience to do so.
As you can see from my enclosed resume, my training and experience make me a strong candidate for this position. I have taken several business and office technology courses including keyboarding, word processing, spreadsheet and database fundamentals, and business office procedures. I have also taken Healthcare terminology, Electronic records, Medical insurance and billing, workplace mathematics, Medical office procedures and Medical support.
I would appreciate the opportunity to discuss my credentials with you at a mutually convenient time. I am more than willing to provide you with any other information needed. Thank you for your consideration. I look forward to speaking with you.
Respectfully yours,
Laney Garland
Enclosure: Resume
Laney Garland
335 Grubbs Road. Cuthbert, GA 39840 229-***-**** ********@*****.***
PROFESSIONAL SUMMARY:
Self-directed, resourceful, and creative professional with 2+ years of experience in the medical field and 9+ years of experience in administrative roles. Active team member effectively communicating and collaborating with all levels of staff to ensure optimum productivity. Well-organized strategic thinker with strong attention to detail. Astute conflict resolution skills.
EDUCATION:
Bryant & Stratton College Online
Associates Degree in Medical Administrative Assistance 2021
Bainbridge College
Diploma in Medical Administration 2012
Albany Technical College
Diploma in Business Office Technology 2005
Diploma in Computer Information Systems 2003
CORE COURSES:
Healthcare Terminology
Electronic Health Records
Medical Insurance & Billing
Medical Office Support
Medical Office Procedures
Workplace Mathematics
SKILLS & ABILITIES:
Customer Service
Computer Literacy
Policy & Procedure
Types 85 WPM
Data Entry
General Administrative
Organization
Communication
WORK EXPERIENCE:
Caregiver
Home Health Care 2018- 2023
Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
•Provided patient with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
•Entertained, conversed with patient to keep them mentally healthy and alert.
Inspector
Federal State Inspection Service 2016, 2017- 2018
•Performed inspections of products grown and/or marketed in the state of Georgia, as well as traded in the interstate commerce arena.
•Determined grade, size, quality, and net weight of products.
•Provided an unbiased review to minimize food safety hazards.
•Kept detailed records of all data and managed paperwork for farmers.
Agent
Teleperformance 2013- 2014
•Provided customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
•Entered and maintained data from customers into various software programs.
•Performed other related duties and assignments as required and as assigned by supervisor.
Data Entry & Lab Analyst
J-Leek Associates 2007- 2011
•Greeted persons entering establishment, determine nature and purpose of visit, and directed or escorted them to specific destinations.
•Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
•Filed and maintained records.
•Tracked and recorded all necessary data.
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