About

With a keen sense of accountability, responsibility, and trustworthiness, I bring a wealth of experience as a team member and leader in various roles. I excel in problem-solving and possess exceptional time management and organizational skills. Known for being an adaptive person, I have a versatile skill set and enjoy sharing and teaching knowledge.

Education

Associate of Arts in Business Management/Accounting

University of Phoenix-online

August 2015

Advanced coursework in Business Administration and Accounting

Licensed Life, Accident, and Health Insurance Agent

March 2023

Medical Assisting/Phlebotomy

June 2006

Certifications in Medical Assistant Front and Back office

Licensed CPT1

Certifications in Word and Excel Programs, Outlook, and PowerPoint

Licensed Cosmetology Instructor and Phlebotomy Instructor

June 2005-2020

Experience

American Income Life/Remote

Supervising Agent

2023- current

Provide quality customer service.

Provide expertise in product knowledge,

Provide education and training to newly licensed agents.

BioLife Plasma Services/Stockton, CA

Center Supervisor

2022-2022

Oversaw the supervision of employees in the production areas, performing technical tasks as needed.

Successfully achieved business goals while adhering to federal, state, local, and company-specific regulations related to product quality, employee and donor safety, and day-to-day activities.

Demonstrated effective scheduling, inventory control, and accounting to ensure optimal inventory levels at the center.

Managed production areas, motivating and guiding employees to meet goals and complying with quality standards and procedures.

Addressed donor and employee concerns promptly and documented and provided counseling when necessary.

Department of Consumer Affairs/ Sacramento, CA

Office Services Supervisor II/Supervising Program Technician III

2018-2022

Ensured quality control through thorough reviews for accuracy, efficiency, and completeness.

Evaluated task performance, workloads, and duties, making necessary adjustments for improved efficiency.

Developed and managed monthly work schedules, approved attendance, and time-off request.

Prepared annual and probation evaluations for employees, identified and addressed performance issues through progressive discipline.

Managed recruitment and selection processes, including appointment of new employees.

Reviewed statistical reports related to cashiering and licensing processes, making recommendations for improvements and updates to goals, assignments, and procedures.

Assisted in the development and updating of policies and procedures for the unit.

Utilized technical knowledge of cashiering systems, Bureau of Automotive Repair application, and Microsoft Office Suite for processing, troubleshooting, and call center customer support.

Maintained effective communication skills, both written and verbal, for various interactions with stakeholders.

CalRegional/HarperRand/Sierra College/ Roseville, CA

Lead Phlebotomy Instructor

2018-2022

Planned, directed, assigned, and coordinated workloads for instructors and students.

Ensured quality control by reviewing instructional materials for accuracy, efficiency, and thoroughness.

Instruct students in all aspects of the Phlebotomy Technician scope of practice.

Evaluate, report and record student performance and progress.

Prepare students in a 72-hour class and preceptor of a 40-hour externship in a lab environment.

Assists students to develop an understanding of values, attitudes, and ideals appropriate to the health care profession.

Create positive and productive school experience for more effective training.

Analyze testing statics to determine what areas of studies to focus on.

Support and train Lead and Skill Instructors new to the program.

Serve as a professional role model for my students.

Efficient with Schoology, NHA, Employee Time Keeping systems and other medical/office equipment used in a classroom environment.

California Department of Corrections and Rehabilitation – Represa, CA

Senior Laboratory Assistant

2012-2018

Work closely with medical and mental health providers, supervisors, managers, and other various staff members.

Problem solving and implemented training solutions.

Adapt to various working restrictions, conditions, and timelines.

Implementation of policies and procedures, meeting standard quality of care practices and compliance.

Recognize and implement training in areas a team member is lacking.

Maintain timekeeping and attendance records.

Participate in quality assessment, quality review and supervisory meetings.

Participate in EEO training and possess the knowledge to meet required objectives.

References available upon request.

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