Dawnn Johnson,

*** ****** ****** *****, ********, VA 23693

Phone: 757-***-**** Email: ady6vg@r.postjobfree.com Vaccinated Against

Skills:

- Client Relationship Management

- Issue Resolution

- Benefit Support

- Cross-Functional Collaboration

- Customer Success

- Platform Overviews

- Open Enrollment

-Communication Skills

-Payroll

-Project management

Professional Experience:

TriNet, Assigned Support Specialist (Remote) Jan 2022 - Current

- Resolve client inquiries, provide information, and make recommendations to ensure client satisfaction.

- Collaborate cross-functionally to build strong interdepartmental relationships and coordinate internal support.

- Conduct in-depth platform and process overviews for client success.

- Manage accurate payroll processes for 40+ clients.

Paylocity, Benefit Account Manager II (Remote) Sept 2021 - Feb 2022

- Managed day-to-day client relationships for 40+ clients, ensuring timely and accurate support.

- Demonstrated excellent communication skills, maintaining a positive and empathetic approach.

- Leveraged customer success expertise to deliver exceptional service.

- Handled client requests, changes, terminations, and escalations.

ADP, Benefit Solution Specialist (HRO) Hybrid Aug 2019 - Aug 2021

- Managed comprehensive client relationships, supporting up to 15 clients with benefit plans and products.

- Conducted client-centric meetings to assess expectations and needs.

- Demonstrated strong issue resolution skills and managed open enrollment projects.

- Proficiently managed benefit support for a diverse client base.

ADP, Senior Sales Support Rep (SBS) Norfolk, VA Mar 2018 - Aug 2019

- Provided crucial account information to sales, contributing to client retention efforts.

- Researched and analyzed accounts to identify retention opportunities.

- Collaborated across departments and adapted to various roles as needed.

ADP, Implementation Specialist (SBS) Norfolk, VA Mar 2017 - Mar 2018

- Partnered with sales for successful implementation of new clients, ensuring smooth onboarding.

- Conducted thorough system overviews and introduced additional products to clients.

- Collaborated with different departments to ensure accuracy in client accounts.

Education:

University of Arizona Global College Jan 2020 - Apr 2022

Master of Arts in Organizational Management, Focus in Human Resources

Ashford University Jul 2018 - Nov 2019

Bachelor of Arts in Psychology

Certifications:

FPC Certified – Oct 2017

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